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VOIP Solutions
Posted on 5/30/14 at 9:44 am
Posted on 5/30/14 at 9:44 am
What is everyone using for their VOIP solution? We are an EX Cisco shop that has converted to Polycom devises connected to an *Asterisk backend. Curious to hear what your setup is and how you like it.
5
Posted on 5/30/14 at 9:54 am to Vlad
I used to sell Fonality VOIP systems with Polycom phones. My customers seemed to love it.
Posted on 5/30/14 at 10:11 am to NewIberiaHaircut
I'm hoping to go Shoretel or Cudatel at some point in the future to replace our legacy tdm system.
Posted on 5/30/14 at 4:38 pm to jdd48
Cisco CUCM and UCCX for Call Center
Posted on 5/30/14 at 5:48 pm to Vlad
We are about to make the jump to Lync enterprise voice with a mix of soft phones and (likely) polycom devices.
Posted on 5/30/14 at 7:08 pm to Vlad
I work for 2 companies, both use Toshiba. One is a true VoIP service(8 phones) and the other we have our own PBX with digital and VoIP phones (50+). Both work well.
Posted on 5/30/14 at 10:33 pm to Vlad
Shoretel - hands down the best imo
Posted on 5/31/14 at 12:08 am to stat19
I agree. We made the switch 2 years ago and never looked back. It is very easy to manage.
Posted on 5/31/14 at 12:10 pm to Vlad
Been in the industry for about 15 years now and I should preface my comments by saying that We are a Toshiba dealer so I may be a little biased.
I would stay away from any hosted solution unless you are running a VERY small office. Anything over 10 phones I've found to just be problematic at best. It would work good for remote/mobile workers though.
Cisco is really proud of their stuff and that is reflected in the price. Their products are very flexible and reliable but you pretty much have to pay for every feature that would come standard on other solutions.
The best ones I've found are Asterisk and Toshiba. The open source community has really built Asterisk into a great product and Toshiba tends to be a little behind on features but when they are released, they just work.
Bottom line, with any VoIP solution, it all depends on your network. If you have a shitty network, you will hate your phones. We have a customer in that very situation and literally every time they've had a problem, it's been the network.
I would stay away from any hosted solution unless you are running a VERY small office. Anything over 10 phones I've found to just be problematic at best. It would work good for remote/mobile workers though.
Cisco is really proud of their stuff and that is reflected in the price. Their products are very flexible and reliable but you pretty much have to pay for every feature that would come standard on other solutions.
The best ones I've found are Asterisk and Toshiba. The open source community has really built Asterisk into a great product and Toshiba tends to be a little behind on features but when they are released, they just work.
Bottom line, with any VoIP solution, it all depends on your network. If you have a shitty network, you will hate your phones. We have a customer in that very situation and literally every time they've had a problem, it's been the network.
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