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Cutting the Cord: Cox Cable Scare Tactics
Posted by link on 2/28/15 at 9:44 am00
When cancelling cable, Cox may feed you a line about how the FCC has recently allowed encryption of digital cable services, and if you're receiving digital over-the-air stations via an antenna, you will need to purchase an encryption box...which will be another cost...so maybe you should stick with Cox. This is an outright lie, and for good measure, here is a link from the FCC
https://www.fcc.gov/guides/cable-system-encryption
Call their bluff
https://www.fcc.gov/guides/cable-system-encryption
quote:
If you view television over-the-air through the use of an antenna, cable system encryption will not impact you in any way.
Call their bluff
re: Cutting the Cord: Cox Cable Scare TacticsPosted by BigSquirrel on 2/28/15 at 9:57 am to link
You know, the thing I miss most is the commercials.
re: Cutting the Cord: Cox Cable Scare TacticsPosted by link on 2/28/15 at 10:02 am to BigSquirrel
i miss the digital clock on the front of the cable box
re: Cutting the Cord: Cox Cable Scare TacticsPosted by 3deadtrolls on 2/28/15 at 11:18 am to BigSquirrel
quote:
You know, the thing I miss most is the commercials.
After moving to Lafayette a couple years ago, I specifically miss New Orleans commercials and news people. It's just not the same here.
Don't even bother calling to cancel cable.
When you call in, you get routed to someone in a call center whose job it is to make you not cancel. Their entire job performance metrics are designed to reward them for how many people they can get to not cancel.
Instead, just disconnect all of your equipment and bring it into the physical store where you talk to a normal human being who hasn't been turned into a call center robot. In the store their job isn't on the line when you cancel, and besides, you already disconnected the equipment and have it in your hands, they can't do much to change your mind now anyway. When I went in with my TV equipment a few weeks ago they were nice as can be and quickly got me taken care of.
When you call in, you get routed to someone in a call center whose job it is to make you not cancel. Their entire job performance metrics are designed to reward them for how many people they can get to not cancel.
Instead, just disconnect all of your equipment and bring it into the physical store where you talk to a normal human being who hasn't been turned into a call center robot. In the store their job isn't on the line when you cancel, and besides, you already disconnected the equipment and have it in your hands, they can't do much to change your mind now anyway. When I went in with my TV equipment a few weeks ago they were nice as can be and quickly got me taken care of.
re: Cutting the Cord: Cox Cable Scare TacticsPosted by RealityTiger on 3/1/15 at 7:23 am to efrad
^This^
re: Cutting the Cord: Cox Cable Scare TacticsPosted by HurricaneDunc on 3/1/15 at 8:32 am to efrad
It's really not that difficult to cancel via phone. Of course if you're concerned about cost, it's s great way to negotiate a new rate.
re: Cutting the Cord: Cox Cable Scare TacticsPosted by sharkfhin on 3/1/15 at 6:57 pm to HurricaneDunc
I bitched that the cost of cable is ridiculus and im done paying for it....dropped all cable....even bitched that the effing internet was to high and that internet cost was stupid....now my bill is 60 bux for 100 mbps dl....my bill used to cost me 170.....yay me...
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quote:
Cox may feed you a line about how the FCC has recently allowed encryption of digital cable services, and if you're receiving digital over-the-air stations via an antenna, you will need to purchase an encryption box
I think they are talking about the shift from analog to digital several years back...if you still had a tube tv, you had to buy a converter box...
quote:
Don't even bother calling to cancel cable.
When you call in, you get routed to someone in a call center whose job it is to make you not cancel. Their entire job performance metrics are designed to reward them for how many people they can get to not cancel.
Instead, just disconnect all of your equipment and bring it into the physical store where you talk to a normal human being who hasn't been turned into a call center robot. In the store their job isn't on the line when you cancel, and besides, you already disconnected the equipment and have it in your hands, they can't do much to change your mind now anyway. When I went in with my TV equipment a few weeks ago they were nice as can be and quickly got me taken care of.
Did this back in December...kept the internet. Actually still have the cable as well that they never shut off.
I mean I don't have high def, but it still works well
re: Cutting the Cord: Cox Cable Scare TacticsPosted by GrammarKnotsi on 3/2/15 at 7:24 am to JeffG20
quote:
I mean I don't have high def, but it still works well
You should..See other threads
re: Cutting the Cord: Cox Cable Scare TacticsPosted by StraightCashHomey21 on 3/2/15 at 9:16 am to GrammarKnotsi
quote:
You should..See other threads
the last one was good
re: Cutting the Cord: Cox Cable Scare TacticsPosted by boom roasted on 3/2/15 at 9:27 am to HurricaneDunc
quote:Agree. Not difficult at all.
It's really not that difficult to cancel via phone.
Sorry for a cord cutting thread, but they stickied the main one after I started this one. I'll wrap it up and post anything further in the stickied thread.
quote:I don't think so. They specifically said it was over-the-air channels that would be encrypted "soon" or "at some point" from a recent FCC ruling. I said I was catching my major broadcast over-the-air stations with an indoor antenna, and they said that didn't matter.
I think they are talking about the shift from analog to digital several years back...if you still had a tube tv, you had to buy a converter box...
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