Is this normal? | TigerDroppings.com

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VanRIch
LSU Fan
Abita Springs, La
Member since Sep 2007
3841 posts
 Online 

Is this normal?



I have a Schwinn mountain bike...I know, I know, should have gotten a Trek or something else. But I was just getting into riding last year and the wife bought me one for Christmas. Anyway, I've only ridden it on trails twice and not very hard. The Bonnet Carre trail is hardly hard-core trail riding.

Well last time I rode, just at the beginning of the trail I went to switch gears and the derailluer sheared off and went into my spokes. I had to sit at the truck for an hour while the other guys rode.

So I filed a warranty claim with Schwinn, sent them pictures etc. They sent me a new derailluer. After pulling the old one off, I noticed the frame was bent, so I sent them another email with picture and this is what they sent me.

Thank you for your patience. After careful review, your claim has been approved as a good will gesture. This is a good will gesture rather than warranty because the damage shown in the photos is most often caused by the derailleur being out of adjustment. Derailleur adjustment is recommended every 30 to 60 days, and is considered to be basic maintenance.

We’re very sorry for any inconvenience this may have caused and we’d like to replace your entire bike so we can get you back in the saddle as quickly as possible with as little trouble as possible. We will be sending you the same model of bike as we still have them in stock.

To ensure the defective bike cannot mistakenly be ridden by anyone else, we ask that you provide “proof of destruction” photos that demonstrates the bike is inoperable.

Hopefully, this will be a little cathartic for you – take a hammer or saw to the defective frame and release any pent up aggression (be sure to wear the proper safety gear) to ensure the bicycle can never been ridden again. Snap a photo or two and send them in – we’ll ship your brand new bike immediately thereafter.

We’ll ship your replacement bike through Fed Ex and they do a great job of getting it to you within 3 to 4 days (in most cases).
In very rare circumstances, it may take them up to a week depending on their overall parcel volume.

If your new bike doesn’t arrive after 7 business days or if you have any additional questions or comments, just drop me a line and I’ll do all I can to help.

Thanks again for giving me the opportunity to assist you!


They want me to destroy the bike! That seems a bit odd to me, has anyone ever heard of this before? I don't know if I feel comfortable sawing my bike in half or whatever when they haven't sent me the new one yet.







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BRgetthenet
LSU Fan
Golf Board Smash Lab™ CEO
Member since Oct 2011
66128 posts
 Online 

re: Is this normal?


Judge, clearly.

Give us the pics too.






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KingRanch
LSU Fan
The Ranch
Member since Mar 2012
57221 posts

re: Is this normal?


Shoot it and then post pics





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4X4DEMON
Northwestern St. Fan
NWLA
Member since Dec 2007
11479 posts

re: Is this normal?


Sounds fishy, is there a 1-800 number you can call?





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Nodust
LSU Fan
Member since Aug 2010
18870 posts

re: Is this normal?


I don't know about that.





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Chad504boy
New Orleans Saints Fan
Five Oh Four
Member since Feb 2005
83929 posts
 Online 

re: Is this normal?


they don't want you selling your defective bike and someone else getting hurt and suing the bike manufacturer again.





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bbvdd
Alabama Fan
Memphis, TN
Member since Jun 2009
9060 posts

re: Is this normal?


I only wish I could get an email such as this....





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Hammertime
UNO Fan
apples
Member since Jan 2012
16928 posts
 Online 

re: Is this normal?


Never heard of a derailleur shearing off from being out of adjustment. It definitely shouldn't bend the frame. I would have told you to stop landing your bike on rocks if I was Schwinn.

Only times I have ever seen them break was if they hit something really hard. Never seen them shear off.






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brmach
LSU Fan
East Trenton, LA
Member since Aug 2012
407 posts

re: Is this normal?


My boss bought a bike last year (just a street bike, I forget what brand). Something minor was wrong with it and he asked them to send him a replacement part. They sent him a new bike.

I guess it's cheaper for them to do that than try to refurbish a used one?






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bapple
LSU Fan
Capital City
Member since Oct 2010
7527 posts

re: Is this normal?


quote:

and release any pent up aggression


THAT IS AWESOME!






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WildTchoupitoulas
Member since Jan 2010
16534 posts

re: Is this normal?


quote:

Judge, clearly. Give us the pics too.



fricking this.






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VanRIch
LSU Fan
Abita Springs, La
Member since Sep 2007
3841 posts
 Online 

re: Is this normal?


I assure you I didn't hit anything hard. It was a freak break.





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Carson123987
LSU Fan
Middle Court at the Rec
Member since Jul 2011
38980 posts

re: Is this normal?


quote:

Shoot it and then post pics


you are the best advice giver on this site






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StinkDog12
LSU Fan
TW, TX
Member since Nov 2006
4724 posts

re: Is this normal?


It's not that odd for some manufactures to request that a product that has been "warranted" to be destroyed. This is pretty common practice in the appliance industry because of the liability of the old "defctive" product. Generaly, there are agreements between the manufacturer and the distributor that binds the distributor to destroy/make inoperable any warranted gear that they receive back. I dont think that I've ever seen a manufacturer request that of a end user but most of my experience is with wholesale or large retailers that require that gear be returned to the point of distribution for warranty replacement.

So, with all of that bing said...I don't think that it is that odd of a request that they are aking you to provide evidence that it has been put out of commission. But like I said before, if a manufacturer is worried about liability, they normally leave that task to be done by the distributor and not Joe Homeowner.






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MSWebfoot
LSU Fan
Hernando
Member since Oct 2011
1806 posts

re: Is this normal?


I know this is a good bit different but my wife had to send in the cord of our toaster oven in, before the company would replace it.
It is also well worth sending an e-mail to the manufacturers. My wife requested a replacement belt for 2 of our kid car seats. They sent newer model car seats and paid for shipping the old ones back to them.
It is a liability thing I imagine.






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Hammertime
UNO Fan
apples
Member since Jan 2012
16928 posts
 Online 

re: Is this normal?


quote:

I know this is a good bit different
My mom won a pressure washer in a work competition. It was made right when Powerhorse started making the Tecumseh motors. The recoil starter wouldn't reel the rope back in so I called Northern Tool. They sent me another one, which turned out to be the wrong part. Sent it back and they just decided to give me a whole new pressure washer. Rigged up the old one and sold that sum bitch. It was a liability thing






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CoastieGM
Member since Aug 2012
3185 posts

re: Is this normal?


Sounds legitimate to me. It's what I would do if I were Schwin.

Put it out of its misery...shoot it!






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