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Data recovery from iPhone 6 with broken screen

Posted on 5/31/16 at 8:54 am
Posted by DosManos
Member since Oct 2013
3552 posts
Posted on 5/31/16 at 8:54 am
My iPhone 6 screen completely shattered over the weekend. The part above touch screen broken too (around the camera and ear piece). However, the computer still has power and I can hear it receiving text messages and calls. The screen however displays nothing because it is so shattered.

Tl;DR: Is it possible to recover data from an iPhone 6 with a completely shattered, unusable screen that prevents me from typing in my security passcode?
Posted by Rhio
Lake Charles
Member since Dec 2013
1326 posts
Posted on 5/31/16 at 9:04 am to
Connect your phone to iTunes on your PC and there should be an option to back it up to the computer if it isn't already set up to do it automatically.

Then when you get the phone fixed you can restore with iTunes backup.
Posted by DosManos
Member since Oct 2013
3552 posts
Posted on 5/31/16 at 9:09 am to
Yeah that won't work though because I believe I need to type in my security passcode when I try to sync to iTunes on a computer (plus the PC associated with my phone recently broke as well).
Posted by Ghost of Colby
Alberta, overlooking B.C.
Member since Jan 2009
11139 posts
Posted on 5/31/16 at 9:09 am to
i believe you have two options. Has the phone been connected to a computer recently? If so, there is a way to reset or bypass the passcode & download the data from the phone through iTunes.
Option 2 is your data is on iCloud?
Or you might be in a similar situation as I was a few months ago. My phone had been updated since the last time I connected it to iTunes on my computer. I believe that was the reason I couldn't use iTunes to access it. I also had iCloud set to manual. I hadn't uploaded anything to the cloud in a couple of months, so I was missing a ton of data I really needed.

I had to spend $100 or so & wait a few days for my screen to be repaired before I was able to access and recover all my data.
This post was edited on 5/31/16 at 9:13 am
Posted by shotcaller1
Member since Oct 2014
7501 posts
Posted on 5/31/16 at 9:57 am to
If only you had an Android
Posted by Rhio
Lake Charles
Member since Dec 2013
1326 posts
Posted on 5/31/16 at 10:19 am to
Unfortunately the only option you have is an iCloud backup or you can try a third party tool like this:

EaseUS

Posted by BayouFann
CenLa
Member since Jun 2012
6868 posts
Posted on 5/31/16 at 10:49 am to
$100 to have that screen replaced
Posted by XxxSpooky1
A place in SE La
Member since Sep 2007
5145 posts
Posted on 5/31/16 at 1:48 pm to
Posted by liuyaming
Baton Rouge, LA
Member since May 2008
3413 posts
Posted on 5/31/16 at 3:23 pm to
Get one of these keyboards that plugs into the charging port. I had this problem for one of our clients. Was able to enter the password on the phone then plug into iTunes to do a full backup. Restored that backup to her new phone and she was good to go.

LINK
Posted by DosManos
Member since Oct 2013
3552 posts
Posted on 6/2/16 at 9:48 am to
Awesome idea. Thanks.

After all of this, Apple was able to replace the screen.
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