In Defense of Entergy | TigerDroppings.com

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elprez00
New Orleans Saints Fan
Hammond, LA
Member since Sep 2011
13308 posts

In Defense of Entergy



I've been on this board for the better part of the last week defending Entergy's response to the storm. I completely understand that a lot of it was brought on by frustration, but there have also been some pretty uninformed comments. As I have said before, I have family and friends directly involved in the restoration efforts, and this has been a part of my life since I was old enough to remember.

My defense is not just about personal involvement. The fact of the matter is Entergy is one of if not the best in the business when it comes to storm restoration. They continually win national awards for their in house restoration efforts, also for when they go to other areas to assist in restoring power. If there is a problem in another part of the country, those states call Entergy first to come assist.

As of this morning, they've restored 84% of the outages within 72 hrs of being able to get to work. Instead of an investigation, they will probably win another restoration award.

See below for a few articles about this and other related topics.

Entergy wins Restoration award for the 14th Straight Year.


Info on how power gets to your house.

Regulation
(A key point: As a regulated power provider, the state sets the rate Entergy can charge you. So next time you want to complain about your hurricane charges or fuel surcharge, call your local politician.)

Also, I've seen several people allege Entergy did not have rooms for all of their workers. You are partially correct. Many of the hotels Entergy has prearranged for this sort of thing in the NOLA area refused to give up their space due to Decadence Fest. You'll probably see tent cities in places around town. (There's one in Hammond I've passed by several times in the last few days). So, not only are these guys working day and night, many are also staying in a tent city doing it. Just FYI.







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Napoleon
New Orleans Saints Fan
Member since Dec 2007
35678 posts

re: In Defense of Entergy


Honesty though, it is rough when you are paying $40 a day to keep a generator running. Camping in your own house and seeing tricks sitting in a staging area a half mile away but never seeing anyone in your neighborhood. Then seeing the map and just seeing this huge tract of red. It sucks, i get it takes a while to restore, but when you are on the sixth day without power and no idea when it will return you do get upset.





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Siderophore
LSU Fan
Member since Nov 2010
3334 posts

re: In Defense of Entergy


As I alluded to in the other thread....that can't be the whole story.

Nowhere near this level of backlash in Gustav.

Some rumblings of Entergy vs Demco, but that is all.

And it took almost a week before restoration even began to be noticeable.

There were people this time honestly expecting all upstream repairs to be completed and work started at the street level within 24 hours of the storm's completion.

Has the urban parts of Jefferson Parish\Orleans parish just been shielded from hurricanes that they have no experience? Other than Katrina where they mostly evacuated anyway I mean.



This post was edited on 9/3 at 10:32 am


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Napoleon
New Orleans Saints Fan
Member since Dec 2007
35678 posts

re: In Defense of Entergy


I didn't lose power for longer than three days after Gustav.
Katrina the line in the back of my house got ripped off, so that i understood taking a while. But i drive down major commercial stretches in my city and they are still out.

I don't remember backlash from other storms, but this is a very large outage.






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VOR
New Orleans Pelicans Fan
New Orleans
Member since Apr 2009
41587 posts

re: In Defense of Entergy


quote:

Has the urban parts of Jefferson Parish\Orleans parish just been shielded from hurricanes that they have no experience?


I think it's partly due to the fact that after the storm passed, people in the urban area went outside and saw what appeared to be the results of a very bad thunderstorm. Some downed trees and lost shingles, but not flooding or devastating structural damage (with a few exceptions). So then they hear that Entergy is hitting the streets late Wednesday and/or early Thursday. They probably lost sight of the massive nature of the outage and damage to lines and poles.






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peopleschamp
Wright St. Fan
Baton Rouge
Member since Feb 2006
6576 posts

re: In Defense of Entergy


According to Sheila Pounders an Entergy Customer Service rep Entergy did no repairs for the first 2 days. They were driving around doing paperwork as part of their assessments.





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Siderophore
LSU Fan
Member since Nov 2010
3334 posts

re: In Defense of Entergy


NO also didn't get hit hard by Gustav.

That's another thing I've noticed during this storm: people actually think that they experience similar things as others in the storm, even though even 20 miles makes a huge difference.

Cat 3 makes landfall in the New Iberia area and Joe Blow in Denhan Springs think he took that as well even though he never hit hurricane force winds...






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Siderophore
LSU Fan
Member since Nov 2010
3334 posts

re: In Defense of Entergy


That is a valid possibility





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bdevill
LSU Fan
Baton Rouge, LA
Member since Mar 2008
8720 posts

re: In Defense of Entergy


quote:

According to Sheila Pounders an Entergy Customer Service rep Entergy did no repairs for the first 2 days. They were driving around doing paperwork as part of their assessments.


