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Started By
Message
Amazon Marketplace Problem
Posted on 12/10/14 at 10:52 am
Posted on 12/10/14 at 10:52 am
Alright OT,
I purchased an item that retails for $300 on Amazon. The Amazon price was $215. Not an unreal discount, I consider it a typical Amazon discount.
I received it and the item received was a different (cheaper) model than I purchased. The invoice and packing list say the correct model, but I received a model that retails for $230.
So I think, hey, its Amazon - the best customer service in the world. Turns out I purchased from an individual person using Amazon's marketplace and Amazon's limited in what they can do.
The individual says he will refund my money if I ship it back. However, the item is heavy, and will cost me $96 to ship it back. Am I screwed here by either being stuck with a cheaper model or having to pay $96 to get $215 back.
I said this to the seller, and offered a compromise of being refunded the difference in cost and I would keep the item. No dice.
I purchased an item that retails for $300 on Amazon. The Amazon price was $215. Not an unreal discount, I consider it a typical Amazon discount.
I received it and the item received was a different (cheaper) model than I purchased. The invoice and packing list say the correct model, but I received a model that retails for $230.
So I think, hey, its Amazon - the best customer service in the world. Turns out I purchased from an individual person using Amazon's marketplace and Amazon's limited in what they can do.
The individual says he will refund my money if I ship it back. However, the item is heavy, and will cost me $96 to ship it back. Am I screwed here by either being stuck with a cheaper model or having to pay $96 to get $215 back.
I said this to the seller, and offered a compromise of being refunded the difference in cost and I would keep the item. No dice.
10
Posted on 12/10/14 at 10:54 am to anc
quote:
The individual says he will refund my money if I ship it back. However, the item is heavy, and will cost me $96 to ship it back. Am I screwed here by either being stuck with a cheaper model or having to pay $96 to get $215 back.
seller should pay the shipping
frick that
Posted on 12/10/14 at 10:54 am to anc
So he/she has acknowledged that it is the wrong model?
Posted on 12/10/14 at 10:56 am to anc
quote:
So I think, hey, its Amazon - the best customer service in the world. Turns out I purchased from an individual person using Amazon's marketplace and Amazon's limited in what they can do.
Have you actually tried talking to Amazon about it?
I have always heard that Amazon is really hard on their marketplace sellers.
Posted on 12/10/14 at 10:56 am to anc
Could you get Amazon agree to ban this person from using their marketplace for false advertising and poor customer service if they refuse to pay return shipping for you?
Posted on 12/10/14 at 10:58 am to RebelOP
quote:
So he/she has acknowledged that it is the wrong model?
Yep. He said it was a clerical error in the listing.
He has only sold 3 things on Amazon ever. I can go back in my order history and see that I did purchase from their "Marketplace" but I didn't realize I was when I was actually making the purchase.
I'm basically dealing with an Ebay seller from New Mexico.
Posted on 12/10/14 at 10:58 am to anc
If they sent you the wrong item, they should pay return shipping. End of story. If they refuse, you should file a complaint with amazon pronto. If its anything like ebay, amazon will refund your money and the return shipping cost if you return it since it wasn't your fault.
Posted on 12/10/14 at 10:59 am to anc
Absolutely no reason you should pay to ship it back. It was the seller's mistake/deception. Raise hell about it. Make sure amazon hears about all this so they can remove them from the marketplace if they do not fix it.
Posted on 12/10/14 at 10:59 am to anc
Call your credit card company and have them cancel the charge, easy!
Posted on 12/10/14 at 11:00 am to Downtown Devin Brown
Contact your credit card company. If they sent you the wrong item and refuse to correct the issue your credit card company will pull back the money. Then the company gets a chance to appeal it, but it sounds like you would get the money or at least force them to pay for the shipping.
Posted on 12/10/14 at 11:00 am to Downtown Devin Brown
quote:
Could you get Amazon agree to ban this person from using their marketplace for false advertising and poor customer service if they refuse to pay return shipping for you?
I called Amazon initially. There's a protocol for handling it- but it doesn't really help my situation if he gets banned or not. Amazon is willing to force the guy to give me a refund - but the shipping is apparently my responsibility.
Posted on 12/10/14 at 11:01 am to anc
I would go back to Amazon and get them to help you. He should pay for shipping because it was his mistake. You shouldn't be out any money.
Posted on 12/10/14 at 11:02 am to MamouTiger65
quote:Nice!
Contact your credit card company. If they sent you the wrong item and refuse to correct the issue your credit card company will pull back the money. Then the company gets a chance to appeal it, but it sounds like you would get the money or at least force them to pay for the shipping.
Posted on 12/10/14 at 11:02 am to MamouTiger65
quote:
Then the company gets a chance to appeal it,
I don't think its a company. Its just a dude in New Mexico. The credit card charge says AMAZON MARKETPLACE
I thought about that - is that a shitty way to handle it? It sort of forces the hand of someone though.
Posted on 12/10/14 at 11:02 am to anc
So they make a mistake, but it costs you $96 for you to fix their mistake. Frick that.
Posted on 12/10/14 at 11:03 am to anc
quote:
but the shipping is apparently my responsibility
Shipping is your responsibility when:
1. You ordered the wrong item
2. You no longer need the item/changed your mind
If it was his mistake then shipping is not your responsibility
Posted on 12/10/14 at 11:04 am to anc
That's eBay shite right there.
Posted on 12/10/14 at 11:05 am to anc
Well it might ... if the seller uses Amazon consistently to sell products as a major source of income he might be backed against the wall to pay for shipping if he/she can't afford to get banned.
But the credit card company route sounds legit.
Hope it works out for ya ... I hate weasels.
But the credit card company route sounds legit.
Hope it works out for ya ... I hate weasels.
Posted on 12/10/14 at 11:05 am to tigerpimpbot
quote:
So they make a mistake, but it costs you $96 for you to fix their mistake. Frick that.
In a nutshell, yes. If it were an Amazon purchase, they would go as far as sending a driver to my house to pick it up so I don't have to bend my back. But because its a Marketplace item, they don't require returns to have shipping covered.
Its a wooden kitchen for my daughter. Heavy as frick.
Posted on 12/10/14 at 11:06 am to tigerpimpbot
quote:
I thought about that - is that a shitty way to handle it? It sort of forces the hand of someone though.
No the current situation is the shitty one. Let the credit card company fight it out for you. They have people paid just for that and they have a lot more leverage than you.
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