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Message
Ebay... Canceling a Transaction???
Posted on 7/25/13 at 4:17 pm
Posted on 7/25/13 at 4:17 pm
Soooo... I win a straight auction on an item but the seller doesn't ship and no response from him/ her for an update. Going on 10 days now since winning the item.
Apparently at this point the seller has to agree to cancel but how long do I have to wait for my funds to be returned if the seller never responds?
Apparently at this point the seller has to agree to cancel but how long do I have to wait for my funds to be returned if the seller never responds?
3
Posted on 7/25/13 at 4:23 pm to Zephyrius
Do a paypal chargeback and you'll hear from the seller immediately.
Posted on 7/25/13 at 4:26 pm to Zephyrius
quote:
I win a straight auction on an item but the seller doesn't ship and no response from him/ her for an update. Going on 10 days now since winning the item.
Have you opened a dispute with Ebay?
Posted on 7/25/13 at 4:31 pm to Broke
I'll investigate the paypal charge back but according to ebay his paypal is still pending and has not officially received the funds.
The ebay rep never did mention that was an option but I guess its in their interest for the transaction to complete.
I should have added this was the seller's first sale.
The ebay rep never did mention that was an option but I guess its in their interest for the transaction to complete.
I should have added this was the seller's first sale.
This post was edited on 7/25/13 at 4:34 pm
Posted on 7/25/13 at 4:33 pm to Zephyrius
quote:
Have you opened a dispute with Ebay?
I believe I did... part of it was requesting the seller to cancel the transaction.
Posted on 7/25/13 at 4:34 pm to Zephyrius
quote:
but according to ebay his paypal is still pending and has not officially received the funds.
Yeah, paypal changed it to where you don't immediately receive the funds. Its usually pushed out 10 days or until their is a delivery confirmation. But if its shows "Paid" on the screen then he should have shipped it.
quote:
I should have added this was the seller's first sale.
If the item was more than $50, dumb on your part to buy.
Posted on 7/25/13 at 5:00 pm to Lsut81
quote:
LINK /
Open a case number... The communication between you and the seller goes through them. Even though Ebay can already look at your inbox, it makes it easier this way.
Thanks for the link... that's what I attempted yesterday with the help of an ebay rep.
But apparently I can't open a dispute with ebay because ebay officially thinks the seller didn't receive the funds due to his paypal acct. still pending.
I'll try the paypal dispute and see how that goes as someone has suggested.
The item was less than a hundred but I figured between ebay/ paypal and using a cc I had a couple of remedies if the transaction went bad.
Posted on 7/25/13 at 5:02 pm to Zephyrius
quote:
But apparently I can't open a dispute with ebay because ebay officially thinks the seller didn't receive the funds due to his paypal acct. still pending.
Like I said, they are always pending these days... They hold the funds until theres confirmation of delivery.
I'd go through Paypal then. Open a file with them.
Posted on 7/25/13 at 5:06 pm to Lsut81
Ha...
From Paypal:
Going to try and talk to a paypal rep... It would have been great to get a warning from ebay or paypal that his acct was pending before they took the transaction. Oh well lesson learned.
ETA: I clicked the details and it says payment is "not claimed"... Paypal allows you to cancel unclaimed payment but not dispute.
From Paypal:
quote:
This transaction cannot be disputed at this time. This is usually because the transaction has not yet been completed. If this is a completed transaction, please double check that the Transaction ID you selected refers to a payment that you sent.
Going to try and talk to a paypal rep... It would have been great to get a warning from ebay or paypal that his acct was pending before they took the transaction. Oh well lesson learned.
ETA: I clicked the details and it says payment is "not claimed"... Paypal allows you to cancel unclaimed payment but not dispute.
This post was edited on 7/25/13 at 5:18 pm
Posted on 7/25/13 at 11:27 pm to Zephyrius
Sellers don't always get the money right away. Experienced ebay sellers ship right away knowing they will get the money from paypal eventually. I went through this when I bought from a vendor on craigslist. I had him invoice me on paypal and he wasn't really active on it so it took like 1.5-2 weeks for him to get the money. Dude wouldn't ship my stuff until he got his money. 
He did respond to my emails though.
He did respond to my emails though.This post was edited on 7/25/13 at 11:29 pm
Posted on 7/26/13 at 5:50 am to Zephyrius
quote:
It would have been great to get a warning from ebay or paypal that his acct was pending before they took the transaction.
So wait, they were 'Verifying" his account registration, yet let him list something and sell it?
Posted on 7/26/13 at 7:54 am to Lsut81
Apparently so... I even asked the ebay rep why would they allow someone to auction an item without an active paypal?
All he could say was there are other methods of payment... Which I replied well with paypal the predominant payment method of ebay it sure would be nice if you all verified a paypal acct before you allowed an auction with a paypal payment option.
All he could say was there are other methods of payment... Which I replied well with paypal the predominant payment method of ebay it sure would be nice if you all verified a paypal acct before you allowed an auction with a paypal payment option.
Posted on 7/26/13 at 8:57 am to Zephyrius
Ebay owns paypal. They don't care if you money is tied up over there.
Posted on 7/26/13 at 9:00 am to Zephyrius
quote:
All he could say was there are other methods of payment... Which I replied well with paypal the predominant payment method of ebay it sure would be nice if you all verified a paypal acct before you allowed an auction with a paypal payment option.
Look in the auction does it say "Item qualifies for Ebay Buyer Protection"?
Posted on 7/26/13 at 10:04 am to Zephyrius
Once you wait a certain amount of days and you can prove you've asked the seller for a refund, open a case with Ebay and you'll eventually be reimbursed.
Ebay/paypal will get your money back, it just takes a certain amount of time for the process to work itself out.
Ebay/paypal will get your money back, it just takes a certain amount of time for the process to work itself out.
Posted on 7/26/13 at 11:20 am to Billy Mays
Don't go over 45 days. You are screwed then.
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