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Cox Internet questions
Posted on 3/8/15 at 4:20 pm
Posted on 3/8/15 at 4:20 pm
We have a pretty old router and modem and have Internet with Cox.
Someone said Cox just updated their internet stuff and ours might be going slower now and need new equipment. Any truth to this? I have no idea how fast our internet is or how to check or what we're paying for
Someone said Cox just updated their internet stuff and ours might be going slower now and need new equipment. Any truth to this? I have no idea how fast our internet is or how to check or what we're paying for
3
Posted on 3/8/15 at 4:22 pm to pwejr88
Go to speed test and run the test to see how fast your internet is.
Posted on 3/8/15 at 4:29 pm to TigerMyth36
How do I do that?
From phone or desktop?
From phone or desktop?
Posted on 3/8/15 at 4:35 pm to pwejr88
LINK /
Begin test.
Do the desktop.
It is possible the modem is so old you can't get top speeds but tops speeds might not be necessary.
Have things been slow?
I was having to reset the modem and router often so I did break down and buy new equipment 6 months ago.
Begin test.
Do the desktop.
It is possible the modem is so old you can't get top speeds but tops speeds might not be necessary.
Have things been slow?
I was having to reset the modem and router often so I did break down and buy new equipment 6 months ago.
Posted on 3/8/15 at 4:36 pm to pwejr88
Posted on 3/8/15 at 4:49 pm to pwejr88
Go to the below link and put in your account phone #. It will tell you if you are eligible/ need a new modem. If so, the website will order and ship you a new one with no additional costs
LINK
Cox does not automatically send you an updated modem unless you ask them for it. I found this out when installing a new router for a friend and they were getting less than half the speed that they were supposed to be getting
LINK
Cox does not automatically send you an updated modem unless you ask them for it. I found this out when installing a new router for a friend and they were getting less than half the speed that they were supposed to be getting
This post was edited on 3/8/15 at 4:52 pm
Posted on 3/8/15 at 4:54 pm to lsudude24
From phone:
Ping-33 ms
Download-16.54 Mbps
Upload-7.52 Mbps
From desktop computer:
Ping-26 ms
Download-8.94 Mbps
Upload-6.97 Mbps
I have no idea what any of that means
I DO know that I'm having to reset the stupid modem and router like twice a week
Ping-33 ms
Download-16.54 Mbps
Upload-7.52 Mbps
From desktop computer:
Ping-26 ms
Download-8.94 Mbps
Upload-6.97 Mbps
I have no idea what any of that means
I DO know that I'm having to reset the stupid modem and router like twice a week
Posted on 3/8/15 at 7:37 pm to pwejr88
Those are very slow speeds.
Look on your bill and see which Internet speed tier you are paying for.
Essential is 5mbps down.
Preferred is 50mbps down.
Premier is 100mbps down.
Ultimate is 150mbps down.
You are getting crappy speeds for anything other than the bare minimum essentials tier.
Look on your bill and see which Internet speed tier you are paying for.
Essential is 5mbps down.
Preferred is 50mbps down.
Premier is 100mbps down.
Ultimate is 150mbps down.
You are getting crappy speeds for anything other than the bare minimum essentials tier.
Posted on 3/8/15 at 7:43 pm to efrad
We pay for preferred (50Mpbs)
Cox website says the modem is outdated so maybe that's a start.
Cox website says the modem is outdated so maybe that's a start.
Posted on 3/8/15 at 7:47 pm to pwejr88
Yes. If you have an outdated modem that will definitely cause issues.
I would recommend this modem from Best Buy.
To install it, you'll need to disconnect your old modem and reconnect up the new one in its place, then call Cox and read them the MAC ID from the bottom of the modem so they can activate it for use on their network.
I would recommend this modem from Best Buy.
To install it, you'll need to disconnect your old modem and reconnect up the new one in its place, then call Cox and read them the MAC ID from the bottom of the modem so they can activate it for use on their network.
Posted on 3/8/15 at 7:58 pm to efrad
quote:
Yes. If you have an outdated modem that will definitely cause issues.
I would recommend this modem from Best Buy.
This is the modem I have and have been very happy with it, FWIW.
Great suggestion.
Posted on 3/8/15 at 9:12 pm to Birdie225
Agreed. I have it as well.
Also, I just recently had an issue where my internet speeds were well below where they should have been.
Switch out the coaxial cable, and everything was back to what it should have been.
Also, I just recently had an issue where my internet speeds were well below where they should have been.
Switch out the coaxial cable, and everything was back to what it should have been.
This post was edited on 3/8/15 at 9:13 pm
Posted on 3/9/15 at 12:03 am to LSUJay13
quote:
You can find a modem on ebay for cheaper... You just need to be sure it's docsis 3.0 and you will be good.
The reason I recommended the more expensive SB6141 over other DOCSIS 3.0 modems (like the $70 SB6121) is because the SB6141 is capable of 8 channels downstream whereas most DOCSIS 3.0 modems are not.
While any DOCSIS 3.0 modem will exceed the 50mbps speeds of the Cox preferred tier, the SB6141 isn't that much more expensive and would be more future proof with max speeds of 340mbps whereas the others are only capable of 160mbps.
Posted on 3/9/15 at 11:53 am to pwejr88
I also have the preferred from cox. You can rent a modem/router combo from them for $8 a month extra on your bill or you can buy one for about $100. You probably have the older analog modem docsis 2.0. They upgraded to a digital 3.0 within the past couple years.
If you buy one yourself I would suggest the Motorola Surfboard cable 2 in 1 Modem/Router combo you can get it from bestbuy or Amazon. If youre big into gaming don't get the 2 in 1 modem/router combo though, for some reason it's better to keep them separate when it comes to serious gaming so it would be best to get the standard docsis 3.0 motorolla surfboard modem and buy a separate router.
If you buy one yourself I would suggest the Motorola Surfboard cable 2 in 1 Modem/Router combo you can get it from bestbuy or Amazon. If youre big into gaming don't get the 2 in 1 modem/router combo though, for some reason it's better to keep them separate when it comes to serious gaming so it would be best to get the standard docsis 3.0 motorolla surfboard modem and buy a separate router.
Posted on 3/9/15 at 11:57 am to SouthTiger504
quote:
it's better to keep them separate
at all times
Posted on 3/9/15 at 1:17 pm to GrammarKnotsi
Well I think most people wouldn't really notice the slight performance loss from having a 2 in 1 modem/router and it's easier to deal with
Posted on 3/9/15 at 1:21 pm to SouthTiger504
quote:
Well I think most people wouldn't really notice the slight performance loss from having a 2 in 1 modem/router and it's easier to deal with
The numerous threads regarding the subject, disagree with you
Posted on 3/9/15 at 1:49 pm to GrammarKnotsi
What router would you recommend to go with the SB6121 or SB6141?
Posted on 3/9/15 at 2:11 pm to LSUengineer12
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