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Lester Earl 
New Orleans Saints Fan
Flavortown
Member since Nov 2003
161136 posts
| Confidentiality for bank tellers (Posted on 1/7/13 at 11:13 am)
Do they sign anything that permits them from talking about the personal finances of their customers?
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LSURussian 
LSU Fan
Baton Rouge
Member since Feb 2005
63203 posts
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| re: Confidentiality for bank tellers (Posted on 1/7/13 at 11:19 am to Lester Earl)
It depends on the bank. My bank had a confidentiality policy in the employee handbook which stated that it was grounds for termination for ANY bank employee to divulge a customer's information, including account balances with the bank (loans and deposits), who the customer's customers were and if the customer was late on any payment or had any problems with the bank.
I had to fire an employee (not a teller) for making an offhand comment at a Christmas party about a customer's relationship with our bank in front of the customer and other persons and the customer complained the next day about his financial information being talked about so casually.
You can ask the branch manager where you bank about that bank's confidentiality policies.
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foshizzle
LSU Fan
Member since Mar 2008
25098 posts
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| re: Confidentiality for bank tellers (Posted on 1/7/13 at 11:32 am to LSURussian)
quote:
I had to fire an employee (not a teller) for making an offhand comment at a Christmas party about a customer's relationship with our bank in front of the customer and other persons and the customer complained the next day about his financial information being talked about so casually.
Party pooper.
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boosiebadazz
Member since Feb 2008
36680 posts
| re: Confidentiality for bank tellers (Posted on 1/7/13 at 11:38 am to LSURussian)
how drunk was the employee?
was he really out of line?
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LSURussian
LSU Fan
Baton Rouge
Member since Feb 2005
63203 posts
Online
| re: Confidentiality for bank tellers (Posted on 1/7/13 at 11:41 am to foshizzle)
quote:
Party pooper.
I know. It hurt. Tears all around.
Frankly, she had a few drinks at the party and that probably caused her to have a momentary lapse in judgement. She knew she did wrong and didn't even ask for a reprieve, but it was still sad for everyone.
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LSURussian
LSU Fan
Baton Rouge
Member since Feb 2005
63203 posts
Online
| re: Confidentiality for bank tellers (Posted on 1/7/13 at 11:46 am to boosiebadazz)
quote:
how drunk was the employee?
was he really out of line?
Not really drunk, just careless.
She asked the customer, a small business owner, about a certain situation at his business regarding him getting paid by one of his customers so he could make his loan payment before the loan went delinquent. It was something like "Did ABC, Co. pay you yet?"
If she had done that with only the customer present it would not have been a problem. But they were standing in a small group with other people (not bank employees) who heard the exchange and it was out of line for her to do that.
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boosiebadazz
Member since Feb 2008
36680 posts
| re: Confidentiality for bank tellers (Posted on 1/7/13 at 11:48 am to LSURussian)
yeah, that is pretty bad
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ZereauxSum
LSU Fan
Atlanta, GA
Member since Nov 2008
5748 posts
| re: Confidentiality for bank tellers (Posted on 1/7/13 at 11:54 am to Lester Earl)
quote:
Do they sign anything that permits them from talking about the personal finances of their customers?
When I was a teller, we had to review and sign off on the employee handbook, which went into great detail about customer/client confidentiality. Basically documentation stating that you know what information not to share with others and that you know the consequences for breaching that confidentiality.
The bank I work at now is EXTREMELY anal about information security. I imagine most banks are.
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Lester Earl
New Orleans Saints Fan
Flavortown
Member since Nov 2003
161136 posts
| re: Confidentiality for bank tellers (Posted on 1/7/13 at 12:31 pm to LSURussian)
Whitney...any idea
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LSURussian
LSU Fan
Baton Rouge
Member since Feb 2005
63203 posts
Online
| re: Confidentiality for bank tellers (Posted on 1/7/13 at 12:32 pm to Lester Earl)
No, sorry.
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Dead Mike
LSU Fan
Cell Block 4
Member since Mar 2010
1500 posts
| re: Confidentiality for bank tellers (Posted on 1/7/13 at 10:03 pm to Lester Earl)
quote:
Whitney...any idea
Customer personal finance/banking relationship info is definitely off-limits outside the bank.
This post was edited on 1/7 at 10:09 pm
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MOT
LSU Fan
Member since Jul 2006
10112 posts
| re: Confidentiality for bank tellers (Posted on 1/7/13 at 10:09 pm to Lester Earl)
quote:
Whitney...any idea
It is definitely taken seriously.
ETA: Was this something recently?
This post was edited on 1/7 at 10:11 pm
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Tiger4Ever 
UTEP Fan
Member since Aug 2003
34929 posts
Online
| re: Confidentiality for bank tellers (Posted on 1/7/13 at 10:30 pm to MOT)
Can we have a little context? Who was the teller discussing this with?
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Jim Rockford
LSU Fan
Member since May 2011
23223 posts
| re: Confidentiality for bank tellers (Posted on 1/8/13 at 1:18 am to Lester Earl)
In my experience, it can be a firing offense.
However, they will run to the feds with a quickness if they suspect anything unusual. So much for confidentiality in that scenario.
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MOT
LSU Fan
Member since Jul 2006
10112 posts
| re: Confidentiality for bank tellers (Posted on 1/8/13 at 7:44 am to Jim Rockford)
quote:
However, they will run to the feds with a quickness if they suspect anything unusual. So much for confidentiality in that scenario.
The government requires certain transactions to be reported even if nothing unusual is suspected. So there isn't much that can be done about that.
In other circumstances, like what is described above, it is a major issue.
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