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Started By
Message
Airport Nightmare Day
Posted on 1/6/14 at 2:59 pm
Posted on 1/6/14 at 2:59 pm
To OT frequent fliers:
Show up to Salt Lake airport today to fly back to Nola. Thought something was fishy as I did not receive a check in email though I still had confirmation email from flight there but of course couldn't get in touch with anyone. So go to check in and attendant looks up and tells me....
"You aren't on this flight. Someone in Nola (missed my flight to Salt Lake and got on one an hour layer.. No big deal) didn't reserve your return flight bc the original flight was missed. Because of the Chicago freeze, the earliest flight of any airline we can get you on is Wed night."
They comp'd me hotel for two nights, $21 in airport voucher food, and a $75 voucher for future flight.
A. What do you think would be a fair comp? I was thinking like $500 or $1,000 for them screwing up. I lol'ed when she handed me the $75. I'm not 6 yrs old.
B. I'm first on standby for a direct flight to Nola tonight. Is there a decent chance?
TIA
Show up to Salt Lake airport today to fly back to Nola. Thought something was fishy as I did not receive a check in email though I still had confirmation email from flight there but of course couldn't get in touch with anyone. So go to check in and attendant looks up and tells me....
"You aren't on this flight. Someone in Nola (missed my flight to Salt Lake and got on one an hour layer.. No big deal) didn't reserve your return flight bc the original flight was missed. Because of the Chicago freeze, the earliest flight of any airline we can get you on is Wed night."
They comp'd me hotel for two nights, $21 in airport voucher food, and a $75 voucher for future flight.
A. What do you think would be a fair comp? I was thinking like $500 or $1,000 for them screwing up. I lol'ed when she handed me the $75. I'm not 6 yrs old.
B. I'm first on standby for a direct flight to Nola tonight. Is there a decent chance?
TIA
This post was edited on 1/6/14 at 3:02 pm
5
Posted on 1/6/14 at 3:02 pm to ShYzA
I would just go snowboarding for a couple days
Posted on 1/6/14 at 3:03 pm to ShYzA
quote:
A. What do you think would be a fair comp? I was thinking like $500 or $1,000 for them screwing up.
LOLZ
You missed your outbound flight, and they have the right to cancel your entire trip. You're lucky they are flying you back.
This post was edited on 1/6/14 at 3:05 pm
Posted on 1/6/14 at 3:03 pm to ShYzA
quote:
$21 in airport voucher food
That will get you a bottle of water and a bag of Funyons (a small bag).
Posted on 1/6/14 at 3:04 pm to ShYzA
When you missed your outbound flight, did you book a new flight all-together, or did they just charge you a fee, etc. for the next flight?
Posted on 1/6/14 at 3:06 pm to Golfer
id just ask for a fricking rental car and start driving.
Posted on 1/6/14 at 3:06 pm to Golfer
In Nola they said no problem there's an identical flight in an hour. We'll get you on that. But apparently their computers just wipe out your return itinerary unless the attendant reserves your seats. 
Posted on 1/6/14 at 3:08 pm to Golfer
quote:
You missed your outbound flight, and they have the right to cancel your entire trip. You're lucky they are flying you back.
Posted on 1/6/14 at 3:08 pm to ShYzA
What airline?
Sounds like you got a nice ticketing agent who was trying to help you out and didn't re ticket the entire thing.
You miss any flight in your itinerary, due to no fault of the airline, they have the ability to cancel the remainder of your itinerary.
Sounds like you got a nice ticketing agent who was trying to help you out and didn't re ticket the entire thing.
You miss any flight in your itinerary, due to no fault of the airline, they have the ability to cancel the remainder of your itinerary.
Posted on 1/6/14 at 3:19 pm to ShYzA
Yeah, that dumbass airline, it's all their fault. They owe you an international flight in first class.
Posted on 1/6/14 at 3:22 pm to Golfer
quote:
You missed your outbound flight, and they have the right to cancel your entire trip. You're lucky they are flying you back.
Bingo.
Your fault, OP.
Posted on 1/6/14 at 3:23 pm to LSUJuice
im flying out wed morning from nola to austin, think i'll be ok with flights not being jacked up due to weather
Posted on 1/6/14 at 3:23 pm to LSUJuice
United.
The airline admitted they screwed up.
The airline admitted they screwed up.
Posted on 1/6/14 at 3:28 pm to ShYzA
quote:
The airline admitted they screwed up.
Sort of.
Likely what happened was you missed your flight, but getting on the one an hour later still allowed you to make your connection so the Ticketing Agent just rebooked your MSY-XXX flight. Then the system canceled out your remaining flights because you missed your initial outbound.
IMO, you should have taken the responsibility to read your contract of carriage and ensure with the agent at MSY that you were being reticketed for ALL flights.
This should also serve as a reminder that you should always check in T-24 and if there are issues then, to contact the airline.
UA also does not have direct flights from SLC-MSY.
Posted on 1/6/14 at 3:30 pm to ShYzA
Is it cold ?
Posted on 1/6/14 at 3:38 pm to ShYzA
quote:You are at their mercy. You will take that $75 and like it. I seriously doubt you get anything else.
The airline admitted they screwed up.
A couple years ago I was flying first class to Seattle. My first flight out of NOLA was cancelled due to mechanical issues. To get me to my destination that day, they reticketed my flights and all of them were in coach (no first class available). The whole thing was a mess. No refund, voucher, apology, nothing and that was after riding serious arse.
This was also the time that United and Continental were merging and neither wanted to take responsibility or it was just easier for them to say it was the other carrier’s fault.
Posted on 1/6/14 at 3:41 pm to TigerPox
quote:
that was after riding serious arse
You probably could have ridden more than arse and gotten the first class seat.
Posted on 1/6/14 at 3:41 pm to TigerPox
quote:
A couple years ago I was flying first class to Seattle. My first flight out of NOLA was cancelled due to mechanical issues. To get me to my destination that day, they reticketed my flights and all of them were in coach (no first class available). The whole thing was a mess. No refund, voucher, apology, nothing and that was after riding serious arse.
Did you pay for first class? If so you are entitled to a refund of the price difference between your fare and the coach fare.
Posted on 1/6/14 at 3:47 pm to Golfer
Exactly. Learned the hard way how airlines work. Should have known when check in didn't work.
Hopefully this direct Delta standby works out. A United attendant did think I will get comp'd more bc of a 2 day layover.
Hopefully this direct Delta standby works out. A United attendant did think I will get comp'd more bc of a 2 day layover.
Posted on 1/6/14 at 3:47 pm to Golfer
quote:Yeah, I did. I don't know how many people I contacted, emailed, sat on the phone with and never got anywhere with it. It was booked well in advance and they tried to say that the current coach fare the day of was actually more than what the first class fare was when I booked it or some horseshite.
Did you pay for first class?
It's water under the bridge now, just thinking about it gets me riled up.
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