re: Former Starbucks CEO says company needs to refocus on coffee as sales struggle

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I basically only go if we have gift cards or im on the road and it’s the quickest option. The cost is out of control

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Exactly the same for me. I don't dislike it, but I'm not dealing with the lines and the price.

Every one I see seems packed, so I am surprised they are not doing well. That said, you're going to be oversaturated when you have one every mile. And that doesn't take into account competition from Dunkin, Tim Horton's, McDonald's, local shops, and gas stations.