- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
Opinion on this new car break down dilemma - Updated in OP
Posted on 12/15/15 at 8:23 am
Posted on 12/15/15 at 8:23 am
We bought a 2016 Highlander Dec 5th. They had to bring it from another lot so we received it Dec 8th. Tooks the kids to the movies Sunday and the heater wasn't working, wife decides to bring it in yesterday morning. After dropping of the kids when she is almost to the dealership, it overheats. Get to the dealership, pop the hood and smoke is pouring from the engine area. They finally tell me late yesterday that the water pump failed. I'm livid that a car less than a week old has a failure in a part that shouldn't go out for a long time. I'm now worried about warping of the head and block. They are doing a thorough diagnostic and will call me today. Is it unreasonable for me to ask for another vehicle knowing that this one is potentially mechanically compromised? I contacted Toyota motor corp late yesterday with the issue. What would you do?
Update: They are trying to get a vehicle from another city nearby that has the same specs as the one we bought. Obviously I'm thrilled.
Update: They are trying to get a vehicle from another city nearby that has the same specs as the one we bought. Obviously I'm thrilled.
This post was edited on 12/15/15 at 6:33 pm
9
Posted on 12/15/15 at 8:49 am to LSUSUPERSTAR
quote:
We bought a 2016 Highlander Dec 5th. They had to bring it from another lot so we received it Dec 8th. Tooks the kids to the movies Sunday and the heater wasn't working, wife decides to bring it in yesterday morning. After dropping of the kids when she is almost ro the dealership, it overheats. Get to the dealership, pop the hood and smoke is pouring from the engine area. They finally tell me late yesterday that the water pump failed. I'm livid that a car less than a week old has a failure in a part that shouldn't go out for a long time. I'm now worried about warping of the head and block. They are doing a thorough diagnostic and will call me today. Is it unreasonable for me to ask for another vehicle knowing that this one is potentially mechanically compromised? I contacted Toyota motor corp late yesterday with the issue. What would you do?
I'm no lawyer and really don't have any technical advice. If it was me my steps at this point would be...
See about getting another vehicle
See about getting a refund
See a lawyer
Posted on 12/15/15 at 8:51 am to LSUSUPERSTAR
Yeah, I would demand a new vehicle.
Posted on 12/15/15 at 8:53 am to LSUSUPERSTAR
quote:
Is it unreasonable for me to ask for another vehicle knowing that this one is potentially mechanically compromised?
absolutely not. any dealership worth its salt will make this right.
Posted on 12/15/15 at 8:53 am to LSUSUPERSTAR
Legally I don't think there is much you can do no matter how new the car is with just one failure. If they won't help you into another car, see if you can negotiate a free extended warranty or at least one a t a greatly reduced price. Tell them your confidence is shaken as tot he long term reliability of the vehicle.
Posted on 12/15/15 at 8:59 am to achenator
quote:
Tell them your confidence is shaken as tot he long term reliability of the vehicle.
I've done this through email and over the phone. I'm waiting to hear back from Toyota motor corp. I'm also going to contact the dealership's parent company, Berkshire Automotive Group. I understand how the Lemon Law works in TX (very lenient to the dealers), but I'm really concerned as to what else is wrong with this vehicle.
Posted on 12/15/15 at 9:02 am to LSUSUPERSTAR
Obviously was a defective part. I would ask for a replacement vehicle, or at the very least, allow you to choose a mechanic at their expense to do a full checkup to see if there is anything compromised.
If the dealer is any good, they have got to be mortified at this, and will do what they need to do.
If the dealer is any good, they have got to be mortified at this, and will do what they need to do.
Posted on 12/15/15 at 9:04 am to LSUSUPERSTAR
Check the Lemon Laws. AFAIK you can't just get a new vehicle. There has to be a documented history for the Lemon Laws to be applicable. If you're going to pursue them you should hire council.
Posted on 12/15/15 at 10:50 am to LSUSUPERSTAR
it sucks but their responsibility is to fix it, not replace the vehicle
Posted on 12/15/15 at 11:29 am to LSUSUPERSTAR
I just purchased a 2016 Highlander, so now I'm nervous. I believe what they will do for you is fix it, run a series of diagnostics to ensure it's in proper working order.
