- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
HP Envy Laptop, can't recover, can't format, can't f*cking deal with this.
Posted on 9/2/14 at 8:38 am
Posted on 9/2/14 at 8:38 am
Friend brings in his laptop, HP Envy DV4. It's a Windows 8 laptop, and the wired connection can ping out, and can access the internet normally. Wireless can ping out, but cannot browse at all. No viruses removed from the machine before I got it, and my scans find nothing. Dig around, I find DNS is working, IP config is fine, so I install Chrome via a stand alone installation. Still no browsing. After not really finding a cause, I tell him it'd be faster just to take data off, and do a factory restore. So he brings all his disks in.
I try a system restore btw, to a time before the problem started, no dice, so onward I go....
System restore disks away, it wipes HDD, and starts putting the craptop back where it was, straight from the factory. Then it fricking fails. No fancy error messages, just a "Hey, I shite myself, and I can't do shite. But hey, I DID format myself, so enjoy." My only options at this point are save a log file, see error message, which is useless upon Googling, and try again. Okay, try again, this time without the added drivers disk. Same thing. But hey, like I give a frick, right? A clean install is no big deal, I do this every two weeks anyway. Then I get the message after popping in a Windows 8 disk... Windows Boot Manager cannot find \EFI\Microsoft\Boot\BCD
Okay, well damn. Okay, now this is my only option btw, there's no Windows setup, it's this or bios, so into the bios I go. DVDrom is first boot device, set for UEFI. Secure boot off, and.... same shite. So I flip the options, legacy boot, and break out my Windows 7 disk. Well, now I got something, it lets my format the shite the failed HP Recovery Disks F'ed up. And what the hell, I put Windows 7 on the laptop, just in case. Call them up, they still want Windows 8. Okay, pop in my Windows 8 disk, flip it to UEFI, and..... same shite, Windows Boot Manager cannot find this file (see above).
Anyone dealt with this shite before? Not sure what the problem could be at this point, but I make it a habit of not putting Windows 8 on anything, so maybe I'm just missing something.
I try a system restore btw, to a time before the problem started, no dice, so onward I go....
System restore disks away, it wipes HDD, and starts putting the craptop back where it was, straight from the factory. Then it fricking fails. No fancy error messages, just a "Hey, I shite myself, and I can't do shite. But hey, I DID format myself, so enjoy." My only options at this point are save a log file, see error message, which is useless upon Googling, and try again. Okay, try again, this time without the added drivers disk. Same thing. But hey, like I give a frick, right? A clean install is no big deal, I do this every two weeks anyway. Then I get the message after popping in a Windows 8 disk... Windows Boot Manager cannot find \EFI\Microsoft\Boot\BCD
Okay, well damn. Okay, now this is my only option btw, there's no Windows setup, it's this or bios, so into the bios I go. DVDrom is first boot device, set for UEFI. Secure boot off, and.... same shite. So I flip the options, legacy boot, and break out my Windows 7 disk. Well, now I got something, it lets my format the shite the failed HP Recovery Disks F'ed up. And what the hell, I put Windows 7 on the laptop, just in case. Call them up, they still want Windows 8. Okay, pop in my Windows 8 disk, flip it to UEFI, and..... same shite, Windows Boot Manager cannot find this file (see above).
Anyone dealt with this shite before? Not sure what the problem could be at this point, but I make it a habit of not putting Windows 8 on anything, so maybe I'm just missing something.
2
Posted on 9/2/14 at 9:16 am to BigSquirrel
Check the browsers proxy settings.
Posted on 9/2/14 at 9:44 am to BigSquirrel
(1) The fact that you nuked a PC because it couldn't access the internet worries me
(2) Installing ANYTHING other than the the HP discs that come with them is a headache. Some of our CAD types use them, and when they crash it is easier to take off HP bloat than it is to start with a stripped 7 disc
(3) So win7 install worked, but the internet still did not..?
(2) Installing ANYTHING other than the the HP discs that come with them is a headache. Some of our CAD types use them, and when they crash it is easier to take off HP bloat than it is to start with a stripped 7 disc
(3) So win7 install worked, but the internet still did not..?
Posted on 9/2/14 at 10:36 am to GrammarKnotsi
Proxy settings were still at default, and host file was as well.
1. Don't let it bother you, people tend to get depressed when the wireless on a laptop won't browse anymore. I had also uninstalled/reinstalled the wireless device drivers, tried Windows troubleshooter (which said there was no problem, which sounded to me like it was saying I was the problem). And every command line trick I know.
2. I did try the HP disks. I feel like if I just would have thrown these in the trash I'd be okay.
3. Didn't check, they told me they didn't want 7, so I did not go through Device Manager to reinstall the drivers. The Win 7 install was to be able to format the HDD and stop the laptop from auto-booting to the HP Recovery GUI.
Starting to think I'm working with more than one issue with this machine. I'll keep you updated though, in case anyone else here has this happen. Right now I'm downloading Windows 8.1 instead of 8 to see if that'll help.
quote:
(1) The fact that you nuked a PC because it couldn't access the internet worries me
(2) Installing ANYTHING other than the the HP discs that come with them is a headache. Some of our CAD types use them, and when they crash it is easier to take off HP bloat than it is to start with a stripped 7 disc
(3) So win7 install worked, but the internet still did not..?
1. Don't let it bother you, people tend to get depressed when the wireless on a laptop won't browse anymore. I had also uninstalled/reinstalled the wireless device drivers, tried Windows troubleshooter (which said there was no problem, which sounded to me like it was saying I was the problem). And every command line trick I know.
2. I did try the HP disks. I feel like if I just would have thrown these in the trash I'd be okay.
3. Didn't check, they told me they didn't want 7, so I did not go through Device Manager to reinstall the drivers. The Win 7 install was to be able to format the HDD and stop the laptop from auto-booting to the HP Recovery GUI.
Starting to think I'm working with more than one issue with this machine. I'll keep you updated though, in case anyone else here has this happen. Right now I'm downloading Windows 8.1 instead of 8 to see if that'll help.
Posted on 9/2/14 at 11:18 am to BigSquirrel
I can't give you any real help at this point but in case it happens again, ping successful but no browse sounds like it might be a MTU issue.
Posted on 9/2/14 at 11:29 am to tokenBoiler
I think I've got it on track. It wouldn't take Windows 8, but I downloaded 8.1 to try, and with the bios set for it, it's letting me format/reinstall OS.
Are MTU issues more common in 8 than 7? In thinking back, I had another similar problem come in a month back. No browsing with wireless, wired was fine. DNS on that one wouldn't work for anything though, different from this one. A format worked on it though, Geek Squad had told the poor fellow his wireless was defective and that he'd need to send it in for repair.
Are MTU issues more common in 8 than 7? In thinking back, I had another similar problem come in a month back. No browsing with wireless, wired was fine. DNS on that one wouldn't work for anything though, different from this one. A format worked on it though, Geek Squad had told the poor fellow his wireless was defective and that he'd need to send it in for repair.
Posted on 9/2/14 at 11:49 am to BigSquirrel
I don't know anything about 8 vs 7, and honestly I haven't personally seen an MTU problem in years, but that set of symptoms -- ping works, DNS works, browse doesn't -- set off some dim and dusty memories. That's also something in the TCP stack (and local infrastructure) that could plausibly be different between wired and wireless.
Page 1 of 1
Popular
Back to top
Follow TigerDroppings for LSU Football News