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Started By
Message
Cox internet slows to a crawl at night
Posted on 2/12/16 at 11:52 am
Posted on 2/12/16 at 11:52 am
Having speed issues with my internet...my setup is an SB6141 for the modem and an Asus RT-AC68U for the router, both the modem and router are about a year old. I am paying for the 100 mgbs service. All of the following information is based on a wired connection:
During the morning hours I get well over 100 megs, around the afternoon hours to early evening I get between 40-60 megs and early evening into the night there is a substantial drop off and I get less than 10 megs until after midnight when it starts to go back up.
I've googled my issues and it seems it is extremely common and everybody has a similar pattern of when they see performance drop off...some have chimed in and said this is a classic sign of node saturation, but that Cox will never admit it due to them needing to split the nodes for an area or subdivision...
How do I handle this with Cox without them trying to send out a damn technician to tell me everything is fine on my end? Does anybody think it could be anything else?
During the morning hours I get well over 100 megs, around the afternoon hours to early evening I get between 40-60 megs and early evening into the night there is a substantial drop off and I get less than 10 megs until after midnight when it starts to go back up.
I've googled my issues and it seems it is extremely common and everybody has a similar pattern of when they see performance drop off...some have chimed in and said this is a classic sign of node saturation, but that Cox will never admit it due to them needing to split the nodes for an area or subdivision...
How do I handle this with Cox without them trying to send out a damn technician to tell me everything is fine on my end? Does anybody think it could be anything else?
This post was edited on 2/12/16 at 12:14 pm
8
Posted on 2/12/16 at 12:01 pm to Spilled Milk
your wife is up late in the other room watching 4K lesbian porn
Posted on 2/12/16 at 12:08 pm to Spilled Milk
its node saturation and nothing is gonna fix it unless cox decides to do it
Posted on 2/12/16 at 12:28 pm to Spilled Milk
U-Verse keeps chugging along for me and I consistently get speeds greater than what I pay for. Service is rock solid.
Posted on 2/12/16 at 1:13 pm to Layabout
I'm grateful for U-Verse. Since it's available in my neighborhood, half of the residents are using it, freeing up the node for cable internet users like myself during peak times.
Posted on 2/12/16 at 2:10 pm to Spilled Milk
This post was edited on 8/8/20 at 10:33 am
Posted on 2/12/16 at 2:16 pm to TexasTiger39
quote:
Cox sucks!
I just spoke to them yesterday. If you think they suck now, wait till they start charging for data cap overages instead of just sending emails asking you to upgrade. They are going to start this soon.
Posted on 2/12/16 at 2:30 pm to Korkstand
Guess I'll just have to switch to uverse when that happens and get unlimited cell data with it.
Posted on 2/12/16 at 2:32 pm to Spilled Milk
It does sound like node saturation, which I haven't seen myself in 6 years since buying an SB6120 which could do channel bonding. Before that, I'd see it every year or so, and it would last for several months. I'd call to complain, and Cox would send someone out; they'd never find anything wrong, which was unsurprising, because it was always fine during the day. Then some months later, the problem would suddenly disappear, and performance would be restored for a few months.
A service call won't help, but they never charged me for one, and it did cost them money, so there's that. I remember getting one rep to admit they were soon going to split a bunch of nodes in BR, but it isn't something they normally talk about. I may have been talking to an official rep on dslreports.com. The Cox people there are far better than the ones you can get on the phone. I'd call and then take it there.
Before contacting them, you should document the performance over a few days. I would "ping -t yahoo.com" for 10 minutes or so, Ctrl+C to break it, and copy/paste the summary to document the ping times and packet loss, which would be fine during the day but horrific from 6 PM - 12 AM or so. You have to find a target that doesn't block or otherwise impede pings, though. You could also use speedtest.net, but it doesn't record the packet loss, which if happening, really makes the service unusable.
A service call won't help, but they never charged me for one, and it did cost them money, so there's that. I remember getting one rep to admit they were soon going to split a bunch of nodes in BR, but it isn't something they normally talk about. I may have been talking to an official rep on dslreports.com. The Cox people there are far better than the ones you can get on the phone. I'd call and then take it there.
Before contacting them, you should document the performance over a few days. I would "ping -t yahoo.com" for 10 minutes or so, Ctrl+C to break it, and copy/paste the summary to document the ping times and packet loss, which would be fine during the day but horrific from 6 PM - 12 AM or so. You have to find a target that doesn't block or otherwise impede pings, though. You could also use speedtest.net, but it doesn't record the packet loss, which if happening, really makes the service unusable.
