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MSMHater
LSU Fan
Houston
Member since Oct 2008
11688 posts
 Online 

re: Customer Service at ChickFilA


quote:

what do you expect its run by 'Christians' Nazis it's just an act


So GD stupid. when is customer service, particularly at a ff restaurant, not an "act"?

that's the entire point, moron. to get your employees to "act" like they actually care about the customer and their needs. the fact that CFA does that routinely, at every location, is nothing short of miraculous considering their employee base. I don't care which industry, there are very few companies that do it as well as they do. Christ, they host seminars for other f500 companies on how to provide that service. they are damn good at customer service, and thats b/c the ceo made it part of his business plan, not b/c he read it in the bible.






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fightin tigers
Downtown Prairieville
Member since Mar 2008
19131 posts

re: Customer Service at ChickFilA


Not sure if it has been brought up, but the franchises are strictly controlled. Some of the stipulations that attribute to the experience...

At max, two franchises per owner.
Owner must put in at least 40 hours per weeks
No outside ownership of a business by owners






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Count Chocula
Yale Fan
Tier 5 and proud
Member since Feb 2009
46387 posts

re: Customer Service at ChickFilA


quote:

Franchise vs Corporately owned?
The ones in Laffy are Franchisee.

BTW, I tend to visit Popeys regularly, especially when I need a boost to the old self esteem.






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TigerWise
Drake Fan
6624 Jeffrson Hwy
Member since Sep 2010
16259 posts
 Online 

re: Customer Service at ChickFilA


I think Taco Tico has the same strategey as ChickFila.





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Too Frat To Care
New Orleans Saints Fan
PMAC
Member since Mar 2011
6939 posts

re: Customer Service at ChickFilA


Canes does the exact same thing. Those are the only two though.





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TejasHorn
Texas Fan
High Plains Driftin'
Member since Mar 2007
3160 posts

re: Customer Service at ChickFilA


quote:

At max, two franchises per owner.
Owner must put in at least 40 hours per weeks
No outside ownership of a business by owners


This is their secret.

Compare to Burger King where the franchisees have way too much power and basically revolt if they don't like something. Also why there can be a huge difference in quality/service from one to the other.






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JordonfortheJ
Xavier Fan
Madison, AL
Member since Mar 2012
8830 posts

re: Customer Service at ChickFilA


The point was that CFA goes above and beyond to try to keep their holy image clean...also the only ff place you hear about holding charities and benefits and what not.

u seem mad tho






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AlxTgr
LSU Fan
Kyre Banorg
Member since Oct 2003
32746 posts
 Online 

re: Customer Service at ChickFilA


quote:

where you actually understand what the drive thru folks are saying..
This has become a huge problem.






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Lee Chatelain
I love the OT!
Member since Oct 2008
8029 posts

re: Customer Service at ChickFilA


quote:

Cane's does this too


Cane's < Chick Fila






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lsugrldej8
LSU Fan
Watson
Member since Sep 2006
2161 posts

re: Customer Service at ChickFilA


I love Chick-Fil-A's service. It's so nice to hear Welcome and Hello every time you walk in. Also the manager/owner is always on the floor or behind the counter helping out.

I've noticed another business that's like this is Firehouse Subs that just opened on Corporate. My husband and I went in to eat a couple of times and everyone greets people and the owner is on floor working and making sure the customers are attended to properly. I told my husband the service reminded of Chick-Fil-A.






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Count Chocula
Yale Fan
Tier 5 and proud
Member since Feb 2009
46387 posts

re: Customer Service at ChickFilA


The one by my house in Laffy is the same. One exception, the manager has some really goofy looking false teeth.





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