Post some stories of your complaints and restaurant reaction when you have... | Page 2 | TigerDroppings.com

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nikinik
LSU Fan
Mid City
Member since Jan 2009
5511 posts

re: Post some stories of your complaints and restaurant reaction when you have...


Here's my Yelp review...

I had a pretty awful experience at Melange. I had been wanting to try Melange for a while, and had heard good things, so I was really happy when a Groupon came out. I have a good friend that I wanted to take there since he had treated me to dinner a couple of weeks prior. From the beginning our server spoke to us with a condescending tone of voice that was just downright rude and confusing. My friend and I both wondered what on earth we had done to deserve it.

My friend is very particular about corn. He saw an item on the menu and was asking about it...trying to find out if it was kernal corn or on the cob or cream corn because he hates cream corn. She talked to us like we were idiots...."Um no...it's kernal corn. No....it's not cream corn." All the while rolling her eyes and talking to us in a VERY condescending tone. We tried to not let it put a damper on our evening.

It's now time to order. I ordered a steak and explained that I wanted my steak as raw as possible without it being cool in the middle (I have had so many steaks in restaurants cooked wrong, that I feel the need to explain exactly waht I want)...so between rare and medium rare. She then explains to me in a condecending tone that a steak that is as pink as possible without being cool is medium. Seriously? Just give it to me rare.

I ordered the cheese plate, which was really small for the price. My friend got the sliders and they were just o.k. My steak was cooked perfectly and it was delicious.

Then in the middle of eating our appetizers, our entress arrive. I HATE THIS. How hard is it to time courses so that you're not stacking them on top of each other.

Then it comes time to pay the check. I have a Groupon, so I pull the Groupon voucher up on my phone and place my phone and my debit card in the with the check.

I've been using Groupon for a LONG time and this is always how I've presented my Groupon. The waiter will either take my phone with them and redeem the voucher (which is clearly shown on the screen), or they will write the voucher number down right away and leave my phone with me. She took my phone with her.

Then the evening really gets fun. I have a debit card that I specifically use just for going out. Since I tend to lose my card or leave it behind sometimes, I only put on my card what I intend to spend that night.

The waitress comes back to my table to tell me that my card was declined! So now I'm not only embarrassed that I chose this place to bring my good friend to and we've already been treated poorly...but on top of it I'm embarrassed that my card is declined. This is now the exchange between me and the waitreess.

Her: Your card was declined.
Me: That doesn't make sense. How much did you run it for?
Her: The amount of the bill.
Me: You didn't use my Groupon voucher.
Her: I don't know what you're talking about.
Me: I put my phone with my Groupon voucher pulled up in with the check.
Her: How am I supposed to know why you gave me your phone. You should've told me you had a Groupon.
Me: So it didn't seem odd to you that I GAVE YOU MY CELL PHONE.
Her: I had no idea why you did that.
Me: It didn't occur to you to ask me why I put my cell phone in with the bill?
Her: No

Considering that the vouchers were sold over a month ago, I'm confident that the wait staff at this point knows what a Groupon is and how they are typically presented. And if she didn't...why not ask me? She was 100% antagonizing us at this point.

The polite correct response should've been, "Oh I'm sorry. I didn't realize what the phone was for. I hadn't gotten a Groupon that way before. Let me take care of this now." That is good customer service. Not arguing with a customer about what they should've done in order to not endure her mistreatment.

Then I show her the Groupon that I have and give it to her again. She comes back and tells me that I can't use it because it's only good for 4 or more people. I always review my Groupons carefully and I don't see that restriction on there. She gets the manager and they both show me a printed out version of their contract that does show it. Fine.

When I get home, I print out the Groupon voucher and again it says nothing of that restriction. I go to the original purchase page for the Groupon and it does say that restriction. I, in no way, think this part is Melange's fault. It's Groupon's fault that the actual printed and phone vouchers do not show all restrictions. I addressed the issue with Groupon and received a full refund.

My complaint with Melange is the nasty way that we were treated by the waitress and the embarrassment of my card being declined because the waitress couldn't bother to inquire about why I would've given her my phone. I eat out A LOT and I can honestly say in my entire life I have never left a restaurant so upset by the way I was treated.

I wrote an email to the manager and he apologized and said that he noticed the strange behavior from the waitress toward us and other diners that night. Although he apologized, he didn't invite me to come back so the wrong could be righted. I doubt I'd ever return.






