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The future of compensation for servers in America?
Posted by glassman on 10/14/15 at 6:03 pm00
Someone posted a link on the OT about this subject, but it wasn't very detailed. This is a very long and detailed read. What does the FB think about this subject? Danny Meyer is one of the best.
No tipping at any USHG spots
No tipping at any USHG spots
re: The future of compensation for servers in America?Posted by LouisianaLady on 10/14/15 at 6:06 pm to glassman
I'm in favor. Essentially mandatory tipping? How could I say no to that?
re: The future of compensation for servers in America?Posted by glassman on 10/14/15 at 6:12 pm to LouisianaLady
quote:
Essentially mandatory tipping?
Zero tipping. Based on the European model of paying people a living wage instead of whatever the hourly stuff is now, plus tips. Menu prices raised to increase revenue.
re: The future of compensation for servers in America?Posted by BottomlandBrew on 10/14/15 at 6:15 pm to glassman
I'm would be okay if not tipping was the norm.
re: The future of compensation for servers in America?Posted by Epic Cajun on 10/14/15 at 6:15 pm to glassman
Well, from the consumer standpoint it's mandatory tipping (your bill is increased by 20%). I have no problem with that, though.
re: The future of compensation for servers in America?Posted by LouisianaLady on 10/14/15 at 6:16 pm to glassman
Right but they're going to pay them more than a "living wage" unless they want mcdonalds employees working. Servers are not going to go from 20+ an hour to 10.
Prices will rise to offset that.
Viola.. mandatory tipping.
I've always said this is what they should do.. pay servers 20% of their total sales and raise prices by 20%.
Prices will rise to offset that.
Viola.. mandatory tipping.
I've always said this is what they should do.. pay servers 20% of their total sales and raise prices by 20%.
This post was edited on 10/14 at 6:18 pm
re: The future of compensation for servers in America?Posted by glassman on 10/14/15 at 6:18 pm to LouisianaLady
quote:
Viola.. mandatory tipping.
Of course. I like the concept a lot.
quote:
Servers are not going to go from 20+ an hour to 10.
What about on slow nights where you make whatever an hour and 25.00 dollars in tips?
re: The future of compensation for servers in America?Posted by LouisianaLady on 10/14/15 at 6:24 pm to glassman
If you work somewhere that knows how to manage, this isn't happening. If you only made $25, you got sent home early. Like you only worked 1-2 hours.
On slow nights, employees are cut immediately and those who stay still make their 20% average.
At least in the couple places I worked..
I realize when you get to places like little Viet places and hole in the wall joints, this may be more of an issue.
BUT honestly if there are people regularly going home with 25 bucks, they're probably already being compensated by the business or they'd leave.
On slow nights, employees are cut immediately and those who stay still make their 20% average.
At least in the couple places I worked..
I realize when you get to places like little Viet places and hole in the wall joints, this may be more of an issue.
BUT honestly if there are people regularly going home with 25 bucks, they're probably already being compensated by the business or they'd leave.
This post was edited on 10/14 at 6:25 pm
re: The future of compensation for servers in America?Posted by glassman on 10/14/15 at 6:27 pm to LouisianaLady
I think service would get better and more professional.
So you don't even get the 2.00+ an hour to sit around? You could cut lemons or fill salt shakers..
quote:
On slow nights, employees are cut immediately
So you don't even get the 2.00+ an hour to sit around? You could cut lemons or fill salt shakers..
re: The future of compensation for servers in America?Posted by LouisianaLady on 10/14/15 at 6:29 pm to glassman
They'll give you some side work if they think a "pop" will hit within the next half hour.. but nah. It's better on everyone if people are cut when it's slow.
And being expectedly cut isn't exactly terrible either. Extra time to drink! Lol
And being expectedly cut isn't exactly terrible either. Extra time to drink! Lol
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re: The future of compensation for servers in America?Posted by glassman on 10/14/15 at 6:30 pm to LouisianaLady
quote:
Extra time to drink! Lol
The glass is always half full!!!
re: The future of compensation for servers in America?Posted by Rohan2Reed on 10/14/15 at 6:37 pm to glassman
Things like this being done at the initiative of private enterprise doesn't bother me in the least. So long as it's not done by government dictat, more power to him. I do think he's delusional in his quest for this utopia he's built up in his mind where he magically transforms the food service industry for the betterment of all parties. Economics and life usually don't work like that, somebody will lose.
He also comes across, not only as an unrealistic ideologue, but rather patronizing of the general public..
Personally, I don't like the idea of pay 30%+ more for a meal in which the server isn't accountable to anyone, save for a manager who's likely mentally and intellectually absent.
He also comes across, not only as an unrealistic ideologue, but rather patronizing of the general public..
quote:
"I get to give merit raises based on what kind of job I think you’re doing," Meyer said of the future of USHG. "And I have all kinds of ways to make those judgments now that I’m your boss, and John Q public is not your boss."
quote:
"Now we’re going to ask you to understand that taking care of people is just as important as animals and plants and all the other stuff," he said.
