Cox cable retentions dept... | TigerDroppings.com

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Uncle JackD
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Member since Nov 2007
45035 posts

Cox cable retentions dept...


Those folks at cox must really be putting it to the people. I called yesterday to get my bill lowered and told them if they couldn't, i was going to dish... Heres the deal they came up with.. She took the HBO and cinemax fees off and I will get them free for 24 months, they lowered my internet fee by $12 and they are also sending me a $100 check in the mail. My bill went from $160 to $125.The only catch was that I agreed to a 24 month deal and the penalty for breaking is only $120, and that is also pro-rated.

moral of the story, never pay full price for anything


FTR, these are my internet speeds




This post was edited on 2/10 at 2:22 pm



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sheek
LSU Fan
Austin Texas
Member since Sep 2007
36352 posts

re: Cox cable retentions dept...


i did away with my premium package and use Hulu





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Covington
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Member since Dec 2007
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re: Cox cable retentions dept...


i did something similar a few weeks ago





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9Fiddy
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re: Cox cable retentions dept...


I do this with DirecTV too. Call every 6 months and get whatever deals they are running at the time





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Uncle JackD
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Member since Nov 2007
45035 posts

re: Cox cable retentions dept...


quote:

I do this with DirecTV too. Call every 6 months and get whatever deals they are running at the time

DTV gives that good of deals too?






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JBeam
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Guns,Germs & Steel
Member since Jan 2011
43953 posts
 Online 

re: Cox cable retentions dept...


whats the rentions dept #...I've been having a conflict with my cox bill for the last 3 weeks. Anytime i get intouch with a rep. They give me some kind of run around.





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Uncle JackD
LA-Lafayette Fan
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Member since Nov 2007
45035 posts

re: Cox cable retentions dept...


quote:

whats the rentions dept #...I've been having a conflict with my cox bill for the last 3 weeks. Anytime i get intouch with a rep. They give me some kind of run around.

Call and tell them you are trying to lower your monthly bills and are considering changing services to dish or dtv, they will give you the spill about why cox is better then will send you to retentions.






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9Fiddy
TCU Fan
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50990 posts

re: Cox cable retentions dept...


Not good enough to where they are mailing checks, but I usually get all the movie channels for free





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TigerWise
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re: Cox cable retentions dept...


I just steal cable from my neighbor





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Uncle JackD
LA-Lafayette Fan
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Member since Nov 2007
45035 posts

re: Cox cable retentions dept...


quote:

Not good enough to where they are mailing checks, but I usually get all the movie channels for free

I was pleasantly surprised about the $100 check






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JBeam
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re: Cox cable retentions dept...


quote:

Call and tell them you are trying to lower your monthly bills and are considering changing services to dish or dtv, they will give you the spill about why cox is better then will send you to retentions.




First off, they completely screwed up a "special offer" that they offered over the phone(I was supposed to get DVR TV & Internet w/ free showtime and a $200 rebate for $132 a month). Right now my bill is $171 and everytime i get on the phone with them it's a headache.

For this price i should be getting all the movie channels.

So i basically should call and say "im trying to figure out a way to lower my bill or im switching to Dish/Directv?"



This post was edited on 2/10 at 2:32 pm


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Uncle JackD
LA-Lafayette Fan
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Member since Nov 2007
45035 posts

re: Cox cable retentions dept...


quote:

So i basically should call and say "im trying to figure out a way to lower my bill or im switching to Dish/Directv?"

Yes sir






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JBeam
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Member since Jan 2011
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re: Cox cable retentions dept...


quote:

Uncle JackD


Definitely doing this with in the next hour. When i opened my bill last week, they had a letter with it about a "1-877" number that helps with conflicts like this. Needless to say it solved nothing. Hopefully this kind of action will finally do the trick. Because, cox cable is truly a pain in the ass.






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WJohn12
LSU Fan
EBR
Member since Apr 2010
295 posts

re: Cox cable retentions dept...


I just did it, I tried doing the speel the OP did... Had to straight tell the geniuses I wanted a discount or I'd cancel. Got free HBO for 12 months, I still have geauxbox from college days so there wasnt any discount there. I pressed for a rebate but I guess my business isnt that important to them... still 14/mo in my pocket and not theirs.





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JBeam
LSU Fan
Guns,Germs & Steel
Member since Jan 2011
43953 posts
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re: Cox cable retentions dept...


quote:

I just did it, I tried doing the speel the OP did... Had to straight tell the geniuses I wanted a discount or I'd cancel. Got free HBO for 12 months, I still have geauxbox from college days so there wasnt any discount there. I pressed for a rebate but I guess my business isnt that important to them... still 14/mo in my pocket and not theirs.



Not bad, I'm supposed to receive a confirmation email/call about my geauxbox internet sometime today.






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Uncle JackD
LA-Lafayette Fan
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Member since Nov 2007
45035 posts

re: Cox cable retentions dept...


What's geauxbox?





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manwich
UCF Fan
You've wanted my
Member since Oct 2008
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re: Cox cable retentions dept...




i paid for 18 mbps with Cox. i got 2.1 mbps

i pay for 12 mbps with U-Verse. i get 11.5 mbps






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JBeam
LSU Fan
Guns,Germs & Steel
Member since Jan 2011
43953 posts
 Online 

re: Cox cable retentions dept...


quote:

What's geauxbox?


Cox will discount the internet package for LSU students. I think they drop it down to a flat rate of $29 a month.






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Uncle JackD
LA-Lafayette Fan
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Member since Nov 2007
45035 posts

re: Cox cable retentions dept...


quote:



i paid for 18 mbps with Cox. i got 2.1 mbps

i pay for 12 mbps with U-Verse. i get 11.5 mbps
I was getting shitty speeds with cox as well. I kept calling and complaining and they finally just came out and gave me a router that they use for their "ultimate" package, now I get around 40-50 Mbps.

They said it was temporary until they problem was fixed but of course they never came back for it.






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manwich
UCF Fan
You've wanted my
Member since Oct 2008
52480 posts

re: Cox cable retentions dept...


wow. nice.

but you still have crappy tv






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