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Started By
Message
Dear Donald Link, your food is awesome but your service sucks. UPDATED
Posted on 5/25/14 at 8:48 am
Posted on 5/25/14 at 8:48 am
Update on page 4.
Made reservations over a month ago for a party of 11 and a toddler. Arrived to find two round tables next to each other. Our party was split. What a great way to share plates. What a great way to make memories with family. What a great way to celebrate a joyous occasion. Did you ever tell us that this might happen? Nope. Not once during three phone conversations. You then tell us you aren't turning on your grill tonight. I was just at your restaurant last week and the waitress gave a speech about your amazing grill and we should order all the grilled items. Did you call us or post this on social media? No. Disappointing. Even last week your service was slow. Food didn't come out separated like it was supposed to. Disappointing. This time one table was served food on time while the other table didn't get their food for another 20 minutes. Disappointing. Been to Cochon multiple times. Never had a waitress with personality. It's like I'm bothering them by being there. The servers at Peche seem a bit happier but they still don't do a great job at describing the menu. There was no overview of the menu last night. None. Disappointing.
The service at Herbsaint is wonderful. Wish you could teach your other restaurants the same things that they are taught. I get they a different type but the point still remains.
Even thought I've typed all this out, I know it will make no difference. You still closed your $700+ check. Pretty sure my entire family will never return. You won't notice. You're beyond hot right now. I picked Peche, I bragged on Peche and now I feel like a fool.
Made reservations over a month ago for a party of 11 and a toddler. Arrived to find two round tables next to each other. Our party was split. What a great way to share plates. What a great way to make memories with family. What a great way to celebrate a joyous occasion. Did you ever tell us that this might happen? Nope. Not once during three phone conversations. You then tell us you aren't turning on your grill tonight. I was just at your restaurant last week and the waitress gave a speech about your amazing grill and we should order all the grilled items. Did you call us or post this on social media? No. Disappointing. Even last week your service was slow. Food didn't come out separated like it was supposed to. Disappointing. This time one table was served food on time while the other table didn't get their food for another 20 minutes. Disappointing. Been to Cochon multiple times. Never had a waitress with personality. It's like I'm bothering them by being there. The servers at Peche seem a bit happier but they still don't do a great job at describing the menu. There was no overview of the menu last night. None. Disappointing.
The service at Herbsaint is wonderful. Wish you could teach your other restaurants the same things that they are taught. I get they a different type but the point still remains.
Even thought I've typed all this out, I know it will make no difference. You still closed your $700+ check. Pretty sure my entire family will never return. You won't notice. You're beyond hot right now. I picked Peche, I bragged on Peche and now I feel like a fool.
This post was edited on 6/1/14 at 9:41 am
Posted on 5/25/14 at 8:52 am to Winkface
Wouldn't this be more helpful if you emailed the restaurant?
Posted on 5/25/14 at 8:54 am to Winkface
I had a feeling this was coming.
Posted on 5/25/14 at 8:55 am to Winkface
What is Donald Link's username on here?
Posted on 5/25/14 at 8:56 am to CP3LSU25
What makes you think I haven't? I can't discuss it here as well?
Posted on 5/25/14 at 8:58 am to Winkface
Posting from the table about needing more booz was a tell tale sign.
You should have said something last night while you slapped'em with the amex.
You should have said something last night while you slapped'em with the amex.
Posted on 5/25/14 at 8:58 am to Winkface
I'd email management, Wink. Someone needs to recognize that the seating issue was a screw up.
Posted on 5/25/14 at 8:58 am to BRgetthenet
Oh there was plenty said. We got free ice cream. Like a bunch of 5 year olds.
Posted on 5/25/14 at 9:00 am to Winkface
quote:
What makes you think I haven't? I can't discuss it here as well?
Sure you can but writing a letter on here specifically to Donald Link himself isn't really discussing it.
Posted on 5/25/14 at 9:01 am to Winkface
Oh yeah. That'll fix it.
Sorry to hear.
Was it the grill that caused the sprinklers?
Had to be screwed from Friday, right?
Posted on 5/25/14 at 9:07 am to BRgetthenet
Yeah. They still didn't know why they went off so they weren't firing up the grill until they figured it out.
Posted on 5/25/14 at 9:12 am to Winkface
Sorry you had a shitty dining experience. Honestly if I had walked in and seen the table situation and then they told me no grill, I would have walked out.
Posted on 5/25/14 at 9:13 am to Winkface
Sorry to hear this. I love Peche. Ive never been with a large party tho..... Pretty loud place & would be difficult to have a large table conversation.
But no matter, your experience should have been better.
But no matter, your experience should have been better.
Posted on 5/25/14 at 9:21 am to Cosmo
It was brought up but where would we go?
Posted on 5/25/14 at 9:23 am to Winkface
Wow very sorry to hear. I tell everyone in Lafayette that Peche is a must if in NOLA.
I have never been with a big party though. Only 3 people max.
I have never been with a big party though. Only 3 people max.
Posted on 5/25/14 at 9:23 am to Winkface
I would have called a few places around to see whats available. If nothing, I would have taken everybody home and made a big pot of gumbo or etouffee or something.
Posted on 5/25/14 at 9:28 am to bbrou33
Oh and we weren't the only larger party. There were two right by us. We pulled the short straw i guess. They got their long table. We didn't.
Posted on 5/25/14 at 9:30 am to Winkface
Goin' back anytime soon?
How mad are you?
How mad are you?
Posted on 5/25/14 at 9:31 am to BRgetthenet
O she mad
I dont blame her
I dont blame her
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