My phone is showing that I have an unread email but there are no unread emails. On the home page where you see the envelope it does not show an unread message only after opening the email app. Any ideas on how to make it go away? TIA.

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Posted by CaptainsWafer

TD Platinum Member

Member since Feb 2006

58304 posts

Posted on 1/15/16 at 9:25 am to Janky

Happened to me before, I'd go and turn off the email for a while then turn it back on and the email would be gone.

Settings
Mail, Contacts, Calendars
Select account
Turn mail off.

This post was edited on 1/15/16 at 9:26 am

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Posted by yankeeundercover

Buffalo, NY

Member since Jan 2010

36368 posts

Posted on 1/15/16 at 1:13 pm to Janky

Click "edit" at the top right and turn on the "Unread" email folder... so no matter where it is on any of your servers, it will show up there...

I suspect that it's an old email that has since been forgotten about or maybe one of those that doesn't flag as read for whatever reason...

Good luck.

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Posted by Mac

Forked Island, USA

Member since Nov 2007

14656 posts

Posted on 1/15/16 at 3:01 pm to Janky

Messages does that for me some times. Really annoying.

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Posted by liuyaming

Baton Rouge, LA

Member since May 2008

3413 posts

Posted on 1/15/16 at 8:11 pm to yankeeundercover

I've had it happen and nothing shows up in unread mail. Turning mail on that account off then on usually does the trick. I've had some people have to delete the account and add it back.

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Posted by Janky

Team Primo

Member since Jun 2011

35957 posts

Posted on 1/16/16 at 5:29 am to liuyaming

I ended up removing the email from my phone and reinstalling it.