A recent visit to VooDoo BBQ comes to mind.
Five of us walk in and were told it would be a 30 minute wait. No big deal. After 30 minutes they try to sit us at a 4 person booth, with two or three tables large enough for 5 people open nearby. After we attempted to make the booth work I asked our waitress if she could move us to a table that would actually fit 5 people. After we were all finally situated the waitress took our drink order then never came back. Not even with the drinks. I stopped another waitress I saw nearby and she said she would check on it. Still nothing. The drinks finally came after sitting there for 30 or something minutes. The story continues much or less the same way for the remainder of the night. They took our order, completely forgot about us. Another 45 minutes pass, still no food (they were not even closed to being slammed that night - about 25% of the tables were empty). The worst part of the manager was out on the floor walking around this whole time. I called him over and talked to him about it. He said he would take care of it. That didn't help. We still were waiting and waiting. When our food came out they had the orders screwed up. I told the manager AGAIN how long we had waited and they messed up the orders. He offered to take them back and have them cook us new entrées. I was starving at this point and afraid they would forget again so I said no thanks. After it was all said and done it took about 2-1/2 hours, alerted the staff 3-4 times, and the restaurant did nothing to resolve the issue. Had to pay the bill, didn't leave a tip, and haven't been back since.
This post was edited on 9/14 at 10:52 am