maybe due to them starting the process you didnt get what was essentially an "order not fulfilled" since the computer had you as completed on their end?
Perhaps. I'd expect for them to at least cancel the UPS deal on their end though...that would at least tell me something.
I too have been to my share of concerts for a decade and a half or so and haven't seen it done quite like this before. Heck, my onsale experience was....an experience alone!