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Xbox One - HBO Go Video Error

Posted on 7/6/15 at 10:51 pm
Posted by ITS A TRAP
Member since Nov 2011
45 posts
Posted on 7/6/15 at 10:51 pm
I haven't been able to get the HBO Go to work on Xbox One the past several days. Every time I select a show or movie I keep getting "Video Error: We're unable to play this video at this time."

I've tried everything: Resetting the app, hard resetting the Xbox, unplugging the Xbox, uninstalling/reinstalling the app, resetting the modem/router, changing HDMI cords, confirming connection speed is adequate. Not sure what else there is to do.

Anyone had luck resolving this issue?
Posted by Gusoline
Jacksonville, NC
Member since Dec 2013
7617 posts
Posted on 7/6/15 at 11:31 pm to
on the 360 i get a connect error. have to refresh 360 times til it finally works.
Posted by chicano12
Member since Jun 2010
994 posts
Posted on 7/6/15 at 11:35 pm to
No but the same thing is happening to me too. I thought I was the only one
Posted by DarthRebel
Tier Five is Alive
Member since Feb 2013
21226 posts
Posted on 7/7/15 at 11:25 am to
This is an HBO thing, they have some crap servers there. My HBO Go has been horrible for 2 weeks, no issues with NetFlix, Youtube or gaming.

Down detector
This post was edited on 7/7/15 at 11:29 am
Posted by Lazy But Talented
Member since Aug 2011
14438 posts
Posted on 7/7/15 at 12:36 pm to
Mine was also not working on Sunday. Didn't try it yesterday.
Posted by taylork37
Member since Mar 2010
15317 posts
Posted on 7/7/15 at 12:45 pm to
My Chromecast HBO GO has been acting up. I can play videos but every once in a while the video stops and I get an error similar to yours.

Just started happening a week or two ago.
Posted by GrammarKnotsi
Member since Feb 2013
9311 posts
Posted on 7/7/15 at 12:55 pm to
Do they still use AWS...?

Amazon has had some issues over the last few weeks with some hosted sites
Posted by RTR America
Memphis, TN
Member since Aug 2012
39600 posts
Posted on 7/7/15 at 12:56 pm to
Y'all scared me with this, but my HBOGO is working fine
Posted by BottomlandBrew
Member since Aug 2010
27053 posts
Posted on 7/7/15 at 3:19 pm to
HBO Go has been shite on my Xbone for the past couple weeks. Streams fine on my computer. Everything else works great for my Xbone (Netflix, ESPN, Plex). I'm running 25d/5u when I'm having the buffering problems, so my connection isn't the problem.
Posted by Uncle Brady
Tampa, FL
Member since Aug 2005
905 posts
Posted on 7/7/15 at 9:25 pm to
It was down for me on Xbox One since Sunday. Tried again this evening and everything is working. Watched ballers and Silicon Valley without a hitch.
Posted by mikelbr
Baton Rouge
Member since Apr 2008
47460 posts
Posted on 7/26/15 at 9:32 pm to
quote:

This is an HBO thing, they have some crap servers there. My HBO Go has been horrible for 2 weeks, no issues with NetFlix, Youtube or gaming.


Hbo go has been horrible about buffering for several weeks. I have upgraded router and modem and it's still so frickin flakes.
Posted by BluegrassBelle
RIP Hefty Lefty - 1981-2019
Member since Nov 2010
98893 posts
Posted on 7/27/15 at 3:47 am to
We had the issue tonight where we'd select a title and it'd tell us it was no longer available when it clearly is.
Posted by LSU1SLU
Member since Mar 2013
7054 posts
Posted on 4/28/17 at 2:47 pm to
Bump. Anybody still having this problem
Posted by The Great McGinty
Member since Jan 2017
1384 posts
Posted on 4/28/17 at 5:31 pm to
Not sure about XBox but on my PS4 I had to uninstall the app and I think the new one is HBO now that I downloaded. Whichever it is, it is working now after same error.
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