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Tommy Patel
Gonzaga Fan
New baton Rouge
Member since Apr 2006
6921 posts

re: Post some stories of your complaints and restaurant reaction when you have...


I've been in situations where I was not very happy with the dining situation. I generally never go back. I remember one time we got double sat and the waiter gave the table with the hot chicks a lot of attention and my appetizer

I did not stiff him on the tip but I did tell him and his manager I did not appreciate the Unprofessional service.






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Catman88
LSU Fan
Baton Rouge, LA
Member since Dec 2004
40345 posts

re: Post some stories of your complaints and restaurant reaction when you have...


Most memorable for me was dining with a group of 5 at Osaka in Slidell years back our server was horrific. She got so many orders wrong. Tuna instead of Salmon things like that. Then when someone pointed it out she would scrape their plate of the food and take it back to the kitchen which was wierd. She spilled a drink on 2 in the group and was absent the rest of the time.

So someone in the group complained to the manager. During this time she brought the bill to us and I looked at it. She had 3 items on the bill that were never ordered. The manager took the bill and came back and it was MORE. He made sure that auto gratuity was added and claimed that we did order 2 of the 3 items added. Menu said party of 6 or more. Then all of a sudden it was like they didnt know English there. Never ate there again and will never go back.






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Catman88
LSU Fan
Baton Rouge, LA
Member since Dec 2004
40345 posts

re: Post some stories of your complaints and restaurant reaction when you have...


Oh forgot that I had a bad experience at Abita Brew Pub too. Their kitchen caught on fire and I knew something was up. I heard a server tell a table behind us they were not taking orders. Asked out server what was going on and she just said our order would be out shortly not mentioning a fire. Then after bout 40 min I found her again and asked if all was good and she said our order would be right out once again. 25 min went by and I went and spoke to the manager. He went and checked and our order wasnt in they didnt know what went out prefire/postfire and our waitress never checked on it at all. Manager gave me a beer but I could see him pull her to the side and lit into her. After an hour and half we finally got our order which was a hamburger and a salad. Probably should have left. Of course then I had to flag the manager down again just to get the bill because our server never came back to our table.





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Al Dante
Member since Mar 2013
1730 posts

re: Post some stories of your complaints and restaurant reaction when you have...


Sorry dude, but I've never heard of a customer giving a Phone as part of the bill. It would have been really simple to mention why you did that when she picked up the check. You assumed she would know, I strongly disagree. I use groupon and have never done that. And I don't understand, would using the coupon have not made your card be declined? You're living that close to the edge? Maybe I'm misinterpreting this part of the story.





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Degas
21874693 posts
Member since Jul 2010
7007 posts

re: Post some stories of your complaints and restaurant reaction when you have...


quote:

The only place I've ever felt compelled to complain, the owner was rude and told us we don't understand how fresh restaurants work and basically accused us of lying. The complaint came after the waiter kept us for a full 3 hours (no appetizers.. Just entrees ordered) that night. Every table he had was miserable. He called me a spoiled diva for asking what a dish was like. He was just bad. So. Bad.
After all that, you gotta tell us which restaurant.






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Napoleon
New Orleans Saints Fan
Member since Dec 2007
36930 posts

re: Post some stories of your complaints and restaurant reaction when you have...


Yeah, I always print out the groupon. Just seems easier.

Then having someone re-do a card isn't that bad. But I would be upset if I thought I was able to use a Groupon, then wasn't. I don't know if that would qualify as service from hell for me.







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Al Dante
Member since Mar 2013
1730 posts

re: Post some stories of your complaints and restaurant reaction when you have...


It just seems like a misunderstanding to me - for some reason, he thought she should know that giving her his phone meant there was a coupon (if she would have woken up the phone) and she had no fricking idea why he gave her the phone (i would have thought he did it by accident.) He didn't explain it and she didn't ask. Either one would have fixed this problem. And groupon, the company that really is responsible for the mix-up, comped his meal. I don't know why he wrote a bad review of this restaurant when it sounds like he did a weird thing and admits the real problem was groupon anyway.


This post was edited on 3/19 at 12:21 pm


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Catman88
LSU Fan
Baton Rouge, LA
Member since Dec 2004
40345 posts

re: Post some stories of your complaints and restaurant reaction when you have...


quote:

Her: Your card was declined.
Me: That doesn't make sense. How much did you run it for?
Her: The amount of the bill.


