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Started By
Message
Kim Lang Rentals in Ft Walton getting ripped on FB
Posted on 8/16/16 at 10:43 am
Posted on 8/16/16 at 10:43 am
Apparently a family paid in full for Labor Day weekend... Well in the flood, this same family lost everything except the clothes on their backs. They called Kim Lang Rental properties to try and get a refund to free up as much money in their account as possible. They were informed that the family neglected to select the rental insurance option so they will not be refunded. The story spread like wildfire and their FB review rating went from 4.8 stars out of 5 to 1.2 stars in a matter of hours. Some of the reviews and comments are beast mode. Will update with link...
**Updated** Read Reviews and Leave Reviews section has been disabled and not able to be viewed.
**Updated** Read Reviews and Leave Reviews section has been disabled and not able to be viewed.
This post was edited on 8/16/16 at 10:52 am
17
Posted on 8/16/16 at 10:46 am to Random LSU Hero
While it's a terrible situation they explain to you when you book that you can not cancel and be refunded "X" days out for any reason what-so-ever without the trip insurance which is something like 7% of the total cost.
Sure, it's probably the right thing to do for them to cut this family some slack but that it what the trip insurance is for.
Sure, it's probably the right thing to do for them to cut this family some slack but that it what the trip insurance is for.
This post was edited on 8/16/16 at 10:47 am
Posted on 8/16/16 at 10:46 am to Random LSU Hero
so the company is having its ratings destroyed by people who never used them because a family who was in a flood didn't pay for insurance that they should have paid for just in case ANYTHING UNEXPECTED OCCURRED?
Posted on 8/16/16 at 10:47 am to mylsuhat
quote:explain the part to me where it's any skin off their back to cut these people a break.
they explain to you when you book that you can not cancel and be refunded "X" days out for any reason what-so-ever without the trip insurance which is something like 7% of the total cost.
I have no problem with people exercising their right to free speech either.
This post was edited on 8/16/16 at 10:48 am
Posted on 8/16/16 at 10:47 am to dabigfella
Umm yes
Posted on 8/16/16 at 10:48 am to Random LSU Hero
The rental company hasn't done anything wrong 
Posted on 8/16/16 at 10:48 am to dabigfella
Oh bullshite! Sometimes in this thing we call life, there are acts of good deeds that need to be done. That fcking rental company isn't losing a damn penny by refunding the whole rental. They can turn around and rent it for that time period easily.
Hell, national corporate companies such as banks and credit card companies even do the right thing in times like this.
Hell, national corporate companies such as banks and credit card companies even do the right thing in times like this.
Posted on 8/16/16 at 10:48 am to Random LSU Hero
I can see both sides.
Posted on 8/16/16 at 10:48 am to Random LSU Hero
Reply to a deleted post:
At least it looks like they are trying to work out something.
quote:
People like you are making it very difficult to help these people which I am trying to do. We will be contacting all contracts that cancelled due to flood loss, we just need some kind of verification, we have legal contracts with owners and it had to be approved first, now please let me do my job and quit wasting our precious time so we can help these victims.
At least it looks like they are trying to work out something.
This post was edited on 8/16/16 at 10:50 am
Posted on 8/16/16 at 10:49 am to Random LSU Hero
Yea, I feel for the family....but unless the owners said some nasty things along with following their policy, it's a bummer of a story to hear & I feel bad for them
Maybe a GOFUNDME can help?
Maybe a GOFUNDME can help?
Posted on 8/16/16 at 10:49 am to CAD703X
Its horrible what happened to said family, but if you pay in full for a vacation it better not be every last dollar you have, which apparently it was for these guys trying to cancel a $2k or less trip to free up money. Do you not see the absurdity of this family and their whining? They have no emergency fund or anything and are paying in full for a vacation soon?
priorities
priorities
Posted on 8/16/16 at 10:49 am to CAD703X
quote:
explain the part to me where it's any skin off their back to cut these people a break.
$$$
Posted on 8/16/16 at 10:49 am to mylsuhat
You can go through and flag all the bad reviews from people who are pissed about the situation as "conflict of interest".
If enough people do it, Google may remove some of them.
If enough people do it, Google may remove some of them.
Posted on 8/16/16 at 10:49 am to dabigfella
I have a trip booked in September that offered the same insurance. I took the insurance just in case ANYTHING happens.
Posted on 8/16/16 at 10:50 am to dabigfella
quote:
Its horrible what happened to said family, but if you pay in full for a vacation it better not be every last dollar you have, which apparently it was for these guys trying to cancel a $2k or less trip to free up money. Do you not see the absurdity of this family and their whining?
he said to free up as much money as possible, not that it drained their bank account you idiot
Posted on 8/16/16 at 10:50 am to Janky
quote:
I can see both sides.
Same.
While it would be a good gesture for for them to refund their money, that's what the travel insurance is for. They shouldnt be required to give them their money back.
Posted on 8/16/16 at 10:50 am to notiger1997
quote:
They can turn around and rent it for that time period easily.
and if they can't and already paid the owner of the condo (Kim Lang may not own the unit) they should just take the hit?
Posted on 8/16/16 at 10:50 am to TigerBait1127
Maybe the rental company can help them sublease it. Then it truly is no skin off of their back.
Posted on 8/16/16 at 10:51 am to Random LSU Hero
The rental company has every right to say no. People have every right to blast them for it and negative rate them. The family took a risk, and so too did the rental company in bad publicity in saying no.
Both have to suffer the consequences. .
Both have to suffer the consequences. .
Posted on 8/16/16 at 10:51 am to Random LSU Hero
Situation sucks. Would be cool if the company would give the family an out, like refunding at least half of the money they put down. Understand that the company has no obligation to refund them though. Shitty situation.
This post was edited on 8/16/16 at 10:54 am
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