Posted on 2/12/16 at 2:36 pm to Spock's Eyebrow
Having the same issues as OP...buying a modem with more channels helped?
Posted on 2/12/16 at 2:41 pm to LSUsmartass
If using an 8x4 modem with a 100mbps or less package, more channels most likely won't help.
Posted on 2/12/16 at 7:17 pm to Korkstand
quote:Are they going to get their cox.com data usage meter working first? Every time I try to look at it "Your data usage meter is not currently available."
I just spoke to them yesterday. If you think they suck now, wait till they start charging for data cap overages instead of just sending emails asking you to upgrade. They are going to start this soon.
Posted on 2/12/16 at 7:24 pm to LSUsmartass
quote:
Having the same issues as OP...buying a modem with more channels helped?
That's what did it for me back in 2010. Going from 1 to 4 channels made all the difference during one of my yearly node saturation episodes, and it's been good to this day in my area for Preferred, which is 60 Mbps. As long as a new modem can actually bond more channels than you're currently doing, I'd say it's worth a try.
ETA: Each channel can nominally do 30 Mbps, so 4 channels gives me twice as much bandwidth as I need for the current Preferred speed. Would increasing to 8 help if I were experiencing a problem? Hard to say. My preferred was only 20 Mbps back in 2010, and I don't know if 2 channels would have solved it, only that 4 definitely did. ILikeLSUToo could well be right that bonding more than 8 channels for 100 Mbps or less would be unlikely to help.
This post was edited on 2/12/16 at 7:37 pm
Posted on 2/12/16 at 7:25 pm to Spilled Milk
man let them fix it.. if you aren't getting your speeds keep on them to fix it.. also once it is resolved you can get a credit back to your account.
they have credited me back money before.
just ask about it all.
i have outstanding internet with cox at night. well over 100 mbps
they have credited me back money before.
just ask about it all.
i have outstanding internet with cox at night. well over 100 mbps
Posted on 2/12/16 at 7:28 pm to TexasTiger39
quote:
There is one answer to this and it's Cox sucks! I guarantee it is something on their end and a technician will come out to fix it and they will try to charge you $50.
No, they don't. Cox gets so much hate. Never had any complaints with them. Just be up front. Speak to the technical department before making the appointment that you don't want to get charge but you aren't getting your speeds. They will do all they can to fix it. Make it known you don't want any charges to fix it. You'll be fine.
I love how fast my Cox cable is. I wish I could get LUS, but it's not in my area. I am just fine with Cox internet.
Posted on 2/12/16 at 7:31 pm to Korkstand
quote:
I just spoke to them yesterday. If you think they suck now, wait till they start charging for data cap overages instead of just sending emails asking you to upgrade. They are going to start this soon.
Um be glad they don't already.. (Hello Comcast)
Also, so what it is just a way for them to try to get people to purchase extra, but it is totally unnecessary..
Also, cox is so cool about dmca complaints. they just send warnings, never do anything. even if they do something you just call in and they will fix it.
LOL at switching to ATT.. Enjoy the shitty slow speeds for the similar price. If you don't have much internet usage.. then sure go for it..
Posted on 2/12/16 at 7:40 pm to Yunel Escobar
quote:
Also, so what it is just a way for them to try to get people to purchase extra
I don't have a problem with Cox either, but data caps are indefensible. I am certainly glad they don't enforce it right now. I will be unhappy when they do, and I really have no practical recourse. That's a problem beyond the scope of this thread, though.
Posted on 2/12/16 at 8:36 pm to MrSmith
Lol at people who use cable. It's shared bandwidth bruh
Best deal anywhere is Uverse with Directv and att wireless. One bill too
Best deal anywhere is Uverse with Directv and att wireless. One bill too
Posted on 2/12/16 at 9:04 pm to dallastiger55
Unfortunately, AT&T allocates even the shittiest of options under the U-Verse brand. Fastest I can get through U-Verse is 18mbps based on my distance from the VRAD. It's simply not an option.
This post was edited on 2/12/16 at 9:04 pm
Posted on 2/12/16 at 11:18 pm to dallastiger55
quote:
Uverse with Directv and att wireless. One bill too
Yep, one big arse fricking bill
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