S&W has good customer servcie.
But Glock will inspect and replace, at no charge, any parts on any of their guns, no matter how old, for the original buyer and all subsequent
At the other end of the spectrum is Kahr. Unless thiier policy has changed, they offer a 5 year warranty, and it is valid only for the original owner. Story #1:
I sent a Gen 2 G19 back to Glock a few years ago that had a cosmetic
wear mark on the slide. The gun ran perfectly -- it just suddenly had this scratch mark.
I had bought the gun used (police trade-in) and pointed this out in the letter that I sent with the gun.
I was pretty sure why the wear mark had appeared -- I hadn't cleaned or lubed the gun in a couple of years, and was shooting 800-1000 rounds per week through it, at a pretty fast rate of fire (the slide and barrel would be too hot to hold at the end of a range session). I was sure that the lack of lube and the heat has probably caused one of the rails to shift slightly.
I don't recommend not lubing a gun, but this was my "range gun" (a clone of my carry gun), and after all, it was "just a Glock."
Two days after I shipped the gun to the Smyrna "factory," I got a phone call from one of Glock's customer service guys asking me if I wanted another Gen 2, or did I prefer a new Gen 3. They had decided to replace the entire gun under warranty (He said, yep, one rail was slightly out of alignment).
I reminded him that I had bought the gun used, and that I had personally fired over 140,000 rounds through it (no idea how many previous owners, or how many previous rounds had been fired through the gun). He said buying it used didn't matter, and said "140,000 rounds is nothing
." He said they've inspected Glocks with twice as many rounds through them, and they don't expect to see this type of rail "shift."
I then reminded him that the gun still functioned perfectly. He said they knew that from test firing it -- they still wanted to replace it. So I accepted a new
Gen 3. Story #2:
I bought a used Gen 2 G19 last year (no idea of how many previous owners or how many previous rounds). While dry-firing (I never actually shot the gun), the trigger engagement seemed slightly
off, so I sent it to Glock for inspection.
I got the gun back a few weeks later with three old parts (which they had apparently replaced) in a small ziplock bag. None of these parts could have affected the engagement surface, so I called the tech support guys to ask what was going on.
The armorer I spoke with asked me for the serial number, which I gave to him. He then looked at the work ticket, and started naming the parts they had replaced. Bottom line
-- they replaced every
part in the gun except for the barrel and the frame
I asked why he replaced all those parts. His answer was, on guns that old, they routinely install all new parts, due to possible wear and to provide upgrades that may have occurred since the gun was manufactured (this gun was over 20 yaers old).
Glock's charge for this was zero.
Oh -- forgot to mention. I shipped the gun to Glock in a cardboard box. They sent it back to me in one of the new style plastic cases, with owner's manual, cleaning brush, loading tool, etc. Charged me zilch
If you look over on GT you'll find that my experiences with Glock's warranty folks are not unqiue or special. If you ever need warranty help, they are just about the best anywhere (compared to other gun makers, or other manufacturers of any product..
It's unlikely that you'll ever wear out a new Glock. The point I was trying to make to the OP was that buying a used Glock carries little to no risk (unless the original owner has fired a lot of non-jacketed ammo in the gun w/o regular cleaning).
This post was edited on 10/2 at 9:14 am