anti virus software for smartphones

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someone got our secret question, password, and account number

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While this is a little hard to believe, good luck..

Not your story, just that the bank is saying your phone is at fault

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They just suggested it after I told them what devices had been used to log in to the account.

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Seems like they are trying to cover their asses before something bigger happens...

CTB..?

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meaning someone got our secret question, password, and account number.

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probably through the bank

what bank are you with?

i have ESET on my phone and tablet. it's free, but you have to run updates yourself. (it'll tell you when they expire)

iOS devices don't have AV software. More than likely, you were a victim of regular hacks that occur almost daily and social profiling as a result of the hacks.

For example, your gmail and Facebook have been hacked and the hackers know the password (two companies that have been hacked in the past). They see you bank at Campus Federal through estatement emails and that your mom had her maiden name listed on Facebook (you know, so she can keep up with HS people). Your password for Facebook just happens to be the same password or similar to your online banking password.

That is about all it takes to get in.

The bank should have better authentication methods. Multi factor authentication is what you are after. You may recognize this as when you are forced to receive a code through your phone to authenticate a session. It should be enabled where available. Ask your bank what kind of MFA settings they can provide to help keep you more secure. Don't forget to change your passwords too. Internet banking should NEVER be the same as anything else you use.

While this isn't full proof protection, it provides much more than the average user has.

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They did say it has happened "a few" times to other accounts.

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This would be a HUGE red flag to me. You really should ask your bank to explain more about this to you. You have the right to know how they are protecting your money. At this point, the hackers now know that there could be problems with your bank. Then they will look for other people who use the same bank (quite possibly through a Facebook search). Then they could attempt to exploit those accounts by answering the albeit crappy security questions the bank has in place.

Good to hear, glad they took care of you so well.