Never had a problem other then when ordering on line, one doesn't get the military 10% discount. So, once you get the item in, you have to do a return at the store and they rering it up for the discount.

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Posted by Kramer26

St. George, LA

Member since Jan 2005

6397 posts

Posted on 10/22/16 at 2:53 pm to ell_13

The Lowes on Millerville is top notch in customer service. There's a guy in plumbing that is very helpful.

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Posted by SJS101

Member since Oct 2007

2795 posts

Posted on 10/22/16 at 3:04 pm to RoosterCogburn585

Bought a 10x8 foot shed to lock some items in while repairs start on our home. Site said there was 2 in stock so I purchased it and got email to pick up next day. Got there to pick it up and they told me they were out for weeks but stock wasn't updated. Long story longer, took 4 days to get it to the store. I did bitch and moan enough for them to offer to deliver it free to our home. They probably beat the shite out of it loading it up for delivery

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Posted by Yewkindewit

Near Birmingham, Alabama

Member since Apr 2012

20013 posts

Posted on 10/22/16 at 3:34 pm to RoosterCogburn585

I've done it and had no issues. They even called me to tell me it was waiting for me.

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Posted by genuineLSUtiger

Nashville

Member since Sep 2005

72867 posts

Posted on 10/22/16 at 3:39 pm to TigerOnTheMountain

quote:
Lowe's is far and away better when it comes to customer service.

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Posted by johnnydrama

Possibly Trashy

Member since Feb 2010

8710 posts

Posted on 10/22/16 at 4:24 pm to RoosterCogburn585

I ordered a Ryobi cordless impact driver. I received a Weber bbq pit. They refunded my money and let me keep the pit.

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Posted by QuietTiger

New Orleans

Member since Dec 2003

26256 posts

Posted on 10/22/16 at 7:04 pm to RoosterCogburn585

Happy to say I've used both quite a bit and never had a problem.
I would recommend Lowes for appliances though.

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Posted by whit

Baton Rouge

Member since Sep 2010

10998 posts

Posted on 10/22/16 at 7:30 pm to RoosterCogburn585

I'm a contractor and made the mistake of using Home Depot for a few of thier services after the flood to keep things moving along. It's been a nightmare. Never again. I've cancelled pretty much everything with them and went out of town for other vendors.

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Posted by Slim Chance

Member since Oct 2012

1575 posts

Posted on 10/22/16 at 7:58 pm to Kramer26

quote:
The Lowes on Millerville is top notch in customer service. There's a guy in plumbing that is very helpful.

Was it a black guy named Cedrick? The few times I've needed help in there, he happened to be working. Very knowledgeable and helpful.

On a side note, all the big box stores in the BR area are highly overwhelmed right now. I've talked to people working in there that they've brought in from other stores in the state and as far as Texas. Those stores went from 20 customers an hour, to 200, overnight.

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Posted by DieSmilen

My Rubbermaid Desk

Member since Dec 2007

1726 posts

Posted on 10/22/16 at 11:26 pm to Slim Chance

Two years ago my wife and I had flooring installed by Home Depot. They charged me 2.65 per square foot to install the tile and required me to order 10% more for breakage. So when the job was over. I kindly return 100+ sq ft of product and they refunded me for the product. I asked if they would refund for labor that wasn't used for the 100+ feet that I returned. I had to end up talking to a regional manager before they would refund it. It was like I was talking to someone who didn't pass 5th grade math.

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Posted by PowerTool