Went to PH once. Waitress did not know shite about beer. Unacceptable at a tap house.
This. They need a better system to tell/show customers what is new on the rotating or off-menu taps.
I was led to believe that PH's concept was such that they wanted to be THE place for craft beer in BR. Like, if BR got allocated one keg of a certain beer, they would be the ones to get it. Or they would be the first to get special releases. But it's been far from that. It's pretty sad that of 136 taps, they still haven't added Lazy Magnolia Timber Beast. Meanwhile I can go get $4.50 pints of it at Red Zeppelin down the street (and $3 pints of it on Tue/Wed). It seems to me that the only way they are distinguishing themselves is that they have 50 more taps than anyone else in town.
The skank-whore factor among their servers is pretty high. For the most part, they don't know shite about the menu, and look at me like I have a third eye when I ask them about a certain beer.
All things being equal, I'd prefer the Bulldog over PH. But the cig smoke is a deal breaker for me. So now, I only go to Bulldog for lunch, or at another non-peak time so I don't have to deal with that stench. And their bartenders are a lot more friendly/knowledgeable.
So really, the only thing that keeps me coming back to PH is the lack of smoke and the proximity to my office.
And quit trying to serve me beer in a frosted fricking glass!