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Started By
Message
iPhone 6 unresponsive screen
Posted on 7/25/16 at 11:08 am
Posted on 7/25/16 at 11:08 am
I've had it less than a year, and it started acting up about 5-6 weeks ago. I have an appointment at the Genius bar in about an hour and a half from now. But I thought I'd drop in here in case anyone has had similar issues and how you got it resolved.
I can unlock it, and most of the time it will work fine. When it has been in my pocket for a while, sometimes it will freeze up. Replying to a text or reading an email and it will just quit responding to touch. Usually I can lock it and then unlock it, and it works fine after that. Sometimes it takes repeating this a time or two. Sometimes I just do a hard reset, and that seems to fix it for a while. I've restored it to factory setup, I've upgraded to the latest iOS, and I have reset it on the computer instead of doing a factory reset from the phone. It still has issues. I think it is hardware related and not the software, but it could be.
It is still under warranty, so I'm hoping they will replace the screen or just give me a replacement phone if that isn't an option. I've never got it wet, and it has been in an otterbox since the day I bought it.
I can unlock it, and most of the time it will work fine. When it has been in my pocket for a while, sometimes it will freeze up. Replying to a text or reading an email and it will just quit responding to touch. Usually I can lock it and then unlock it, and it works fine after that. Sometimes it takes repeating this a time or two. Sometimes I just do a hard reset, and that seems to fix it for a while. I've restored it to factory setup, I've upgraded to the latest iOS, and I have reset it on the computer instead of doing a factory reset from the phone. It still has issues. I think it is hardware related and not the software, but it could be.
It is still under warranty, so I'm hoping they will replace the screen or just give me a replacement phone if that isn't an option. I've never got it wet, and it has been in an otterbox since the day I bought it.
Posted on 7/25/16 at 1:16 pm to TU Rob
I actually just left there with the same issue. I have a 6 plus which is not under warranty. After waiting an hour and a half, it took them about 2 seconds to determine I need a new phone.
The wonderful news is that you get $250 for your phone trade in bringing the price of my new phone down to only $600.
What a fricking bargain.
The wonderful news is that you get $250 for your phone trade in bringing the price of my new phone down to only $600.
What a fricking bargain.
Posted on 7/25/16 at 2:02 pm to TheBob
Ouch. Thankfully mine is under warranty. I had 62 days left on it since I bought it last September. They gave me a new one, and extended the warranty on it to 90 days.
FYI, it was a problem with the motherboard. She ran some diagnostics and asked a few questions. She said there was something in the report about my mail app crashing, which is weird because I had not had any issues with it. She also ran some multi-touch test and after that she told me it was the motherboard and since they can't replace those I was getting a new phone.
FYI, it was a problem with the motherboard. She ran some diagnostics and asked a few questions. She said there was something in the report about my mail app crashing, which is weird because I had not had any issues with it. She also ran some multi-touch test and after that she told me it was the motherboard and since they can't replace those I was getting a new phone.
Posted on 7/25/16 at 2:14 pm to TU Rob
Sweet. Pretty sure we had the same exact issue. Glad you were able to get it taken care of.
Posted on 7/25/16 at 2:32 pm to TU Rob
My 6+ is having similar issues. Guess I will get it replaced while still under warranty.
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