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Message
Sony 4K TV: THREE failures in one year (updated)
Posted on 10/22/16 at 6:20 am
Posted on 10/22/16 at 6:20 am
I bought a 55" Sony HD 4K (Model no. XBR-55X810C)in Oct. 2015. Great picture.
May 2016: Turn TV on, it flickers a bit, then goes dead. Cannot be revived. Sony sends a repairman who replaces the power module (the big board/chip where the power cord goes in). He said it's always that or the main board, which are about the only two things in there. You can replace the power module with nothing but a screwdriver and lots of time to take out all those damn screws on the back.
Oct. 2016: About a week before warranty expires, I come home from a trip and it's dead again. (Good thing I did not take a longer vacation.) Sony is sending the repairman again. It's likely the same thing.
I asked them to replace the TV, but the warranty gives them the option to repair or replace. If they repair, you get at least 90 more days on that part. That's all they would do.
The bad thing is the part seems to last about 6 months then die. The rep assured me that Sony would take the history into consideration if it failed again after the time runs, but I'm not holding my breath.
I may have to try that credit card extended warranty provision for the first time ever if it craps out again. Or maybe Best Buy will still sell me an extension.
So take this into consideration when shopping for a new TV. Two friends bought the exact same model at the same time, and they have had no problems, but I see a lot of posts online about how to replace the power module, so this must be common.
May 2016: Turn TV on, it flickers a bit, then goes dead. Cannot be revived. Sony sends a repairman who replaces the power module (the big board/chip where the power cord goes in). He said it's always that or the main board, which are about the only two things in there. You can replace the power module with nothing but a screwdriver and lots of time to take out all those damn screws on the back.
Oct. 2016: About a week before warranty expires, I come home from a trip and it's dead again. (Good thing I did not take a longer vacation.) Sony is sending the repairman again. It's likely the same thing.
I asked them to replace the TV, but the warranty gives them the option to repair or replace. If they repair, you get at least 90 more days on that part. That's all they would do.
The bad thing is the part seems to last about 6 months then die. The rep assured me that Sony would take the history into consideration if it failed again after the time runs, but I'm not holding my breath.
I may have to try that credit card extended warranty provision for the first time ever if it craps out again. Or maybe Best Buy will still sell me an extension.
So take this into consideration when shopping for a new TV. Two friends bought the exact same model at the same time, and they have had no problems, but I see a lot of posts online about how to replace the power module, so this must be common.
This post was edited on 11/4/16 at 5:16 pm
7
Posted on 10/22/16 at 6:47 am to Twenty 49
Sony's reliability sucks. They had a widespread problem with cold solder joints in the 90s (got my TV and VCR), and I've had 2 out of 3 of their LCD TVs fail, one under warranty, one just out. I'll never buy another pricy Sony product. Clock radio? Sure. Bottom-end Bluray player? Perhaps. TV? Never again.
Posted on 10/22/16 at 7:18 am to Twenty 49
Man that sucks. I can honestly say I've seen less problems with Sony than any of the other manufactures. There was that one firmware that was bricking TVs last year but other than that they have been rock solid. Use this opportunity to get a TV with HDR. If you are done with Sony I would snag a KS model Samsung.
Posted on 10/22/16 at 8:28 am to Twenty 49
Sony tv's are definitely some of the best.
They will take care of you as well.
My dad had an old projection tv that the bulb went out way after the warranty expired. He called up Sony and they offered him a new flat panel 3D tv, this was a couple years ago when 3D was new. Anyways, they offered him that 3D set for the price of the bulb. Dude got a $1500 tv for $300. They didn't have to do that, but they did.
FWIW, my dad is one of those guys that can talk to anyone so I'm sure that had something to do with it.
They will take care of you as well.
My dad had an old projection tv that the bulb went out way after the warranty expired. He called up Sony and they offered him a new flat panel 3D tv, this was a couple years ago when 3D was new. Anyways, they offered him that 3D set for the price of the bulb. Dude got a $1500 tv for $300. They didn't have to do that, but they did.
FWIW, my dad is one of those guys that can talk to anyone so I'm sure that had something to do with it.
Posted on 10/22/16 at 8:52 am to kengel2
I got a Sony 4k several months ago.. Great tv great picture no problems
Posted on 10/22/16 at 9:24 am to Twenty 49
I have the 65" X810C, great picture but I'm hoping I don't run into those problems.
Posted on 10/22/16 at 9:32 am to Twenty 49
Are major issues with modern televisions common? From what I read on this board, I think I've been very lucky. I've never had an problem with a television in my life. I hope you don't have any issues after this repair, Twenty... Sony 4K tvs aren't cheap.
Posted on 10/22/16 at 9:59 am to Yat27
Best Buy will sell an extended warranty after the purchase ... but only during the return period. I'm way beyond that.
I paid for it with my Capital One Visa, and it has an extended warranty program that adds a year. You can register a product with them. I called and looked into it. You don't have to register; it just assures they already have all the receipts and docs they need if a claim arises in the future.
They sent me a registration form, and I'm mailing them the docs next week.
One more year. That could be worth two repairs at the rate this Sony is going.
But if it does break again, I will call Sony first and see if they will step up even after the warranty, given this item's awful history of unreliability.
I paid for it with my Capital One Visa, and it has an extended warranty program that adds a year. You can register a product with them. I called and looked into it. You don't have to register; it just assures they already have all the receipts and docs they need if a claim arises in the future.
They sent me a registration form, and I'm mailing them the docs next week.
One more year. That could be worth two repairs at the rate this Sony is going.
But if it does break again, I will call Sony first and see if they will step up even after the warranty, given this item's awful history of unreliability.
Posted on 10/22/16 at 10:15 am to Yat27
quote:
Are major issues with modern televisions common?