So you knew you only had enough to cover the meal on your CC with the groupon??

quote:

From the beginning our server spoke to us with a condescending tone of voice that was just downright rude and confusing


I love when someone that probably runs around complaining about making below min wage takes on the persona that because they work in a finer dining establishment they are better than others.






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Janky
LSU Fan
Team Primo
Member since Jun 2011
9327 posts

re: Post some stories of your complaints and restaurant reaction when you have...


quote:

nikinik


That was a really strange read.






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Catman88
LSU Fan
Baton Rouge, LA
Member since Dec 2004
40345 posts

re: Post some stories of your complaints and restaurant reaction when you have...


This is the only part of the story I dont care for:
quote:


My complaint with Melange is the nasty way that we were treated by the waitress and the embarrassment of my card being declined because the waitress couldn't bother to inquire about why I would've given her my phone


Sounds like the card was declined because you exceeded your line of credit. Thats not the servers fault. Im not sure what credit card company actually declines at just a few dollars over. Most credit cards will allow 100s over the credit limit and issue a fee (thats how they make a lot of money) They wont just decline the txn if you are 20 under limit and try and make a payment of 40. Something has to be missing here.






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Napoleon
New Orleans Saints Fan
Member since Dec 2007
36930 posts

re: Post some stories of your complaints and restaurant reaction when you have...


debit cards will







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Catman88
LSU Fan
Baton Rouge, LA
Member since Dec 2004
40345 posts

re: Post some stories of your complaints and restaurant reaction when you have...


will what?

Every bank I have ever been with will allow a payment to go through and hit you with the fee. Banks love fees thats straight income.

Most people also have an overdraft protection setup. Some call it Courtesy Pay



This post was edited on 3/19 at 12:49 pm


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MeridianDog
Mississippi St. Fan
Home on the range
Member since Nov 2010
5442 posts

re: Post some stories of your complaints and restaurant reaction when you have...


We went to Cici's and they had no Sausage pizza on the buffet line! I like the one with the little rabit pill looking sausages. Short story - when I asked, they made me one special and insisted that I take the entire thing. However, I only took two pieces because I wanted to save room for cinnamon rolls.

Several times I have noticed that Sonic shorted me a tater tot or two, which is very poor service because they have the little cup thing to help them measure how many tots you should get - but I never wrote a letter.

aybe I should have. I guess I'm a wusse...








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Catman88
LSU Fan
Baton Rouge, LA
Member since Dec 2004
40345 posts

re: Post some stories of your complaints and restaurant reaction when you have...


That was trying a bit too much.





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Napoleon
New Orleans Saints Fan
Member since Dec 2007
36930 posts

re: Post some stories of your complaints and restaurant reaction when you have...


quote:

will what?


I have a PayPal card that I use for drinking and eating out and vacations. When it hits $0.00 it is useless/

I can use my ATM card till it goes to 0 but I think it would incur an overdraft. I know Credit Cards allow you to go over, that was college for me.




This post was edited on 3/19 at 1:00 pm


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Eddie Vedder
LSU Fan
The South Plains
Member since Jan 2006
4438 posts

re: Post some stories of your complaints and restaurant reaction when you have...


quote:

Every bank I have ever been with will allow a payment to go through and hit you with the fee.


yeah, most banks will cover it. mine will cover it and then transfer the funds automatically from one of my other accounts.






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MeridianDog
Mississippi St. Fan
Home on the range
Member since Nov 2010
5442 posts

re: Post some stories of your complaints and restaurant reaction when you have...


100% honest truth!





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Catman88
LSU Fan
Baton Rouge, LA
Member since Dec 2004
40345 posts

re: Post some stories of your complaints and restaurant reaction when you have...


Yea I learned about bank fees while in college too. Thank god that was so long ago

PayPal isnt the bank for that card which is the reason that works differently. They set it up like a debit for paypal but there is no relationship directly between you and Bankcorp. So if you dont set it up to have something to back it up then 0 is the strict limit. Its setup as a reloadable debit card. Not really the same as a standard debit card. You can also tell your bank that you want a 0 limit if you are scared of incurring fees.






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Nawlens Gator
Florida Fan
louisiana
Member since Sep 2005
2453 posts

re: Post some stories of your complaints and restaurant reaction when you have...


Nikinik - I have to side with the waitress -

I was served a ribeye once that was tougher than shoeleather. After 2 bites I complained to the waiter and they took it back and didn't charge me for it. I didn't reorder anything either. Everything else was good.




This post was edited on 3/19 at 1:26 pm


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