I would then ask them to all you to take it to an independent 3rd party to verify. I would think the dealership and/or Toyota will do that for you. I would demand at least an independent set of eyes to look it over thoroughly.
I would then ask them to all you to take it to an independent 3rd party to verify. I would think the dealership and/or Toyota will do that for you. I would demand at least an independent set of eyes to look it over thoroughly.
Posted on 12/15/15 at 12:07 pm to LSUSUPERSTAR
quote:
Is it unreasonable for me to ask for another vehicle knowing that this one is potentially mechanically compromised?
Absolutely not. That is exactly what I would do.
Posted on 12/15/15 at 7:35 pm to TigerDeBaiter
Bump.
I don't know if it was the emails I sent, but they seemed to do a 180 today even after fixing the vehicle.
I don't know if it was the emails I sent, but they seemed to do a 180 today even after fixing the vehicle.
Posted on 12/15/15 at 8:31 pm to LSUSUPERSTAR
Can you provide a bit more detail on why they told you they were going to replace the vehicle for you?
Posted on 12/15/15 at 8:54 pm to kywildcatfanone
Late yesterday I sent an email to Toyota Motor Corp. about the issue. I hadn't heard from anyone today so around noon I also emailed the dealership's parent company about the issue.
The service director called me to talk about what happened with the vehicle. He stated that a seal in the water pump failed causing it to leak fluid, subsequently overheating. They changed it out and ran a thorough diagnostic that showed everything was fine. I told him that anytime a vehicle overheats, there will be some warping to the head and engine block (both aluminum), and the severity of it wouldn't really be known unless you took them apart. I stated how nervous I would be having my wife and kids in a vehicle that is potentially compromised mechanically. He said that he would relay the message to the general sales manager.
The general sales manager calls me a little while later and asks if I wanted a new vehicle. I said that I would be ecstatic and greatly appreciate it. They are trying to get one from another city nearby with the same specs as our current one. I should hear back from them tomorrow. It isn't a done deal, but they seem to be trying to rectify the issue.
I don't know if my emails did anything to speed up the process, but it couldn't have hurt. I realize that it isn't the dealership's fault, but they are the face of their parent company and the face of Toyota.
The service director called me to talk about what happened with the vehicle. He stated that a seal in the water pump failed causing it to leak fluid, subsequently overheating. They changed it out and ran a thorough diagnostic that showed everything was fine. I told him that anytime a vehicle overheats, there will be some warping to the head and engine block (both aluminum), and the severity of it wouldn't really be known unless you took them apart. I stated how nervous I would be having my wife and kids in a vehicle that is potentially compromised mechanically. He said that he would relay the message to the general sales manager.
The general sales manager calls me a little while later and asks if I wanted a new vehicle. I said that I would be ecstatic and greatly appreciate it. They are trying to get one from another city nearby with the same specs as our current one. I should hear back from them tomorrow. It isn't a done deal, but they seem to be trying to rectify the issue.
I don't know if my emails did anything to speed up the process, but it couldn't have hurt. I realize that it isn't the dealership's fault, but they are the face of their parent company and the face of Toyota.
Posted on 12/16/15 at 10:43 am to LSUSUPERSTAR
Thanks. As a new 2016 Highlander owner, I was curious. I've only had mine 2 weeks myself, and it seems like a "normal" Toyota. I was just curious though, thanks for the explanation.
If my vehicle is that new, then yes, I expect a replacement, and it sounds like they are doing that for you. Best of luck.
If my vehicle is that new, then yes, I expect a replacement, and it sounds like they are doing that for you. Best of luck.
Posted on 12/16/15 at 8:33 pm to kywildcatfanone
I had major problems with a Toyota dealership. Had to get corporate involved. They bent over backwards and did everything they could to help me out.
Hope they get you taken care of, I would want a new vehicle too.
Hope they get you taken care of, I would want a new vehicle too.
Page 1 of 1
Popular
Back to top
Follow TigerDroppings for LSU Football News