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new laptop with an i5-4200U shouldn't be slow...but it is...

Posted on 12/29/14 at 10:41 am
Posted by demosa
Member since May 2014
213 posts
Posted on 12/29/14 at 10:41 am
got my brother a new laptop for Christmas - it wasn't a top of the line system, as it was only about $400, but it has an i5-4200U.

in general, though, the performance has been...sluggish. opening a few tabs in firefox, such as google maps and facebook, and the machine starts to lag. my personal machine is a dell notebook with an i5-4300U, which is essentially the exact same processor as the 4200U, only clocked about 300 mhz faster, and performance on my machine is like butter.

granted, I have 8 GB of ram and a SSD. my brother's laptop has 4 GB of a RAM and a conventional platter based hard drive. i've thought about upgrading the memory on his machine to 8 GB, but after opening all of his most used apps (firefox with ~5 tabs, spotify desktop client, and microsoft onenote) he's only using about 3 GB of memory, so it doesn't seem as if upgrading the ram would help.

thus, i've thought about upgrading his drive to a ssd. whenever i pull up resource monitor, his hard disk is always at or near "100%".

i know a ssd can improve read and write speeds, but would it really improve general fluidity within the OS and browser? the fact that this machine has an i5-4200U and is this sluggish is unacceptable, and i'm not sure where to begin with attempting to improve the speed

also, it's an asus laptop, so what little bloatware was present on the machine was removed
This post was edited on 12/29/14 at 10:43 am
Posted by Korkstand
Member since Nov 2003
28703 posts
Posted on 12/29/14 at 10:57 am to
quote:

it was only about $400
Well there's your problem.

There's a whole lot more to system performance than just the CPU, as you touched on when referring to memory and hard drive.
quote:

i've thought about upgrading the memory on his machine to 8 GB, but after opening all of his most used apps (firefox with ~5 tabs, spotify desktop client, and microsoft onenote) he's only using about 3 GB of memory, so it doesn't seem as if upgrading the ram would help.
Windows tries to keep a free memory "cushion", and it puts stuff into VM seemingly regardless of how much memory is used anyway. But yeah, 4GB should be enough for such light usage.
quote:

whenever i pull up resource monitor, his hard disk is always at or near "100%".
This is the problem you need to solve. Open up Task Manager and sort by disk usage to see if a process is constantly churning. If not, you probably have a driver issue. Go to Windows Update and update all your drivers. If the problem persists, it might take a while to get to the root of it.
This post was edited on 12/29/14 at 10:58 am
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 12/29/14 at 10:58 am to
quote:

his hard disk is always at or near "100%"


Wipe it
Posted by Korkstand
Member since Nov 2003
28703 posts
Posted on 12/29/14 at 11:03 am to
quote:

Wipe it
Or just go straight for the nuclear option.

But it's not a sure-fire fix, assuming the reinstall will just put it back to factory condition.
Posted by demosa
Member since May 2014
213 posts
Posted on 12/29/14 at 11:05 am to
quote:

Open up Task Manager and sort by disk usage to see if a process is constantly churning. If not, you probably have a driver issue. Go to Windows Update and update all your drivers. If the problem persists, it might take a while to get to the root of it.


interesting, i wasn't aware mechanical hard drives had drivers.

is it possible that the drive itself is just exceptionally slow (as in, <5400 rpm)?
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 12/29/14 at 11:07 am to
quote:

Or just go straight for the nuclear option.



Fairly sure something went wrong in his installing of new programs

quote:

assuming the reinstall will just put it back to factory condition.



I mean just windows..Not the branded windows
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 12/29/14 at 11:09 am to
quote:

always at or near "100%".


