ATMOS energy - Gas fireplace problem

I've really never had a problem with their CS....always prompt in answering and handling my request. My fireplace is the only thing that uses gas at my house so I have them cut it off for the summer and turn it back on in late Oct. to avoid the monthly maintenance fees they charge, even if you use no gas. (of course there's a 60 dollar turn on fee).
Is your gas always on? Are you a "seasonal" customer? If so, your line usually has air in it the first time you try to light it for the winter...if so, just keep at it until the gas takes hold. Otherwise, you may have a fireplace issue.

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I seriously doubt that your problem has anything to do with them. Do you have other gas appliances working?

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Yes, all other gas appliances work.

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I've really never had a problem with their CS....always prompt in answering and handling my request. My fireplace is the only thing that uses gas at my house so I have them cut it off for the summer and turn it back on in late Oct. to avoid the monthly maintenance fees they charge, even if you use no gas. (of course there's a 60 dollar turn on fee).
Is your gas always on? Are you a "seasonal" customer? If so, your line usually has air in it the first time you try to light it for the winter...if so, just keep at it until the gas takes hold. Otherwise, you may have a fireplace issue.

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Is it possible they shut off my fireplace during the summer months?

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Is it possible they shut off my fireplace during the summer months?

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who is they? Atmos? I doubt you have a separate line going to your fireplace that they would shut off. Go in the attic, or wherever the gas line comes in, and follow it to the different locations.

This is not an atmos problem, and atmos has much better customer service than centerpoint anyway.

Monday mornings are the busiest CS times of the week too.

You have a valve turned off or need a plumber if you can't handle it yourself.

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Of course. All gas appliances work. Gas lamp, stove, hot water heater. No gas is coming out of the fireplace at all.

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That isn't a problem for Atmos. Their job is to get gas to your house which they are doing. You probably need to bleed the line. If that doesn't work, call a plumber.

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Of course. All gas appliances work. Gas lamp, stove, hot water heater. No gas is coming out of the fireplace at all. And my bills are always paid on time.

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then it is not the gas providers issue. They are responsible for the gas from their utility mains to the meter. the homeowner is responsible from all piping past the meter.

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So i tried to turn on the gas fireplace yesterday morning, and no gas was coming out

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I've noticed while lighting mine that takes a while for the gas to actually reach the fireplace unit. I have to hold the knob on the "Pilot" setting while intermittently clicking the ignite button for about 3-5 minutes.

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I've noticed while lighting mine that takes a while for the gas to actually reach the fireplace unit. I have to hold the knob on the "Pilot" setting while intermittently clicking the ignite button for about 3-5 minutes.

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