Who has the worst customer service? (AT&T nomination) | TigerDroppings.com

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TDawg1313
Washington Fan
WA
Member since Jul 2009
9351 posts

Who has the worst customer service? (AT&T nomination)



I literally spent 5 1/2 hours in an online customer service chat with AT&T today, followed by 2 hours in the store. And the issue still isn't resolved. I have to go back in tomorrow.






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JDM1992
In your head
Member since Dec 2011
15141 posts

re: Who has the worst customer service? (AT&T nomination)





This post was edited on 2/16 at 6:52 pm


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SabiDojo
South Alabama Fan
Open to any suggestions.
Member since Nov 2010
42158 posts
 Online 

re: Who has the worst customer service? (AT&T nomination)


They are, without question, the worst.

I also HATE how the stores are for sales only! I don't want to talk to Sanjeep about my problems!






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BurtReynoldsMustache
Arkansas Fan
Member since Sep 2010
2056 posts

re: Who has the worst customer service? (AT&T nomination)


If you just go with service in general (including customer service) Best Buy. Hands Down.





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tduecen
Tulane Fan
The internet
Member since Nov 2006
105279 posts

re: Who has the worst customer service? (AT&T nomination)


I've never had a problem with AT&T, last time I called (2 weeks ago) they fixed the problem within 20 minutes and credited me a month free.





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ILikeLSUToo
LSU Fan
Central, LA
Member since Jan 2008
11612 posts
 Online 

re: Who has the worst customer service? (AT&T nomination)


quote:

I don't want to talk to Sanjeep about my problems!


Sir, I understand the problems and difficulties in your challenges with AT&T services today. Let me check on that solution for you.






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Btrtigerfan
LSU Fan
Baton Rouge
Member since Dec 2007
6186 posts

re: Who has the worst customer service? (AT&T nomination)


I nominate DirectTV.





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Evolved Simian
Colorado State Fan
Bushwood Country Club
Member since Sep 2010
4562 posts
 Online 

re: Who has the worst customer service? (AT&T nomination)


quote:

Best Buy


I've had nothing but great experiences with them.






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SabiDojo
South Alabama Fan
Open to any suggestions.
Member since Nov 2010
42158 posts
 Online 

re: Who has the worst customer service? (AT&T nomination)


quote:

Sir, I understand the problems and difficulties in your challenges with AT&T services today. Let me check on that solution for you.









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BayouBengal504
New Orleans Saints Fan
Member since Nov 2011
3851 posts

re: Who has the worst customer service? (AT&T nomination)


SPRINT!!!!!!!!!!! frick sprint in the butthole with a soldering iron





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BayouBengal504
New Orleans Saints Fan
Member since Nov 2011
3851 posts

re: Who has the worst customer service? (AT&T nomination)


quote:

I nominate DirectTV.


i have heard they are amazing






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BurtReynoldsMustache
Arkansas Fan
Member since Sep 2010
2056 posts

re: Who has the worst customer service? (AT&T nomination)


Last time went I waited over an hour for someone to get a computer I wanted. Every time I made eye contact with anyone or tried to approach them, they'd duck and cover. I am pretty creepy though.





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Alabama Slim
Alabama Fan
2009,2011 BCS National Champions
Member since Jul 2007
9474 posts

re: Who has the worst customer service? (AT&T nomination)


DirecTV by a mile





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Patrick_Bateman
USA Fan
Member since Jan 2012
10498 posts

re: Who has the worst customer service? (AT&T nomination)


TV providers (I've had terrible experiences with DirecTV and Comcast), and airlines.





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papt99
LSU Fan
south louisiana
Member since Jun 2007
620 posts

re: Who has the worst customer service? (AT&T nomination)


Directv for sure. They burned down my parents home two years ago. No lie.





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FlyingRazorback
Notre Dame Fan
Captain, tFlagship Airways
Member since Sep 2012
727 posts

re: Who has the worst customer service? (AT&T nomination)


I've had nothing but good good things to say about AT&T's Uverse services (their mobile services on the other hand is a different story)



I nominate Cox Communications...They flat out SUCK. They're by far the most expensive, slowest, and the least reliable out of any company I've dealt with.






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samson73103
Alabama Fan
Krypton
Member since Nov 2008
2229 posts

re: Who has the worst customer service? (AT&T nomination)


Looks like I'm not the only one who has issues with AT&T. I've spent literally hours navigating automated menus, being connected with someone who then wants to connect me with someone else who can help me with my particular problem, and invariably I end up talking to the first person I spoke with without ever having the issue resolved. I finally just said to hell with it and canceled home phone service. I would hate to know there is any business with customer service worse than AT&T





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SuwMwf
LSU Fan
Member since Jul 2012
134 posts

re: Who has the worst customer service? (AT&T nomination)


AT&T for sure. Took 5 calls tonight to get the right information on getting my upgrade. The last person (who actually did know what she was talking about) was definitely in a call center in Jaipur. I don't know wtf was going on, but it sounded like they were having an effing party in the background. AT&T high speed internet support is even worse. I have hung up on so many of those bitches mid-call.





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Chillini
Illinois Fan
Member since Sep 2012
603 posts
 Online 

re: Who has the worst customer service? (AT&T nomination)


Any cable company (Comcast, Cox, Mediacom, etc).

Frontier too. They suck balls.






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GeorgiaTide
Alabama Fan
Georgia
Member since Aug 2012
657 posts

re: Who has the worst customer service? (AT&T nomination)


I loathe going into the AT&T store. I understand they sale phones and want their employees to use them on shift, but everytime I go in there there's a line out the door and 4 sales reps standing around on their cell phones.

Direct's call in service is pretty awful too. My friend had a guy from there lie to him about how their mobile streaming service works just to get him to buy it.






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