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AT&T U-Verse internet constantly going out.
Posted by upgrayedd on 9/9/15 at 10:22 am00
For the past 3 days the modem seems to reset itself every 20-30 mins. I can hear it click, then the service is interrupted for about 2 mins until it resets. Is this a common problem? Is it a modem issue or a service provider issue? It's driving me crazy.
re: AT&T U-Verse internet constantly going out.Posted by DoubleDown on 9/9/15 at 10:39 am to upgrayedd
Odds are it's the cable modem they've provided. Your TV service is fine, right? What about phone service (if you have it)?
If those are good, then it's definitely the modem. You'll have to contact customer support and have them ship you a new one.
Bad news here. It'll easily take 3-5 days for that to get to you. It took my replacement a while to get to me when my old modem died.
If those are good, then it's definitely the modem. You'll have to contact customer support and have them ship you a new one.
Bad news here. It'll easily take 3-5 days for that to get to you. It took my replacement a while to get to me when my old modem died.
re: AT&T U-Verse internet constantly going out.Posted by upgrayedd on 9/9/15 at 10:44 am to DoubleDown
No, tv is out as well.
In fact, it just went out completely and the red "Service" light just lit up on the modem.
The modem just got replaced about 2 weeks ago so I don't think it should be the problem.
In fact, it just went out completely and the red "Service" light just lit up on the modem.
The modem just got replaced about 2 weeks ago so I don't think it should be the problem.
re: AT&T U-Verse internet constantly going out.Posted by DoubleDown on 9/9/15 at 10:45 am to upgrayedd
Definitely call ATT. They can run line tests. Is the actual wired connection to you house down?
I once had a big arse delivery truck rip mine down from the wire.
I once had a big arse delivery truck rip mine down from the wire.
re: AT&T U-Verse internet constantly going out.Posted by tigabait01 on 9/9/15 at 10:54 am to upgrayedd
Which gateway do you have? If 3801hgv, tell them to send you the new arris gateway as a replacement.
re: AT&T U-Verse internet constantly going out.Posted by upgrayedd on 9/9/15 at 11:07 am to DoubleDown
No, wired connection is good
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re: AT&T U-Verse internet constantly going out.Posted by upgrayedd on 9/9/15 at 11:08 am to tigabait01
Yeah, I have the 3801HGV. I was told that was the newest and best. Did the tech lie to me?
re: AT&T U-Verse internet constantly going out.Posted by tigabait01 on 9/9/15 at 12:36 pm to upgrayedd
There's an nvg599 that is wireless n. That's the newest I know of.
re: AT&T U-Verse internet constantly going out.Posted by DoubleDown on 9/9/15 at 12:47 pm to upgrayedd
quote:
Their product is shite. It won't get better
I've never had issues with it. Except 1 time the wireless router got zapped from a lightning strike but that's not really their fault.
I must be close to the node cause I hardly ever have issues with them.
re: AT&T U-Verse internet constantly going out.Posted by upgrayedd on 9/9/15 at 1:06 pm to DoubleDown
quote:
I must be close to the node cause I hardly ever have issues with them.
I think that might be the issue. Apparently some people in the same area don't have any problems.
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