Got ripped off by auto shop - looking for advice | TigerDroppings.com

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kennypowers816
LSU Fan
Houston
Member since Jan 2010
1834 posts
 Online 

Got ripped off by auto shop - looking for advice


Had to replace my windshield on my car. The options were:
(1) True OEM at dealer or elsewhere was $550+
(2) American made OEM equivalent from reputable brand (safelite/pilkington) was looking like $350-450ish
(3) "Aftermarket" aka chinese glass - $175-200

Got a quote from a shop right down the street from my home that said $300. I asked if american or chinese and he "checked with his supplier" and neither of he or his supplier were aware of the existence of chinese glass (I have this statement on voicemail from the service manager). I said deal on $300 american glass and brought the car in yesterday morning and left it for the day while I was at work.

Paid and picked up the car from the shop right before they closed yesterday. Then I googled the markings when I got home and sure enough, it is chinese glass.

I am well aware of the multiple mistakes I have made thus far so flame away if you so please, but I am really here for advice as to my next course of action. I haven't contacted the manager yet as I was travelling for work today, but I intend to call tomorrow and want my ducks in a row.

My plan for now is to ask for a partial refund ($100 as this is the difference in FMV between the product I requested and the product I received). I'm guessing the guy will tell me tough luck and GFY, so I am considering filing a complaint with the BBB if he takes no correction action (this won't do anything except maybe make me feel a little bit better).

Do you have any other ideas/suggestions of what I can do/say to the shop?







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LSURussian
LSU Fan
Baton Rouge
Member since Feb 2005
81178 posts
 Online 

re: Got ripped off by auto shop - looking for advice


quote:

Do you have any other ideas/suggestions of what I can do/say to the shop?



Tell the guy you're going to post his name on message boards warning potential customers to avoid him.






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Layabout
UNO Fan
Baton Rouge
Member since Jul 2011
6745 posts

re: Got ripped off by auto shop - looking for advice


Get decent insurance and they will handle it for you.





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GenesChin
Ole Miss Fan
The Promise Land
Member since Feb 2012
11071 posts

re: Got ripped off by auto shop - looking for advice


If you have a recorded oral agreement for a price and a certain type of glass you are right.

Small claims court deals with this level of expenditure and you don't use a lawyer. 15-30$ court fee which I believe if you win can be tacked on to your settlement

Most people when threatened with small claims court and evidence of an agreement will cave and compensate you. I had a 2 hour conversation a couple years back with Apple Legal about the finer points of their warranty agreement and when I brought up small claims court and that I was right they immediately relented






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foshizzle
LSU Fan
Washington DC metro
Member since Mar 2008
29979 posts

re: Got ripped off by auto shop - looking for advice


Should have just called your insurance company and let them handle it.

Maybe I'm an idiot but I don't see why Chinese glass should be any less expensive than or inferior to American glass. It's glass. It won't make your vision slanty.

quote:

I am considering filing a complaint with the BBB if he takes no correction action (this won't do anything








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TortiousTiger
Baton Rouge
Member since Jan 2007
12667 posts

re: Got ripped off by auto shop - looking for advice


they still make glass in america?

I just assumed all auto glass was made elsewhere.






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Catman88
LSU Fan
Baton Rouge, LA
Member since Dec 2004
39563 posts

re: Got ripped off by auto shop - looking for advice


Chinese glass doesnt make your vision slanted?





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foshizzle
LSU Fan
Washington DC metro
Member since Mar 2008
29979 posts

re: Got ripped off by auto shop - looking for advice


No, that comes from excessive fapping.





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MNCscripper
LSU Fan
Prairieville
Member since Jan 2004
4092 posts

re: Got ripped off by auto shop - looking for advice


quote:

Get decent insurance and they will handle it for you.


Exactly

I have State Farm and had mine replaced 2 or 3 weeks ago.

Safelite came to my house and replaced with OEM windshield.

All I paid was the comprehensive deductible






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dagrippa
LSU Fan
Saigon
Member since Nov 2004
1594 posts

re: Got ripped off by auto shop - looking for advice


serious question...is the chinese glass just absolute shite or something? Just want to know.





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kennypowers816
LSU Fan
Houston
Member since Jan 2010
1834 posts
 Online 

re: Got ripped off by auto shop - looking for advice


quote:

is the chinese glass just absolute shite or something?


I dont think so. As a matter of fact, the windshield that they gave me actually looks exactly the same. But I had read previously that the glass can sometimes be faulty and cause some minor distortions in vision. Also, the chinese glass has to be reverse engineered because the exact specs are proprietary. Apparently this may cause the glass to be an imperfect fit and increase road noise.

So far, I'm not upset with the quality. Just frustrated that they mislead me and overcharged me for the particular product. I dont think small claims court is an option because I'm not sure the voicemail was quite specific enough. I dont know though. Besides, its probably not worth my time anyway.

As for insurance, I checked with my insurance and I would have had to pay my comprehensive deductible ($500) so it wouldn't have been worth the claim. Yeah yeah, I am insured with a more "affordable" company but I'm saving over $1000/year on insurance compared to the quotes from other insurers. It just wasn't worth it seeing as I've never had to make a claim in my current driving history (:knockonwood:).






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Teddy Ruxpin
LSU Fan
New Orleans, LA
Member since Oct 2006
18964 posts

re: Got ripped off by auto shop - looking for advice


The cheapest small claims court in Louisiana ive ever seen will run about 80 bucks. Not 15. I'd like to know about the 15 ones if they existed, but i doubt it.





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Golfer
LSU Fan
Coral Bay, St. John, USVI
Member since Nov 2005
56856 posts

re: Got ripped off by auto shop - looking for advice


quote:

All I paid was the comprehensive deductible


My comprehensive deductible is $1000. So why would I let insurance handle this?






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