Personally, I don't like the idea of pay 30%+ more for a meal in which the server isn't accountable to anyone, save for a manager who's likely mentally and intellectually absent.
re: The future of compensation for servers in America?Posted by glassman on 10/14/15 at 6:40 pm to Rohan2Reed
quote:
Personally, I don't like the idea of pay 30%+ more for a meal in which the server isn't accountable to anyone,
They are accountable to the company or place where they work. That is how it is with every other profession. Show up on time, do your job and go a little above what is asked. Works every place else in the world.
re: The future of compensation for servers in America?Posted by Rohan2Reed on 10/14/15 at 6:42 pm to glassman
quote:
They are accountable to the company or place where they work. That is how it is with every other profession. Show up on time, do your job and go a little above what is asked. Works every place else in the world.
Okay. Please expound at length about your wonderful recent customer service experiences at Best Buy, the Verizon retail store, Walmart's call center, the DMV.. I'll wait.
re: The future of compensation for servers in America?Posted by Oenophile Brah on 10/14/15 at 6:44 pm to Rohan2Reed
quote:
I do think he's delusional in his quest for this utopia he's built up in his mind where he magically transforms the food service industry for the betterment of all parties. Economics and life usually don't work like that, somebody will lose.
Well put. I agree that business should be able to make these choices at their own risk. Take a peek at Walmart stock today. Down 10% largely due to their self imposed "minimum wage" increase.
Now, management and shareholders can decide if it was a good idea and reverse course if need be.
re: The future of compensation for servers in America?Posted by glassman on 10/14/15 at 6:46 pm to Rohan2Reed
quote:
Walmart's call center, the DMV..
I don't go to either.
Seriously, having very good service at a restaurant is on a different level than a retail conglomerate. It is part of the experience. Are you saying that high end places in Europe are lacking in service?
re: The future of compensation for servers in America?Posted by Matisyeezy on 10/14/15 at 6:49 pm to Rohan2Reed
quote:
Okay. Please expound at length about your wonderful recent customer service experiences at Best Buy, the Verizon retail store,
Walked in Best Buy a few weeks ago. Asked about a certain type of cable, specifically its location. They walked me over to the aisle. I grabbed it, checked out, was out in less than 10 mins.
Walked in Verizon Saturday. I was greeted at the door. The customer service rep took the number for my account, punched a few times on his iPad, resolved my issue, and I was out in 15 headache-free minutes.
It's probably the smug sense of superiority you give off that inspires such shitty customer service
Also, ideologue, sure, but he also makes a valid point in that certain members of John Q public are just shitty tippers and make for shitty "bosses."
This post was edited on 10/14 at 6:51 pm
re: The future of compensation for servers in America?Posted by glassman on 10/14/15 at 6:50 pm to Oenophile Brah
quote:
business should be able to make these choices at their own risk.
What this is all about.
quote:
Take a peek at Walmart stock today. Down 10% largely due to their self imposed "minimum wage" increase.
Lol, they still try and have people only working 32 hours a week. Look at Costco and see what they pay. Plus benefits and have MUCH better customer service. Companies that value and compensate their employees have a much better experience for the customer.
re: The future of compensation for servers in America?Posted by LouisianaLady on 10/14/15 at 6:52 pm to Rohan2Reed
From the consumer side, I can think of like 1 time I've felt the need to stiff someone. And I was 19.
Maybe I'm just lucky, but there just isn't a time in my memory that someone has deserved less than the normal 20%. Some servers are amazing (and receive way more), some do the minimum to get the job done. But as long as the job is done (and sincere apologies are given when it isn't done), 20% happens. Again, maybe I'm lucky. I'm so overly nice to service people that they probably know right off the bat I'm not looking to judge their service too harshly. People respond to niceness with niceness, and I am quite certain my being overly nice to the point of it almost looking creepy is why I receive good service every time.
People will still complain to management when someone does a poor job. They do it in every customer service profession.
That said, the average for a normal server in my personal experience is 20%.. so this move isn't really necessary even though I've been stiffed and undertipped plenty. Amazing tippers make up for the shite tippers. It all evens out.
Maybe I'm just lucky, but there just isn't a time in my memory that someone has deserved less than the normal 20%. Some servers are amazing (and receive way more), some do the minimum to get the job done. But as long as the job is done (and sincere apologies are given when it isn't done), 20% happens. Again, maybe I'm lucky. I'm so overly nice to service people that they probably know right off the bat I'm not looking to judge their service too harshly. People respond to niceness with niceness, and I am quite certain my being overly nice to the point of it almost looking creepy is why I receive good service every time.
People will still complain to management when someone does a poor job. They do it in every customer service profession.
That said, the average for a normal server in my personal experience is 20%.. so this move isn't really necessary even though I've been stiffed and undertipped plenty. Amazing tippers make up for the shite tippers. It all evens out.
This post was edited on 10/14 at 6:53 pm
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