Had to replace my windshield on my car. The options were:
(1) True OEM at dealer or elsewhere was $550+
(2) American made OEM equivalent from reputable brand (safelite/pilkington) was looking like $350-450ish
(3) "Aftermarket" aka chinese glass - $175-200
Got a quote from a shop right down the street from my home that said $300. I asked if american or chinese and he "checked with his supplier" and neither of he or his supplier were aware of the existence of chinese glass (I have this statement on voicemail from the service manager). I said deal on $300 american glass and brought the car in yesterday morning and left it for the day while I was at work.
Paid and picked up the car from the shop right before they closed yesterday. Then I googled the markings when I got home and sure enough, it is chinese glass.
I am well aware of the multiple mistakes I have made thus far
so flame away if you so please, but I am really here for advice as to my next course of action. I haven't contacted the manager yet as I was travelling for work today, but I intend to call tomorrow and want my ducks in a row.
My plan for now is to ask for a partial refund ($100 as this is the difference in FMV between the product I requested and the product I received). I'm guessing the guy will tell me tough luck and GFY, so I am considering filing a complaint with the BBB if he takes no correction action (this won't do anything except maybe make me feel a little bit better).
Do you have any other ideas/suggestions of what I can do/say to the shop?