Are you talking Physical memory or CPU usage ?
Posted by demosa
Member since May 2014
213 posts
Posted on 12/29/14 at 11:13 am to
quote:


Are you talking Physical memory or CPU usage ?


neither - under resource monitor the hard disk "usage" is always at or near 100%, even when just browing in firefox with the spotify client open.

which is odd, because if i'm not trying to pull up or save a file, i'm not sure why the hard disk usage would be so high
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 12/29/14 at 11:17 am to
quote:

under resource monitor the hard disk "usage" is always at or near 100%


If you are wording this exactly as you see it, you may be short on HD space...Installed too much...
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 12/29/14 at 11:18 am to
If this is Win8

quote:

Go to charms bar and press search, then type view local services.
Once here, stop and disable BITS (Background Intelligent Transfer Service). Also, set windows update checks to manual.
Chrome also seemed to be a factor so uninstall that too.
Posted by demosa
Member since May 2014
213 posts
Posted on 12/29/14 at 11:19 am to
quote:

If you are wording this exactly as you see it, you may be short on HD space...Installed too much...


there are 400+ gigabytes available on the drive, so it isn't space.

this is the windows 8.1 resources monitor - under the "disk" tab, utilization is always at or near 100%. i'm not exactly sure what that represents, but i think it's certainly a contributing factor to the overall languid performance of the machine.
Posted by Korkstand
Member since Nov 2003
28703 posts
Posted on 12/29/14 at 11:23 am to
quote:

interesting, i wasn't aware mechanical hard drives had drivers.
They do, but I wasn't referring to that specifically. I meant that the driver for any device in the machine could be misbehaving. It could even be a BIOS issue.
quote:

is it possible that the drive itself is just exceptionally slow (as in, <5400 rpm)?
No.
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 12/29/14 at 11:23 am to
quote:

this is the windows 8.1 resources monitor


Looks like thats the difference in 7...

See above comments...This got a ton of results when I googled your issue
Posted by efrad
Member since Nov 2007
18644 posts
Posted on 12/29/14 at 11:24 am to
quote:

If this is Win8

quote:

Go to charms bar and press search, then type view local services.
Once here, stop and disable BITS (Background Intelligent Transfer Service). Also, set windows update checks to manual.
Chrome also seemed to be a factor so uninstall that too.




There is no reason why any computer modern enough to run Windows 8 should need these services turned off.
Posted by Korkstand
Member since Nov 2003
28703 posts
Posted on 12/29/14 at 11:25 am to
quote:

I mean just windows..Not the branded windows
Is that even an option? Don't most computers these days not even include install media, and instead just have a restore partition on the hard drive?

It's been a while since I bought a pre-built machine.
Posted by Korkstand
Member since Nov 2003
28703 posts
Posted on 12/29/14 at 11:26 am to
quote:

Go to charms bar and press search, then type view local services.
Once here, stop and disable BITS (Background Intelligent Transfer Service). Also, set windows update checks to manual.
Chrome also seemed to be a factor so uninstall that too.
This was the top result I got, as well. Quick and easy and definitely worth a shot.
Posted by efrad
Member since Nov 2007
18644 posts
Posted on 12/29/14 at 11:28 am to
quote:

Is that even an option? Don't most computers these days not even include install media, and instead just have a restore partition on the hard drive?

It's been a while since I bought a pre-built machine.


Most manufacturers nowadays include a recovery partition and a Windows program that allows you to make bootable USB drives or burnable CD/DVD sets. You have to do this yourself, but there is usually some kind of nag screen that pops up upon bootup until you do it or tell it to stop reminding you.
Posted by Korkstand
Member since Nov 2003
28703 posts
Posted on 12/29/14 at 11:28 am to
quote:

There is no reason why any computer modern enough to run Windows 8 should need these services turned off.
This is true, which is why it's turned on by default.

Unfortunately, any software can suffer from bugs and/or poor design, even if "intelligent" is right there in the name of it.
Posted by GrammarKnotsi
Member since Feb 2013
9315 posts
Posted on 12/29/14 at 11:28 am to
quote:

Is that even an option?


I give them out like candy..You just have to have a license key..
Posted by Korkstand
Member since Nov 2003
28703 posts
Posted on 12/29/14 at 11:31 am to
quote:

I give them out like candy..You just have to have a license key..
Would the license key on his machine work with any copy of Win8? Honest question, I really don't know. I haven't dealt with license keys in nearly a decade.
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