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Started By
Message
Anybody Else Fed Up With Direct TV ??
Posted on 5/11/17 at 9:43 pm
Posted on 5/11/17 at 9:43 pm
New (upgraded) receivers added -- don't work properly (continual error messages after changing channels).
"Customer Service" people speak some version of 'Anglish' that I can't comprehend. Technicians can't solve problem. But they refuse to swap the new POS receivers for my old ones.
TL;DR I paid $450 to upgrade receivers. Direct TV has really lousy customer service.
"Customer Service" people speak some version of 'Anglish' that I can't comprehend. Technicians can't solve problem. But they refuse to swap the new POS receivers for my old ones.
TL;DR I paid $450 to upgrade receivers. Direct TV has really lousy customer service.
46
Posted on 5/11/17 at 9:44 pm to dawg23
are they not under warranty?
Posted on 5/11/17 at 9:52 pm to airfernando
They are perfectly willing to come back when I call (4 hour appointment window - someone has to meet them), fiddle with the boxes for an hour, and pronounce them "fine." But three or four hours later the same errors pop up.
Posted on 5/11/17 at 9:55 pm to dawg23
Tv board
Posted on 5/11/17 at 9:55 pm to dawg23
I cancelled a month ago after continued rising costs. Definitely better off now.
Be diligent when cancelling. I had to call 4 times before they sent me the box to return my equipment. Then, it took 2 more phone calls and 4 weeks to confirm reciept of my equipment and send my refund.
Be diligent when cancelling. I had to call 4 times before they sent me the box to return my equipment. Then, it took 2 more phone calls and 4 weeks to confirm reciept of my equipment and send my refund.
Posted on 5/11/17 at 9:56 pm to dawg23
Who still relies on satellite tv in south Louisiana? You deserve it
Posted on 5/11/17 at 10:05 pm to dawg23
Direct TV and ATT are complete shite.
Posted on 5/11/17 at 10:05 pm to dawg23
I have the Direct TV now app, and stream. Couldn't be happier with it. $40 a month including HBO.
Posted on 5/11/17 at 10:23 pm to Passing Wind
quote:
I have the Direct TV now app, and stream. Couldn't be happier with it. $40 a month including HBO
Can you further explain what comes with the app and stream subscription?
Posted on 5/11/17 at 10:26 pm to dawg23
quote:
continual error messages after changing channels
What the error message and the error message number?
Posted on 5/11/17 at 10:26 pm to Hammond Tiger Fan
Directvnow.com
Between that and our antenna and tivo, we saving a ton of money
Between that and our antenna and tivo, we saving a ton of money
Posted on 5/12/17 at 7:31 am to dawg23
I had it for a year. Hated it. Dumped it last week. Now phone calls from their call center almost every day asking me to come back. frick them.
Posted on 5/12/17 at 8:04 am to Ed Osteen
I do. We do not have broadband, or cable where I live. Do you have a suggestion? I will be happy to hear it and save $150 per month.
Posted on 5/12/17 at 8:08 am to dawg23
[hijack]
But that's for another thread.
[/hijack]
quote:I get that problem when I call American Express. American Express.
"Customer Service" people speak some version of 'Anglish' that I can't comprehend.
But that's for another thread.
[/hijack]
This post was edited on 5/12/17 at 8:09 am
Posted on 5/12/17 at 8:12 am to dawg23
Cut the Direct TV cord and don't miss it and the escalating subscription cost.
Posted on 5/12/17 at 8:13 am to dawg23
quote:
Anybody Else Fed Up With Direct TV ??
You gonna claim that NOBODY warned you about their crap?
BREAKING NEWS:
quote:
Direct TV has really lousy customer service.
You haven't experienced the best yet. Wait until you try to cancel.
Posted on 5/12/17 at 8:14 am to dawg23
The last time I called their customer service, I got someone in Corinth MS?
I'm very pleased with my Direct service.
I'm very pleased with my Direct service.
Posted on 5/12/17 at 8:24 am to Rebel
cancelling next Wednesday.
Posted on 5/12/17 at 8:29 am to dawg23
I cancelled Directv a couple of weeks ago and am living off of the cord. So far so good.
Posted on 5/12/17 at 8:30 am to TypoKnig
quote:
I had to call 4 times before they sent me the box to return my equipment.
I just purchased a condo that the previous owner left his directTV equipment. I called DTV between 5-10 times and went to an AT&T store trying to return the equipment. They said it was "not my problem" and that I could just throw them in the trash. I tried over and over again to return the equipment (which is less than a year old). Ended up throwing it in the trash a couple days ago I bought the condo at the beginning of March and have been trying a couple times a week to return it or get a return box sent.
ETA: Their customer service reps that can't speak English except what they read off the script make me want to throw my phone off a cliff.
This post was edited on 5/12/17 at 8:33 am
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