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Has anyone filed a claim with an airline to get a refund?
Posted on 6/29/16 at 9:12 am
Posted on 6/29/16 at 9:12 am
Background. I purchased 2 tickets with Southwest for my elderly parents to attend their grandson's wedding. Cost=$850. Both parents suffered medical issues before the flight date and upon recommendation from doctors, I canceled the flight plans.
I contacted Southwest, filed 2 claims, submitted official documentation from each doctor. Southwest personnel said the most I would lose if the claim was rejected was $100 per ticket, and if claim(s) approved a reimbursement in full to the credit card.
I filed the claims May 9. When can I expect a response. I filed an inquiry 2 weeks ago requesting a status, but I've heard nothing.
Has anyone here gone through this process with Southwest?
I contacted Southwest, filed 2 claims, submitted official documentation from each doctor. Southwest personnel said the most I would lose if the claim was rejected was $100 per ticket, and if claim(s) approved a reimbursement in full to the credit card.
I filed the claims May 9. When can I expect a response. I filed an inquiry 2 weeks ago requesting a status, but I've heard nothing.
Has anyone here gone through this process with Southwest?
12
Posted on 6/29/16 at 9:14 am to KingBarkus
If unsuccessful with airline, call credit card and dispute charge with them
This post was edited on 6/29/16 at 11:13 am
Posted on 6/29/16 at 9:17 am to KingBarkus
I'm calling today to see if I can get my upgrades refunded as I am cancelling my trip. Not sure if it will help but I will report back.
Posted on 6/29/16 at 9:17 am to CorkSoaker
Cork, I have not reached that level yet. I have a good relationship with Southwest, spend a lot of money each year with them, and it's a Southwest cc. But how long does it take to review 2 pieces of documentation and make a ruling?
Posted on 6/29/16 at 9:18 am to CorkSoaker
quote:Most CCs have trip insurance on them.
f unsuccessful with airline, call credit card and despute charge with them
Posted on 6/29/16 at 9:20 am to jmarto1
quote:
I'm calling today to see if I can get my upgrades refunded as I am cancelling my trip. Not sure if it will help but I will report back.
Good looking out.
Posted on 6/29/16 at 9:21 am to KingBarkus
Southwest gives full refunds on regular fares as long as you cancel 10 minutes before departure time. If you booked a discount fare "wanna get away" they will give you a full credit. If they didn't show up and you didn't cancel, you will likely lose your funds
Posted on 6/29/16 at 9:21 am to CarRamrod
quote:
Most CCs have trip insurance on them.
A little PSA for the board.
If you rent a car, be sure to use a Visa. Had my rental broken into and found out that the insurance through Visa covered the cost of the broken window. No need to go through my insurance or pay out of pocket.
Posted on 6/29/16 at 9:35 am to CorkSoaker
quote:
If unsuccessful with airline, call credit card and despute charge with them
What is your dispute? Were you the person who actually bought the service? Was the service available to you as promised? You would be much better served pointing out your loyalty and past expenditures with SW when ASKING for a refund. Because, unless it was a full fare ticket, they don't have to give you a penny. This is an instance where patience and being nice is the best course of action.
FYI, this is their peak business season so expect things like this to take a bit longer.
Posted on 6/29/16 at 9:39 am to KingBarkus
Weird. Southwest is usually refundable.
Either way they are a solid company with good customer service in my experiences. You should be fine.
Either way they are a solid company with good customer service in my experiences. You should be fine.
Posted on 6/29/16 at 9:48 am to KingBarkus
I'm pretty sure my buddy Bill Bones is waiting to hear back...
Posted on 6/29/16 at 9:49 am to KingBarkus
I just went through the same thing with a hotel room, United flight was cancelled, and I booked the hotel with their credit card. Been trying for months(March) to get a refund, every time I send the info they want additional, one big circle jerk.
Also try the travel board they might have better insight.
Also try the travel board they might have better insight.
Posted on 6/29/16 at 9:56 am to jbgleason
quote:
What is your dispute? Were you the person who actually bought the service? Was the service available to you as promised? You would be much better served pointing out your loyalty and past expenditures with SW when ASKING for a refund. Because, unless it was a full fare ticket, they don't have to give you a penny. This is an instance where patience and being nice is the best course of action.
You're 100% correct. To be clear, I'm not disputing anything. I'm going thru the refund claims process as designed by Southwest. My question is the time frame to settle a claim. I can live with losing $200 if it comes to that, but $850 is a lot of money.
Posted on 6/29/16 at 9:59 am to KingBarkus
If you're trying to actually get your money back I have no idea how long that could take. But if you're willing to take a credit to be used within a year of booking, that should be easily done by any Southwest rep you can get on the phone.
Posted on 6/29/16 at 10:01 am to jmarto1
Airline policy is that money spent on upgrades is money spent. Good luck but I doubt you get the result you want.
Posted on 6/29/16 at 10:19 am to KingBarkus
Had to do this about a year ago as a member going on the trip was diagnosed with cancer. Required us to submit a doctor's diagnosis form and then waited about 3 months for the refund, but they did refund full amount.
Posted on 6/29/16 at 10:46 am to KingBarkus
quote:
Has anyone filed a claim with an airline to get a refund?
We had to do this with Delta. My parents were supposed to come out and visit, but my dad had another stroke and is unable to fly pretty much ever again. Called Delta and spoke with someone. Had them on one phone and my mom on the other relaying physician info (name, address, phone, etc.). They refunded the full amount of both fares before the end of the call.
We told them we would fax or e-mail a letter from the dr. or whatever they needed, but they just went ahead and refunded.
Good luck with Southwest. They are usually pretty customer friendly. Hope it works out and that your parents are doing ok.
Posted on 6/29/16 at 11:11 am to NoHoTiger
Thank you, Noho, and I hope your Dad is ok.
Posted on 6/29/16 at 11:14 am to KingBarkus
quote:
I hope your Dad is ok.
He has good days and bad days. The days he gives my mom hell are good days.
Posted on 6/29/16 at 11:19 am to KingBarkus
quote:
Has anyone here gone through this process with Southwest?
I haven't been through it with Southwest however I have with American. It took a month to get the refund back on the tickets and 2 more weeks for the seat upgrade refund.
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