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Cox Cable has to "activate" my full speed internet?
Posted on 1/31/17 at 4:28 pm
Posted on 1/31/17 at 4:28 pm
So I finally bit the bullet and signed up for Cox yesterday and installed the stuff myself. Anyway I signed up for the ultimate package which is 100 Mbps apparently. I do a speed test and I'm barely getting 25. I call in and they tell me they gotta send someone out to "activate" the full speed. Is this legit?
4
Posted on 1/31/17 at 4:29 pm to knowingabyss
Make sure they send out an actual cox employee and not some BS contractor.
Posted on 1/31/17 at 4:34 pm to Fonzarelli
Apparently I'm not even going to meet the guy. I live in an apartment and he's gotta do something elsewhere on the grounds, not my place.
Posted on 1/31/17 at 4:41 pm to knowingabyss
quote:
I live in an apartment and he's gotta do something elsewhere on the grounds,
The may have to remove a filter that was in place before you moved in, or some other equipment upgrade or change.
Posted on 1/31/17 at 5:09 pm to knowingabyss
make sure you have a docsis 3.0 modem or it could limit your speeds to around that area (28 I think)
Posted on 1/31/17 at 5:27 pm to knowingabyss
Your speedtest was using hardwired device and not wifi, correct?
Posted on 1/31/17 at 5:28 pm to mctiger1985
Wi fi
Posted on 1/31/17 at 5:29 pm to Doldil
I believe so. I have the Arris Surfboard.
Posted on 1/31/17 at 5:36 pm to knowingabyss
I just swapped my old modem out for the Arris Surfboard two days ago. I noticed a difference right away. All I did was an online chat with them and got it set up that way. Took 5 minutes to get done.
Enjoy the super fast speeds when they do get the problem fixed.
Enjoy the super fast speeds when they do get the problem fixed.
Posted on 2/1/17 at 8:46 am to knowingabyss
Yea they gotta do that so that they can add that $55 to your first bill for professional installation....did the same thing to me and I bitched to high hell....they eventually refunded me the $25 for the self install and took the pro install down to $35.
Dumb arse shite....just one more reason to hate Cox.
Dumb arse shite....just one more reason to hate Cox.
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