I also can't stand some 911 operators instruction/questions. I could never do the job. I know they need info, but why cant they instruct people to help themselves.
That episode I saw for 10 minutes last night, the guy breaking into house, the operator had cops on the way, the lady had broken foot or something hiding in Kitchen, cant move. To me, that operator should have told her to grab a knife, hide behind the counter and stab the shite outta anyone not in uniform who walks in.