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Help, some stupid ad will not go away on IE browser

Posted on 3/30/15 at 2:26 pm
Posted by lsunurse
Member since Dec 2005
128950 posts
Posted on 3/30/15 at 2:26 pm
Some alert has hijacked my IE browser. Won't let me exit out or close it. Says I have to call some number at Microsoft to get rid of virus. I know it's bogus and when I run a scan it says no viruses....yet still has IE on lockdown. I tried googling virus remover software and downloading it or downloading another browser...but it will not let me download anything.


I'm soooooo not tech savvy when it comes to computers and am tempted to just take it somewhere and pay whatever for them to fix it. Any quick fixes before I go that route? Thanks for any replies.
This post was edited on 3/30/15 at 2:27 pm
Posted by TigerRob82
Baton Rouge
Member since Nov 2014
406 posts
Posted on 3/30/15 at 2:34 pm to
Check on you Extensions settings for ad something, I forget the name of it.

settings>manage extensions
This post was edited on 3/30/15 at 2:37 pm
Posted by Street Hawk
Member since Nov 2014
3459 posts
Posted on 3/30/15 at 2:37 pm to
I know this is not directly related to your question and I hope someone answers it so that you can get over this issue, but.......IE browser? Really? Why wouldn't you use something like Chrome or Firefox? I can't believe someone savvy enough to buy a Microsoft Band would use IE as their main browser. IE is so horrible and has been for years that even MS has now killed it. They are coming out with a brand new browser for Windows 10. MS can't run away from IE and Windows 8 fast enough.
Posted by slutiger5
Parroquias de Florida
Member since May 2007
10624 posts
Posted on 3/30/15 at 2:39 pm to
quote:

IE browser?


Browser nazis or tech nazis?
Posted by lsunurse
Member since Dec 2005
128950 posts
Posted on 3/30/15 at 2:40 pm to
you sound just like my husband


He mocks me for my IE usage as well. Guess I'm just used to it.


If I can get this pesky thing off my computer I'll try another browser ok? That satisfy you?
Posted by lsunurse
Member since Dec 2005
128950 posts
Posted on 3/30/15 at 2:44 pm to
Where is that settings menu at?

Control panel?

Told ya....I'm very much a laptop blonde here
Posted by TigerRob82
Baton Rouge
Member since Nov 2014
406 posts
Posted on 3/30/15 at 2:45 pm to
It should be a little gear on the top right.

click that then manage add-ons.
This post was edited on 3/30/15 at 2:46 pm
Posted by lsunurse
Member since Dec 2005
128950 posts
Posted on 3/30/15 at 2:46 pm to
Yeah it won't let me access anything settings wise in IE

Plays this really annoying alert thing on loop as well telling me to call that number
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 3/30/15 at 2:46 pm to
quote:

Why wouldn't you use something like Chrome or Firefox?


Welcome to the real world, where conferencing systems, timesheets and internal programs only work on IE..

To the OP, restart in safe mode and run a virus scan..
Posted by lsunurse
Member since Dec 2005
128950 posts
Posted on 3/30/15 at 2:47 pm to
Oh and i have windows 8 btw



How to get in safe mode? I tried the f8 thing....no dice
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 3/30/15 at 2:53 pm to
quote:

How to get in safe mode?



Try these
Posted by lsunurse
Member since Dec 2005
128950 posts
Posted on 3/30/15 at 2:53 pm to
Ok....got into safe mode....gonna try a system restore from last update(which was last week). Let's see if this works.
Posted by jaTigerfan
Nashville
Member since Oct 2011
2090 posts
Posted on 3/30/15 at 2:56 pm to
I'm not sure if its even in Windows 8, but in 7 and earlier there was a "No Add-on" mode or something similar for IE under accessories. I'll reboot into bootcamp and see if i can find it, but I have Windows 10, so it might be different.
Posted by taylork37
Member since Mar 2010
15318 posts
Posted on 3/30/15 at 2:56 pm to
LINK

Check this link out, it will show you how.

I would boot into safe mode with networking and then download malwarebytes. Run it in safe mode and once you are done restart and run it in regular Windows. Don't start up IE in the meantime.

These viruses affect all browsers and I have gotten them a couple times with firefox/chrome, so don't feel bad. this has fixed it every time.

Also...stop looking at midget porn!!

This post was edited on 3/30/15 at 2:57 pm
Posted by GeeOH
Louisiana
Member since Dec 2013
13376 posts
Posted on 3/30/15 at 2:57 pm to
You were looking at porn. I saw the ad.

Restart your computer
Posted by Street Hawk
Member since Nov 2014
3459 posts
Posted on 3/30/15 at 2:59 pm to
quote:

Welcome to the real world, where conferencing systems, timesheets and internal programs only work on IE..

Yep, I use IE only for stuff at work that don't work on anything else; i.e only when there is no alternative.

But reading the OP did it sound like the lsunurse was using it for work related stuff? It sounded to me like she was having issues on her personal home computer. My point is no one should be using IE as their main browser at home. It is an atrocious application that nobody has to suffer through without a good reason. IE is only good for one thing: Using it to download a better web browser.
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 3/30/15 at 3:00 pm to
quote:

gonna try a system restore from last update


Um not what I suggested...I would NEVER recommend a system restore...

Viruses/malware do not just "go away" when you revert back..The drive does not magically erase what is already done..

You need to run a scan and delete whatever is there..Then, reset all your browser settings to default..
Posted by lsunurse
Member since Dec 2005
128950 posts
Posted on 3/30/15 at 3:00 pm to
So will system restore do anything to help this? Cause now that I've already selected it.....doesn't appear that I can stop it. Did I just make things worse??


I read on some article to try that, only reason I clicked on it fwiw.
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 3/30/15 at 3:00 pm to
quote:

IE is only good for one thing: Using it to download a better web browser.



Thanks, that guy..
Posted by lsunurse
Member since Dec 2005
128950 posts
Posted on 3/30/15 at 3:02 pm to
Well crap, how long does that take to finish?

So once it stops....do i still have to get back to safe mode to scan again?
This post was edited on 3/30/15 at 3:03 pm
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