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Started By
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Quoting on behalf of someone
Posted on 8/14/14 at 9:10 am
Posted on 8/14/14 at 9:10 am
In my business I receive a lot of random quotes. I appreciate that person taking the time to reach out to me and I reply to all even though I have no intention of buying from them.
The other day I received a quote "on behalf of" someone. The email was from a secretary across the country and the "on behalf of" sales person is from my city. My first reaction was who is this "on behalf of" person and why couldn't they just quote me? I think it's unprofessional and lazy especially since this person lives in my city. You'd think they would contact me directly, at least introducing them self if they are trying to get my business. Not a great way to start IMO.
Am I wrong to think this? Is this quoting practice common? I would never do it. Thanks
The other day I received a quote "on behalf of" someone. The email was from a secretary across the country and the "on behalf of" sales person is from my city. My first reaction was who is this "on behalf of" person and why couldn't they just quote me? I think it's unprofessional and lazy especially since this person lives in my city. You'd think they would contact me directly, at least introducing them self if they are trying to get my business. Not a great way to start IMO.
Am I wrong to think this? Is this quoting practice common? I would never do it. Thanks
2
Posted on 8/14/14 at 9:27 am to Palmetto08
Could be traveling?
Posted on 8/14/14 at 9:30 am to Palmetto08
I quote pricing/delivery to customers for new distribution on our products, but generally it's after I receive an RFQ (Request for Quote).
I've quoted "on behalf" of some of my co-workers if it was something they weren't particularly knowledgeable about (and vice versa).
However, I would generally call the customer and let them know that I would be handling their request and try to establish some sort of relationship before just sending them an email quote.
ETA:
This too. I've sent requests in for things to other inside sales groups and received a quote from someone totally different. They could be on vacation, swamped with current requests, etc... and pass it off knowing you may need pricing information quickly.
I've quoted "on behalf" of some of my co-workers if it was something they weren't particularly knowledgeable about (and vice versa).
However, I would generally call the customer and let them know that I would be handling their request and try to establish some sort of relationship before just sending them an email quote.
ETA:
quote:
Could be traveling?
This too. I've sent requests in for things to other inside sales groups and received a quote from someone totally different. They could be on vacation, swamped with current requests, etc... and pass it off knowing you may need pricing information quickly.
This post was edited on 8/14/14 at 9:32 am
Posted on 8/14/14 at 9:43 am to dcrews
quote:
They could be on vacation, swamped with current requests, etc... and pass it off knowing you may need pricing information quickly.
Still, to the OP point if this person wants their business then a courtesy call saying "you're going to get a quote from .... for this" is generally good business practice. This would not be the case of the sales guy was on vacation as I could understand not reaching out. But, if the local guy is not on vacation and just hoping to get a free order by not having to do any work, then i'd call BS and move onto the next guy.
Posted on 8/14/14 at 10:02 am to CHiPs25
Thanks for the replies. I wonder what would happen if I had an emergency. Would I have to go through this secretary? Would this guy be easy to get a hold of? Hell I'm wasting too much time thinking about this and posting on TD 
I'll just move on and hopefully this salesperson won't use this tactic again...although it makes it easier for me to decide who I want to do business with.
I'll just move on and hopefully this salesperson won't use this tactic again...although it makes it easier for me to decide who I want to do business with.
Posted on 8/14/14 at 9:55 pm to Palmetto08
I would imagine an emergency constitutes using anyone who can help you in the event the normal account manager is unreachable.
Is this a normal/regular vendor of yours?
With my regular vendors, it's a pretty lax relationship where 9 times out of 10, they personally can get me what I want. That one time is when they are on vacation, family emergency, etc... and even then they always have someone looking into their emails and phone calls to ensure good customer service.
I don't know the situation, but I think writing this guy off because one quote not personally given by him is a bit extreme.
Account managers have lives too.
Is this a normal/regular vendor of yours?
With my regular vendors, it's a pretty lax relationship where 9 times out of 10, they personally can get me what I want. That one time is when they are on vacation, family emergency, etc... and even then they always have someone looking into their emails and phone calls to ensure good customer service.
I don't know the situation, but I think writing this guy off because one quote not personally given by him is a bit extreme.
Account managers have lives too.
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