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Message
Question about eBay: What should I do next?
Posted on 7/24/14 at 10:26 am
Posted on 7/24/14 at 10:26 am
I don't have much experience with eBay and I figured some of you probably do. I purchased an item and sent it back when I received it because it wasn't what the seller had described. He told me I'd get a full refund as soon as he got the shipment back. Fast forward to 2 days ago, USPS tried to deliver and the dude apparently wasn't home. Haven't heard anything since then. Payment went through PayPal, for the record.
Anyone know the best next move to get the refund? Should I try and bypass him or be patient?
Anyone know the best next move to get the refund? Should I try and bypass him or be patient?
7
Posted on 7/24/14 at 10:27 am to rbWarEagle
I'd be patient if he just hasn't received it yet.
Posted on 7/24/14 at 10:27 am to rbWarEagle
quote:
Payment went through PayPal,
prepare thy anus.
visa would hook you up in a heartbeat with a refund and go after the seller.
paypal fricking sucks and you'll eventually give up trying to get your money back through them.
Posted on 7/24/14 at 10:28 am to CAD703X
Well I paid Visa through PayPal...
Posted on 7/24/14 at 10:28 am to rbWarEagle
Give it a few days. Then work with PayPal. You will need to give them the tracking number.
Posted on 7/24/14 at 10:30 am to CAD703X
quote:
paypal fricking sucks
not surprised that you hate something else useful
i've had a few problems on ebay and paypal has always done me right
if paypal has a fault, its that they side with the buyer too often and sellers can get screwed over
Posted on 7/24/14 at 10:30 am to rbWarEagle
quote:
Well I paid Visa through PayPal...
i get that. but its paypal you have to work with.
if you bought it straight through visa, they wouldn't hesitate to take the charge off.
paypal otoh is like going through dante's 9 circles of hell.
believe me i know. i tried to get a $5 refund on a questionable purchase and after 2-3 months of jumping through their bullshite hoops and talking to an endless stream of idiots on the other end of the phone i gave up.
Posted on 7/24/14 at 10:32 am to rbWarEagle
Only buy from sellers with a good feeback history and rating ime
Posted on 7/24/14 at 10:32 am to Croacka
quote:
if paypal has a fault, its that they side with the buyer too often and sellers can get screwed over
que?
do this: try & get a refund on a digital purchase (app purchase, coupon code, iphone unlock service, etc.) and you'll quickly find out paypal doesn't cover that.
nobody buys digital goods these days right?
i'm talking firsthand experience here. go read their legalese or better yet...i will find the email they sent me after 3 months of haggling where they said 'sorry go frick yourself'.
over $5.
Posted on 7/24/14 at 10:33 am to carlsoda
quote:
Only buy from sellers with a good feeback history and rating ime
Did, thanks.
Posted on 7/24/14 at 10:34 am to CAD703X
i don't have any experience with digital purchases
i have filed a complaint two or three times about orders I didn't receive or something was wrong, and within a week or so, the resolution and refund was complete
i have filed a complaint two or three times about orders I didn't receive or something was wrong, and within a week or so, the resolution and refund was complete
Posted on 7/24/14 at 10:34 am to rbWarEagle
quote:
This Claim is Now Closed
----------------------------------------------------------------------
Dear Mr CAD,
We completed our investigation for the following transaction:
Case ID: XX-XXX-XXX-XXX-XXX
Transaction Date: May 6, 2014
Transaction Amount: -$5.00 USD
Seller's Email: juniorkiswani@gmail.com
Seller's Name: Gehad Mohamad
Unfortunately, we are denying your claim because your purchase was for a
virtual, digital, or intangible item, which is not covered under PayPal
Purchase Protection. We only cover claims involving physical items that
can be shipped and tracked.
We encourage you to work directly with your seller to resolve the problem.
You'll find their contact information on the Transaction Details page.
Yours Sincerely,
Seeta
PayPal
Posted on 7/24/14 at 10:35 am to CAD703X
quote:
talking to an endless stream of idiots on the other end of the phone i gave up.
I think companies give you bad numbers...
Posted on 7/24/14 at 10:36 am to CAD703X
so they don't cover intangible items?
how hard is that to understand? were you misled?
how hard is that to understand? were you misled?
Posted on 7/24/14 at 10:37 am to Croacka
quote:
Croacka
So should I give it another day and then file a complaint with PayPal?
Posted on 7/24/14 at 10:38 am to CAD703X
Glad to see you fought that hard for $5.
OP, did you open a case with eBay?
OP, did you open a case with eBay?
Posted on 7/24/14 at 10:38 am to Croacka
quote:
how hard is that to understand? were you misled?
seriously?
you telling me you knew this before i just posted that?
you do realize 'digital items' includes probably 50% of purchases these days..apps, music, services such as unlocking phones, etc.
thats a mighty big loophole.
solution? dont buy digital products via paypal. stick with visa.
lesson learned but i bet 95% of the people on here don't know they're not protected.
Posted on 7/24/14 at 10:38 am to High C
quote:
Glad to see you fought that hard for $5.
you understand the concept of 'principle' right?
Posted on 7/24/14 at 10:39 am to rbWarEagle
quote:
So should I give it another day and then file a complaint with PayPal?
if he has lots of good feedback, Id be patient and try to handle it directly with him
is he also not responding to you about why he wasn't able to receive the item?
the only times I've filed disputes were when sellers wouldn't contact me back
Posted on 7/24/14 at 10:39 am to High C
quote:
did you open a case with eBay?
No, I just worked it out with the seller because he gave full refunds within 14 days of receipt. I sent it back the first day.
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