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re: Post some stories of your complaints and restaurant reaction when you have...
Posted on 3/19/13 at 1:20 pm to MeridianDog
Posted on 3/19/13 at 1:20 pm to MeridianDog
Do you really count tator tots?
2
Posted on 3/19/13 at 1:26 pm to Gris Gris
I once went to an Asian buffet and didn't get sick.
...demanded my money back because it wasn't the experience that I expected.
...demanded my money back because it wasn't the experience that I expected.
Posted on 3/19/13 at 1:29 pm to Gris Gris
You are the Great Gris Gris and you think someone would need to count?
Some things you just know with a glance.
Some things you just know with a glance.
Posted on 3/19/13 at 1:30 pm to Degas
quote:
wasn't the experience that I expected.
Posted on 3/19/13 at 1:30 pm to notiger1997
Flemings Sunday night. Daughter ordered filet med rare. Was served a piece of leather. Mgr apologized, comped her replacement filet, and gave her a fancy box of chocolates.
Posted on 3/19/13 at 2:05 pm to Ysebaert
quote:
Flemings Sunday night. Daughter ordered filet med rare. Was served a piece of leather. Mgr apologized, comped her replacement filet, and gave her a fancy box of chocolates.
So otherwise they would have charged her for it?
Did they actually say "no charge for the second one" or they just brought it out correctly cooked?
Posted on 3/19/13 at 2:10 pm to Catman88
Good question. No they did not. I was getting pissed because I was eating my steak and sharing with her waiting for the replacement. When they brought it I said that's comped. He said yes sir. That's how that went down.
Posted on 3/19/13 at 3:31 pm to Catman88
quote:
Of course then I had to flag the manager down again just to get the bill because our server never came back to our table.
I notice this problem a lot with new/first-time servers at my work. When training them, we try to drill in their head that we're all human and we DO make mistakes.. but you have to apologize sincerely and do what you can to help and BE PRESENT at the table.
We have had a few shy fresh-out-of-high-school girls that get so upset about messing something up that they never return to the table because they're scared. They don't realize that makes the customer have an even worse experience.
One thing I learned at the casino in my short time there was that when someone is being rude, being overly friendly and prompt can completely turn them around. I've had some trashy/ghetto people turn around and start tipping me $5/drink because I was so overly quick and friendly.
Posted on 3/19/13 at 3:33 pm to Degas
quote:
After all that, you gotta tell us which restaurant.
It was in Destin. Called Cafe Italia.
It was in this woman's home and she was Italian (I think?) and made some pretty damned good Italian food. But the server was horrible and the "schtick" is that since the food is fresh, you have to wait a long time on it. I'm down for allowing 30-45 minutes for you to make me a fresh pizza (which is what we ordered). I'm not down for spending 3 hours at dinner when there were no apps, no salads, no alcoholic beverages, and no desserts.
The reviews online have people saying that when they complained, the woman yelled at them.
Posted on 3/19/13 at 3:45 pm to nikinik
quote:
nikinik
I don't even know where to start. The rude/condescending thing I get bc a waiter should never be that way but the rest of your post doesn't seem worthy of writing up on Yelp.
So you didnt put enough money on your card and didnt read the groupon rules?
Posted on 3/19/13 at 3:49 pm to LouisianaLady
Coming soon to Kitchen Nightmares.....
Cafe Italia
Cafe Italia
Posted on 3/19/13 at 3:51 pm to hiltacular
He got a free meal out of it too, paid for by groupon, and he's still upset. Think the dude needs to chill.
Posted on 3/19/13 at 3:53 pm to hiltacular
Niknik is good people around here, so I like to give her the benefit of the doubt, but I was kinda torn on her complaints as well.
The rudeness and the fact that the manager admitted the girl was rude and did nothing about it are legit concerns.
Me personally, when I get that customer that is particular about each item on their plate and breaks it down for me, it's just my luck that it's the customer I'm going to make mistakes with. I never make mistakes with the carefree people
Groupon/Restaurant.com/Etc. are all pretty well-known for sometimes messing up or not being available once you go to use them, so I don't think I'd ever only bring a certain amount without backup money.. or I'd at least never order more than I know I can afford without the coupon.
The rudeness and the fact that the manager admitted the girl was rude and did nothing about it are legit concerns.
Me personally, when I get that customer that is particular about each item on their plate and breaks it down for me, it's just my luck that it's the customer I'm going to make mistakes with. I never make mistakes with the carefree people
Groupon/Restaurant.com/Etc. are all pretty well-known for sometimes messing up or not being available once you go to use them, so I don't think I'd ever only bring a certain amount without backup money.. or I'd at least never order more than I know I can afford without the coupon.
Posted on 3/19/13 at 3:53 pm to Al Dante
quote:
He he's dude.
It's a SHE dammit!
Other than that, I agree.
Posted on 3/19/13 at 3:54 pm to notiger1997
Popeyes on Highland...Told the employee I wanted my order spicy and to-go..She asked if I wanted my order to-go and if I wanted it spicy.
Checked my bag and told her I was missing a red beans. She apologized and stuck a cajun rice in the bag.
Checked my bag and told her I was missing a red beans. She apologized and stuck a cajun rice in the bag.
Posted on 3/19/13 at 3:54 pm to Al Dante
quote:
He got a free meal out of it too, paid for by groupon, and he's still upset. Think the dude needs to chill.
No she didn't. Groupon just gave her a refund on the certificate she bought since the restaurant wouldn't let her use it. So she got her $25 back if it was a $50 gift card.
Posted on 3/19/13 at 3:57 pm to LouisianaLady
quote:
No she didn't. Groupon just gave her a refund on the certificate she bought since the restaurant wouldn't let her use it. So she got her $25 back if it was a $50 gift card.
Ok, didn't understand that. Thanks for setting me straight on that.
Posted on 3/19/13 at 4:26 pm to Skillet
Good job of effectively communicating your needs and keeping your cool, Skillet.
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