I was pretty excited to check this place out after seeing they had a few New Orleans locations. I was not impressed, maybe I should just blame my bad experience on it being newly opened?

Anyways. Order two sandwiches at 11:14. I got the Monteleone with roast chicken. He got the Prima.

There was one other couple in the restaurant, who ordered after us at the counter. So we grab our Diet Cokes (casty, I know) and sit down to wait for lunch. We talk about the cool jar they have full of strawberry mint water and how the two types of gelato we tried were tasty (bourbon pecan and biscotti). So about 10 minutes later the manager finally walks over with ice for our drinks. His was fine, mine had a big stream of soup down the side, not suds actual dish soap. Ok, whatever, I will just drink mine out of the bottle. Around the same time the cashier brings waters to the other couple in there a few minutes after they sit. Well I see her just fill the glasses from the sink next to the coffee station. I have zero problems with tap water, but restaurants should not fill water from a tap over a sink filled with dirty coffee cups!

Moving on. We just ordered sandwiches so I am thinking 10 minutes max since they were extremely slow. Well come 11:36 and our food comes.

Are you kidding me. My sandwich is supposed to have roast chicken, marinera and mozzarella. FTR, I picked nothing off this. Its how it was served. I took one bite and was done. The Prima came out with more meat and actually had cheese but was burnt to a crisp as well. I just expected more. The meal was $28.

More negatives...
-As we sat and waited the manager spent about 5 minutes making a fancy coffee for himself instead of helping his super overwhelmed, backed up kitchen. Also threw all the dishes he used in the sink where they fill water glasses.
-Someone came in and ordered gelato to go. They don't have fricking lids. They put a piece of tin foil over top and sent her along her way. I understand running out. But you're new. Have stock.
-The workers were busy sweeping the kitchen while preparing our food. Sanitary.

-Manager blamed our burnt samdwiches and long order time on the fact that the employees were busy putting up groceries
-Visabily could see employees playing on cell phones in the kitchen

Positives...
-The truffle oil mac and cheese was delicious
-The two gelatos we tried were good and they had many intersting flavors
-The manager was somewhat nice. When I asked for a box he said oh, that looks burned was it ok? I said yea, it is fine. I don't want to be mean and am not one to complain normally. So he checks out the fiance's sandwich and notices his is burnt as well. He insists on giving us our money back for the sandwiches even though I said he does not have to. So we wait as he goes to chat with people, dink around with the coffee machine, etc. After 10 or so minutes I just decide to leave. Well then he is like wait your money so I walk back up and he refunds the drinks. Then notices his error and say I hope yall arent in a rush. So this whole refund process takes a few minutes, several swipes of debit card, while there is a line waiting for the noon lunch rush. *even though this is mainly negative I put it as a positive because he was trying to be nice.

So long rant, New Orleans people is it like this there? I want to just blame this on them being newly opened, but that was a very nevative impression. Especially from me, who worked in the service industry for 8 or so years, so I think I tend to be lenient because I understand.