I work in the industry and I would say major issue are uncommon in general but they don't last like they used to. Most of the broke TVs I deal with are from being broke during shipment or install.
Posted on 10/22/16 at 12:06 pm to Twenty 49
Sorry to hear but you shoulda LG'd!
Posted on 10/22/16 at 5:57 pm to BayouFann
quote:
Sorry to hear but you shoulda LG'd!
LG makes the worst 4K TV's of any major brand and has for the last few years.
Samsung > Vizio > Sony > rest
Sony has gotten better but their pricing is still just terrible for a worse product. They can't compete with the Samsung KS series or Vizio P series.
Posted on 10/22/16 at 6:40 pm to UltimateHog
Vizio might have the best value but Sony makes the best TV right now, it's just how much you want to spend. And you know I love the KS Samsung.
This post was edited on 10/22/16 at 6:44 pm
Posted on 10/22/16 at 6:46 pm to TigerWise
quote:
Vizio might have the best value but Sony makes the best TV right now. And you know I love the KS Samsung.
Vizio P is definitely the best value, or was, prices are dropping like hot cakes ahead of the sales.
I don't put much stock into who makes the best single set though, if you are referencing that $5,000+ version that's cool and all but like with OLED's, too much and too small of a market for me to even enjoy reading about.
Samsung KS line and the Vizio P/M lines offer better features/quality/picture than the equivalent from Sony, while Sony charges more because they can't compete with the pricing Samsung and Vizio offer there.
The X930D 65" is $2300 on Amazon right now, the 65" Vizio P Series and Samsung KS8 series are all under $1800 and are superior TV's. Sony pricing is still absolutely terrible, I see people bitching about it across tech forums all the time.
Posted on 10/22/16 at 7:04 pm to UltimateHog
Wasn't until this year with the KS models did the Sammies become cheaper than Sony. Sony for the last few years have always been more afforardable for same features. Samsung been real aggressive this year with pricing. I still sell more Sony though for various reasons. You know I always recommend the KS here. Best TV for the money IMO.
I started watching a HDR Blu Ray last night on a KS8000 and then finished it on regular old Blu Ray on a different TV. Didn't even want to finish watching it. HDR is a game changer.
I started watching a HDR Blu Ray last night on a KS8000 and then finished it on regular old Blu Ray on a different TV. Didn't even want to finish watching it. HDR is a game changer.
Posted on 10/22/16 at 7:14 pm to TigerWise
quote:
Wasn't until this year with the KS models did the Sammies become cheaper than Sony. Sony for the last few years have always been more afforardable for same features. Samsung been real aggressive this year with pricing. I still sell more Sony though for various reasons. You know I always recommend the KS here. Best TV for the money IMO.
Yeah I didn't get into 4K until maybe a year and a half ago. Right now the pricing difference is massive, and that can't be good going to the fall sale season. An X930D being $500 more and a worse overall TV is still just crazy to me.
quote:
I started watching a HDR Blu Ray last night on a KS8000 and then finished it on regular old Blu Ray on a different TV. Didn't even want to finish watching it. HDR is a game changer.
Definitely feel the same. Do you use the HDR+ viewing mode? I've been using it with a few personal preference tweaks and really enjoying it.
This post was edited on 10/22/16 at 7:15 pm
Posted on 10/22/16 at 7:26 pm to UltimateHog
quote:
Do you use the HDR+ viewing mode?
For the non HDR content ? Yes, first thing I tell people to do.
Posted on 10/22/16 at 8:12 pm to TigerWise
quote:
For the non HDR content ? Yes, first thing I tell people to do.
Yep, I got used to not using it having bought mine months back before the firmware update with the mode, absolutely love it for TV watching now.
Posted on 10/22/16 at 10:11 pm to TigerWise
quote:
And you know I love the KS Samsung.
We have a 42" Samsung in the bedroom, and it is awesome. When this Sony finally craps out, a Samsung will likely replace it.
Posted on 10/27/16 at 1:34 pm to Twenty 49
Got repaired, and it was again the power module.
The repairman said the power boards in the new TVs are pretty pussified, and he has replaced quite a few in Sony, Samsung, and Vizio, which are the models his company does warranty work for.
They are apparently quite sensitive to power changes. I checked on surge protectors and learned on wirecutter and cnet that they lose their effectiveness with time, so the old dusty one we all have back there is likely no longer doing anything. There's also a lot of BS about how effective they are. I'm going to get a good new one and hope for the best.
The repairman said the power boards in the new TVs are pretty pussified, and he has replaced quite a few in Sony, Samsung, and Vizio, which are the models his company does warranty work for.
They are apparently quite sensitive to power changes. I checked on surge protectors and learned on wirecutter and cnet that they lose their effectiveness with time, so the old dusty one we all have back there is likely no longer doing anything. There's also a lot of BS about how effective they are. I'm going to get a good new one and hope for the best.
This post was edited on 11/4/16 at 5:15 pm
Posted on 11/4/16 at 5:19 pm to Twenty 49
THREE STRIKES: One week with power module No. 3, and it also bit the dust.
We're a few days out from the one-year warranty, but there is 90 days on the new part.
Sony has agreed to replace it with maybe a new TV but possibly a refurbished one (a repaired version of the piece of shite I have).
I'm hoping for a different, new model with same features just to get a fresh start.
Sony has been pretty decent throughout, but DAMN this is getting old.
We're a few days out from the one-year warranty, but there is 90 days on the new part.
Sony has agreed to replace it with maybe a new TV but possibly a refurbished one (a repaired version of the piece of shite I have).
I'm hoping for a different, new model with same features just to get a fresh start.
Sony has been pretty decent throughout, but DAMN this is getting old.
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