Unfreezing credit card

I would definitely ask for a new card number in this scenario.

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It's a debit card

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Doesn't change anything. In fact, the bank should have automatically issued a new card once the fraudulent charges were discovered.

He should make sure they issue him a new one.

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He wants to continue using it. Does he ask for a new card or request to unfreeze the card?

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I know that with Capital One, if you go into a branch, they'll whack the compromised card number instantly and then activate one of those temporary cards that you get when you first open an account, so you're never without a working card. About a week later, you get the new permanent card in the mail.

The only inconvenience is having to go to the branch. And the identity theft, I guess.

EDIT: This is my experience with compromised debit cards. Credit cards probably would have to be handled through the subsidiary that services those cards, not the actual brick and mortar branch.