Kitbag.com just made a lifetime customer
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Kitbag.com just made a lifetime customer
Posted by VanRIch on 2/15 at 11:35 am
For now anyway. Wife ordered me a $75 Barça jacket for Christmas and just got it in. Opened it and one layer of the crest was peeling off. Not a big deal but enough for me to email them about it. Told them I was disappointed in the time it took to get shipped and the crest issue. They said send it back and and they'd send me a new one. I told them I'd rather send it back and have a refund to get something somewhere else. They said they were very sorry and just keep the jacket and they'd refund me anyway and they hoped I would stay as a customer. Within 3 hours the money was back in my account.


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Posted by thenry712 on 2/15 at 11:49 am to VanRIch
You bought something from a legit merchandise outlet, and there were issues with your order?

This would never happen with the fine reputable Chinese counterfeit vendors.



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Posted by S on 2/15 at 11:51 am to VanRIch
used to be my go-to kit website but i haven't bought one in years


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Posted by LSUSOBEAST1 on 2/15 at 11:55 am to VanRIch
I wouldn't ever be a lifetime customer anywhere if they sent me something defective. If part of the crest is peeling off, I want a brand new item.


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Posted by WarSlamEagle on 2/15 at 11:56 am to thenry712
quote:

This would never happen with the fine reputable Chinese counterfeit vendors.

Sheep, is that you? Baa twice if you stole Thenry's password.



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Posted by VanRIch on 2/15 at 11:57 am to LSUSOBEAST1
Well that's why I said for now. They offered me a brand new item, but the defect really wasn't bad enough to bother with it. So I basically got a free jacket with a minor defect. I'll take that any day of the week.


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Posted by WarSlamEagle on 2/15 at 11:58 am to VanRIch
I've ordered a couple of MLS jerseys from Kitbag when they were on sale. Good site.


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Posted by LSUSOBEAST1 on 2/15 at 12:14 pm to VanRIch
Gotcha. If it's hardly noticeable then I agree for the most part. That sucker will completely fall off soon enough though, I'd imagine.


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Posted by Puddinhead on 2/15 at 2:31 pm to LSUSOBEAST1
Lifetime customer, for now. Sounds funny to me.


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Posted by VanRIch on 2/15 at 2:37 pm to Puddinhead
as of my experience with them so far, i'm a lifetime customer, but if I get another defective product, probably not.

I guess "lifetime" was not the right word, was just trying to show my satisfaction with what they did.



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Posted by iheartlsu on 2/15 at 3:03 pm to VanRIch
Just get some fabric glue and glue it back in place.


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Posted by Dandy Lion on 2/15 at 3:23 pm to iheartlsu
quote:

Kitbag

What a horrendous sounding name for a company.



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Posted by VanRIch on 2/15 at 4:10 pm to iheartlsu
It's just part of one layers and it's gone. Hard to explain but you can only notice if you look real close.


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Posted by RandySavage on 2/15 at 9:33 pm to VanRIch
They should have sent you a new one with the crest on and refunded your money.

However, since you were trying to order a Barcelona jacket you deserved to get screwed.

jk,


kinda...



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