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Started By
Message
WWTOTD re: furnace problems/service companies
Posted on 1/5/15 at 9:43 pm
Posted on 1/5/15 at 9:43 pm
So my gas furnace hasn't been working consistantly for about a month (something with the igniter). The thing is, when it works, it heats like a champ so I know it's not the actual heater, just some sort of control or something minor.
Anyway, I called out one company (A) and they've come 6 times (charged for three visits) and installed a part that was sure to fix it. Every time it works for a few days then stops working. I've paid them ~$100 out of ~$400 in bills.
Last week it stopped again and I got fed up and called another company (B) to come. Same thing, they worked on it and were paid when they left (~$200). And now a week later and it's not working. I also called company A the same day and told them that I wouldn't be paying any more of the bills but would pay for the part they installed. Company A told me they still hand exhausted all the options in diagnosing the problem AFTER 6 times!
So I'm stuck with a busted heater, out $300, owe $300 more, coldest nights of the winter pending, and I'm in the same situation as a month ago.
What would the ot do?
THIS IS WHY I HATE SERVICE COMPANIES!
Anyway, I called out one company (A) and they've come 6 times (charged for three visits) and installed a part that was sure to fix it. Every time it works for a few days then stops working. I've paid them ~$100 out of ~$400 in bills.
Last week it stopped again and I got fed up and called another company (B) to come. Same thing, they worked on it and were paid when they left (~$200). And now a week later and it's not working. I also called company A the same day and told them that I wouldn't be paying any more of the bills but would pay for the part they installed. Company A told me they still hand exhausted all the options in diagnosing the problem AFTER 6 times!
So I'm stuck with a busted heater, out $300, owe $300 more, coldest nights of the winter pending, and I'm in the same situation as a month ago.
What would the ot do?
THIS IS WHY I HATE SERVICE COMPANIES!
3
Posted on 1/5/15 at 9:45 pm to Coon
own or rent? how old is unit?
Posted on 1/5/15 at 9:47 pm to Coon
Buy a new furnace. Once these bozos start patching things it's the beginning of the end for any HVAC unit.
Posted on 1/5/15 at 9:48 pm to Layabout
Own. Old unit. Again. It works. That's like saying buy a new car because the starter is broken.
Posted on 1/5/15 at 9:49 pm to Coon
Try another company, get a referral from someone with a positive experience.
A lot of these HVAC techs are parts changers who have no clue how to diagnose. The fact that company A has made 6 trips and has given up is proof they don't know what is up. There aren't that many parts that can be bad.
Pay by credit card next time. If they don't fix the shite after multiple trips dispute the charges with the credit card company.
Hope this helps.
A lot of these HVAC techs are parts changers who have no clue how to diagnose. The fact that company A has made 6 trips and has given up is proof they don't know what is up. There aren't that many parts that can be bad.
Pay by credit card next time. If they don't fix the shite after multiple trips dispute the charges with the credit card company.
Hope this helps.
Posted on 1/5/15 at 10:25 pm to AndyCBR
Is the unit too old to have a blinking light to indicate a trouble code?
Posted on 1/5/15 at 10:31 pm to weadjust
Has blinking light. Blinking twice (which tells me trouble with the igniter). When I unplug to reset (like the manual says) it functions properly until it doesn't ignite then defaults to double blink again.
Has this control panel: R20470502
Has this control panel: R20470502
This post was edited on 1/5/15 at 10:33 pm
Posted on 1/5/15 at 10:35 pm to Coon
It's actually exactly this problem: https://www.doityourself.com/forum/gas-oil-home-heating-furnaces/460335-ducane-lennox-direct-spark-igntor-problem-after-replacement.html#post1912497?highlight=
The guy changes the control panel (~$180 online) and it works.
The guy changes the control panel (~$180 online) and it works.
This post was edited on 1/5/15 at 10:36 pm
Posted on 1/5/15 at 10:37 pm to Coon
I assume the previous repair guys have replaced the igniter at least once. My skill set is replacing the simple stuff like ignitors and flame sensors. Testing control panels is above my skill set. Maybe post make and model and somebody can help you out.
Posted on 1/5/15 at 10:46 pm to weadjust
I think the part they replaced was the flame sensor.
Company a has said:
Moisture on ignitor
Bad flame sensor
Trash in gas line
Low gas pressure
Company B replaced bad ground wire.
Literally every visit is this:
Not working
They do something
It works for them 10 times when they try it
It works for a few days
Not working
Here's what I have:
Company a has said:
Moisture on ignitor
Bad flame sensor
Trash in gas line
Low gas pressure
Company B replaced bad ground wire.
Literally every visit is this:
Not working
They do something
It works for them 10 times when they try it
It works for a few days
Not working
Here's what I have:
Posted on 1/5/15 at 10:57 pm to Coon
And of course just now it kicks on and works perfectly.
Posted on 1/5/15 at 11:01 pm to Coon
If the igniter hasn't been replaced I would at least do that before buying a control board as indicated in your link. Igniter is only a couple of screws and hooking up the wire and they aren't pricey.
Posted on 1/5/15 at 11:14 pm to Coon
quote:
Moisture on ignitor
Check to make sure your vent pipe has a vent cap on it to keep out dew & rain, I seen the caps get blown off or rust apart before.
The rain or moisture can drip down and extinguish the pilot flame.
Posted on 1/26/15 at 6:56 pm to Sl4m
Update: googled my furnace model number and a description of the problem, some guy had the same exact issue and replaced the furnace control board. I found one on Amazon for $130 and installed it. Works like a CHAMP and deepens my hatred and distrust for service companies.
It took me, someone with ZERO hvac experience, about 10 min to google the problem and 10 min to install the part.
Lol at company #1 telling me after 6 visits they were still diagnosing the problem.
It took me, someone with ZERO hvac experience, about 10 min to google the problem and 10 min to install the part.
Lol at company #1 telling me after 6 visits they were still diagnosing the problem.
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