Link?

That's not at all what she said.. The first day, even when it was raining, assesments were made and backbone feeders service lines that were able to be restored, were..






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elprez00
New Orleans Saints Fan
Hammond, LA
Member since Sep 2011
13308 posts

re: In Defense of Entergy


quote:

According to Sheila Pounders an Entergy Customer Service rep Entergy did no repairs for the first 2 days. They were driving around doing paperwork as part of their assessments.

If Entergy did no repairs, then how did people get power back on by Friday?

This might be true in Jeff Parish, but once again, Friday morning, I10 was closed, I55 was closed, Hwy 90 was closed, Airline Hwy was closed, Causeway was closed. That might have had something to do with getting up and running on large scale response. You blaming Entergy for not being able to get people into town because the parish access roads were cut off due to flooding?






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notiger1997
Member since May 2009
23504 posts

re: In Defense of Entergy


My post from the other thread...

Entergy has all but admitted that they didn't handle logistics very well for this hurricane as for as getting crews ready to go and getting work orders to them, etc.

I thought I saw a quote where they may have under estimated the damage they were expecting also.

Either way, I agree. They will hopefully learn a thing or two from this one.






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VOR
New Orleans Pelicans Fan
New Orleans
Member since Apr 2009
41587 posts

re: In Defense of Entergy


And lest we lose sight of what's really important in the aftermath of this storm, VOR now has power, phone service and full internet. God Bless America.





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elprez00
New Orleans Saints Fan
Hammond, LA
Member since Sep 2011
13308 posts

re: In Defense of Entergy


quote:

Entergy has all but admitted that they didn't handle logistics very well for this hurricane as for as getting crews ready to go and getting work orders to them, etc.

Link? Source?

I've been watching this pretty closely, and I've not seen that from anyone affiliated with Entergy.






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notiger1997
Member since May 2009
23504 posts

re: In Defense of Entergy


It's on the front page of the Times Picayune, article titled "Thousands regain power as Entergy feels the heat"


The damn nola.com website is so acquired, I looked but could find the article right away.






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DownshiftAndFloorIt
LSU Fan
The devil dreams on an idle horse
Member since Jan 2011
40852 posts

re: In Defense of Entergy


Entergy does a damn good job considering the magnitude of what they are faced with.

They can't restore everybody's power the first day






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GetBackToWork
LSU Fan
Member since Dec 2007
1064 posts

re: In Defense of Entergy


Here is my beef with Entergy.

During Gustav, our power was out for approx two weeks. Repairs were made by two sets of line crews from two different parts of the country. Both told us the line quality in BR was the worst they had seen in their experience.

Take it FWIW, it's just an opinion.






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notiger1997
Member since May 2009
23504 posts

re: In Defense of Entergy


quote:

During Gustav, our power was out for approx two weeks. Repairs were made by two sets of line crews from two different parts of the country. Both told us the line quality in BR was the worst they had seen in their experience. Take it FWIW, it's just an opinion.


My father in law was hired a few years ago by an independant company on behalf of Entergy and Bellsouth(AT&T) to go around and count poles and mark who owned which one.

This took him all over the city and he said it was a damn fine joke to see all of the shitty poles. He saw a few that were actually not even touching the ground due to rot, so basically the lines were holding the poles up. There were trees falling into lines and lots of very badly leaning lines.

During this whole process he was approached several times by residents who thought he worked for the power company and they wanted to tell him how they had been calling in complaints about poles, lines, trees, etc, but nothing was ever done.

Of course this is just an opinion also, so I know the Entergy PR folks in this thread are going to blast it.






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boxcarbarney
LSU Fan
I like pie.
Member since Jul 2007
9598 posts

re: In Defense of Entergy


elprez00 owns stock in entergy





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Methuselah
LSU Fan
On da Riva
Member since Jan 2005
13788 posts

re: In Defense of Entergy


quote:

Nowhere near this level of backlash in Gustav.

I think bottom line is that more of the people in the areas affected by Gustav are a little tougher and more hardy than some of the people affected by this one. If you look closer it seems like even in this one, people in places like the River Parishes who actually lost things were too busy busting their asses helping out and doing work to complain much about power.

quote:

Has the urban parts of Jefferson Parish\Orleans parish just been shielded from hurricanes that they have no experience? Other than Katrina where they mostly evacuated anyway I mean.

Could be this. But I think they are just a little softer in general.






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DownshiftAndFloorIt
LSU Fan
The devil dreams on an idle horse
Member since Jan 2011
40852 posts

re: In Defense of Entergy


quote:

I think bottom line is that more of the people in the areas affected by Gustav are a little tougher and more hardy than some of the people affected by this one.








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