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Started By
Message
Anyone else having issues with Cox internet?
Posted on 8/22/14 at 8:24 am
Posted on 8/22/14 at 8:24 am
Mine has been very slow the past few days and uploads are almost impossible. It took my dropbox about 2-3 hours to sync a 10MB file.
I finally called tech support last night. They pinged my router and lost half of the packages. I talked to a neighbor this AM that was having a similar problem. So I called Cox again this AM. I didn't even go through the prompts, someone picked up the phone and said they are having major issues and he couldn't even pull up my account or check out my system.
eta @ 12:11pm
From cox.net
I finally called tech support last night. They pinged my router and lost half of the packages. I talked to a neighbor this AM that was having a similar problem. So I called Cox again this AM. I didn't even go through the prompts, someone picked up the phone and said they are having major issues and he couldn't even pull up my account or check out my system.
eta @ 12:11pm
From cox.net
quote:
Cox Communications is experiencing intermittent network issues at this time, and you may have trouble accessing your account online or by calling our Call Centers. We are working to resolve these issues as quickly as possible. Additionally, you may experience longer than normal hold times when contacting our Call Centers. Please visit Cox.com/Support for the latest updates and information, and to get instant help with your products and services.
This post was edited on 8/22/14 at 12:13 pm
5
Posted on 8/22/14 at 8:27 am to ashy larry
There may be interference...go into the settings and change the default channel its broadcasting on
LINK
LINK
This post was edited on 8/22/14 at 8:28 am
Posted on 8/22/14 at 8:30 am to mpar98
quote:
go into the settings and change the default channel its broadcasting on
quote:
someone picked up the phone and said they are having major issues and he couldn't even pull up my account or check out my system.
Posted on 8/22/14 at 8:30 am to mpar98
while I have a wifi router, my home is hard wired with cat5e. Cox was able to confirm the problem is between Cox and my modem.
Posted on 8/22/14 at 8:35 am to ashy larry
I was having issues last night as well.
Posted on 8/22/14 at 10:01 am to ashy larry
Been slow as well. Also got an email from Cox this week telling me I needed a new modem to take full advantage of my tier.
Posted on 8/22/14 at 10:05 am to ell_13
Same here, I had zero connection last night!
Posted on 8/22/14 at 10:17 am to mpar98
quote:
There may be interference...go into the settings and change the default channel its broadcasting on
They pinged his router and lost half the packets. That is a cable problem, not wireless interference.
Posted on 8/22/14 at 10:18 am to ashy larry
How's that blazing fast speed working out for you? Maybe time to take a look at U-Verse.
Posted on 8/22/14 at 10:26 am to Layabout
quote:
How's that blazing fast speed working out for you? Maybe time to take a look at U-Verse.
Cox will figure something like that out pretty quickly. U-Verse will still be shitty DSL.
Posted on 8/22/14 at 10:41 am to Bamadiver
quote:
Been slow as well. Also got an email from Cox this week telling me I needed a new modem to take full advantage of my tier.
Same here. My service goes to crap on 8/20 sometime in the afternoon. Less than 24 hours later I get an email from Cox telling me I need to update my modem to a DOCSIS 3.0.
Posted on 8/22/14 at 12:11 pm to ashy larry
Internet has been down since Wednesday. Tech came out to replaced my modem Thursday which worked for a few minutes. Tech was supposed to come back yesterday but didn't show up. I tried calling Cox today but their systems are down.
Posted on 8/22/14 at 12:28 pm to ashy larry
quote:Probably because they will be doubling everyone's speed by the end of the year.
I get an email from Cox telling me I need to update my modem to a DOCSIS 3.0.
Posted on 8/22/14 at 1:55 pm to MightyYat
quote:
Cox will figure something like that out pretty quickly. U-Verse will still be shitty DSL.
And Cox nodes will continue to be oversubscribed.
Posted on 8/22/14 at 2:06 pm to Layabout
quote:
And Cox nodes will continue to be oversubscribed.
For me, DOCSIS 3 was the solution to 10 years of slowness and packet loss lasting months at a time that would occur between 6 PM and 2 AM or so, and I went through this multiple times at a couple of different houses with at least 3 different modem models that I can remember. Replacing the Motorola 5xxx model with the 6120 during an instance of this issue solved it immediately and completely, and I've had no recurrence of this issue in the 4 years since then. Channel bonding was the answer to the oversubscription problem.
For the last few months, Cox has been having weekly outages from 12 AM to 2 AM, which takes everything out, phone, TV, and Internet. I am told this is due to network upgrades to support the upcoming speed doubling.
Posted on 8/22/14 at 9:21 pm to Layabout
quote:
And Cox nodes will continue to be oversubscribed.
LoL. I don't think this means what you think it does.
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