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Started By
Message
Kitbag.com just made a lifetime customer
Posted on 2/15/13 at 11:35 am
Posted on 2/15/13 at 11:35 am
For now anyway. Wife ordered me a $75 Barça jacket for Christmas and just got it in. Opened it and one layer of the crest was peeling off. Not a big deal but enough for me to email them about it. Told them I was disappointed in the time it took to get shipped and the crest issue. They said send it back and and they'd send me a new one. I told them I'd rather send it back and have a refund to get something somewhere else. They said they were very sorry and just keep the jacket and they'd refund me anyway and they hoped I would stay as a customer. Within 3 hours the money was back in my account. 
3
Posted on 2/15/13 at 11:49 am to VanRIch
You bought something from a legit merchandise outlet, and there were issues with your order?
This would never happen with the fine reputable Chinese counterfeit vendors.
This would never happen with the fine reputable Chinese counterfeit vendors.
Posted on 2/15/13 at 11:51 am to VanRIch
used to be my go-to kit website but i haven't bought one in years
Posted on 2/15/13 at 11:55 am to VanRIch
I wouldn't ever be a lifetime customer anywhere if they sent me something defective. If part of the crest is peeling off, I want a brand new item.
Posted on 2/15/13 at 11:56 am to thenry712
quote:
This would never happen with the fine reputable Chinese counterfeit vendors.
Sheep, is that you? Baa twice if you stole Thenry's password.
Posted on 2/15/13 at 11:57 am to LSUSOBEAST1
Well that's why I said for now. They offered me a brand new item, but the defect really wasn't bad enough to bother with it. So I basically got a free jacket with a minor defect. I'll take that any day of the week.
Posted on 2/15/13 at 11:58 am to VanRIch
I've ordered a couple of MLS jerseys from Kitbag when they were on sale. Good site.
Posted on 2/15/13 at 12:14 pm to VanRIch
Gotcha. If it's hardly noticeable then I agree for the most part. That sucker will completely fall off soon enough though, I'd imagine.
Posted on 2/15/13 at 2:31 pm to LSUSOBEAST1
Lifetime customer, for now. Sounds funny to me.
Posted on 2/15/13 at 2:37 pm to Puddinhead
as of my experience with them so far, i'm a lifetime customer, but if I get another defective product, probably not.
I guess "lifetime" was not the right word, was just trying to show my satisfaction with what they did.
I guess "lifetime" was not the right word, was just trying to show my satisfaction with what they did.
Posted on 2/15/13 at 3:03 pm to VanRIch
Just get some fabric glue and glue it back in place.
Posted on 2/15/13 at 3:23 pm to iheartlsu
quote:
Kitbag
What a horrendous sounding name for a company.
Posted on 2/15/13 at 4:10 pm to iheartlsu
It's just part of one layers and it's gone. Hard to explain but you can only notice if you look real close.
Posted on 2/15/13 at 9:33 pm to VanRIch
They should have sent you a new one with the crest on and refunded your money.
However, since you were trying to order a Barcelona jacket you deserved to get screwed.
jk,
kinda...
However, since you were trying to order a Barcelona jacket you deserved to get screwed.
jk,
kinda...
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